Representative was responsive to messages and even extended my rental for a few extra hours without additional fees so we could take one more short trip to Windsor Castle. Will use again the next time... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementBrook Drive 200, Green Park, RG2 6UB Reading, England, GB
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Lisez les avis des autres
Absolutely terrible service! Firstly, I had to wait 10 to 15 minutes to be attended to. When I was finally seen to I was asked for proof of address despite having this on the driving licence I present... Voir plus
L'entreprise a répondu
I recently hired a car from Drivalia to travel for a job interview, and I was extremely impressed with the service. Everything was handled smoothly and professionally from start to finish. The... Voir plus
L'entreprise a répondu
Always great experiences… today it was with a Tesla a new, clean car, and the service is always impeccable.
L'entreprise a répondu
À propos de l'entreprise
À propos de Drivalia UK - READING
Écrit par l'entreprise
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Coordonnées de contact
Brook Drive 200, Green Park, RG2 6UB, Reading, England, Royaume-Uni
- 0118 204 0636
3,4
Moyen
8 avis
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Drivalia UK - READING
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Great service
Great service. Top lads. Muhammad gave me a lift to the station which was a great help.
14 mai 2026
Avis spontané
Réponse de Drivalia UK - READING
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Absolutely terrible service
Absolutely terrible service! Firstly, I had to wait 10 to 15 minutes to be attended to. When I was finally seen to I was asked for proof of address despite having this on the driving licence I presented! Why do I need another proof of address?! I never had this requirement from Enterprise, whose customer service was amazing compared to Drivalia. I would think twice before booking with this company!
12 mai 2026
Avis spontané
Réponse de Drivalia UK - READING
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Always great experiences… today it was…
Always great experiences… today it was with a Tesla a new, clean car, and the service is always impeccable.
30 avril 2026
Avis spontané
Réponse de Drivalia UK - READING
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Terrific
Representative was responsive to messages and even extended my rental for a few extra hours without additional fees so we could take one more short trip to Windsor Castle. Will use again the next time we are back in the UK.
24 avril 2026
Avis spontané
Réponse de Drivalia UK - READING
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
I had a terrible experience with…
I had a terrible experience with Drivaliya at Regus, 200 Brook Drive, Reading. This company uses highly questionable tactics to pressure customers into paying more than what they originally booked.
After confirming my booking, I was called in and then put in a very uncomfortable situation. Once I arrived, they started pushing for an “upgrade” regardless of what I had already reserved. It felt like a deliberate bait-and-switch—get the customer on-site, then apply pressure to spend more or risk being left stranded.
The behaviour was unprofessional and borderline coercive. Instead of honouring the booking, they try to corner you into paying extra. This is not how a legitimate rental service should operate.
Dealing with the owner, Mehboob, only made things worse. There was no accountability, no customer care, and no attempt to resolve the situation fairly.
I strongly advise everyone: DO NOT book a car or taxi from this place. Avoid Drivaliya completely if you value transparency, honesty, and basic customer respect.
16 avril 2026
Avis spontané
Réponse de Drivalia UK - READING
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Exceptional Service
I recently hired a car from Drivalia to travel for a job interview, and I was extremely impressed with the service. Everything was handled smoothly and professionally from start to finish.
The vehicle was in excellent condition, clean, and reliable, which really helped me feel confident and prepared on such an important day. The staff were friendly, helpful, and made the whole process quick and stress-free.
Previously, I have hired from Enterprise, and I can honestly say that Drivalia is much more affordable. On top of that, the service I received from Drivalia was significantly better.
I would highly recommend Drivalia to anyone looking for a dependable, high-quality, and cost-effective car hire service. Brilliant experience overall!
18 mars 2026
Avis spontané
Réponse de Drivalia UK - READING
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Matt was very helpful and friendly
Matt was very helpful and friendly. Will definitely be coming back to Drivealia. Excellent customer service!
24 décembre 2025
Avis spontané
Réponse de Drivalia UK - READING
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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