Drivalia UK - WINSFORD Avis 

Absolutely first class service. Sharon is a delight to deal with. She is bubbly and professional. The reception area is lovely and Bailey who organises the yard and the fleet was a great lad. Friendly and knowledgable. I have used other local hire firms and this is streets ahead in price, service and high standards of premises and cars in the fleet. The Electric Zoe I rented was charged to the max and immaculate. I can't recommend them enough.

Pre booked online for £94.44. Went to pick the car up and they then told me I need to pay a £1,500 deposit that I’d get back when I return the car. Obviously didn’t have that in the bank as we were going on holiday. Couldn’t get the car and they kept the best part of £100. In store staff said I could get a refund if I spoke to head office. Head office told me that was a lie and they don’t do refunds. Got no apologie lost £100 and had to cancel the holiday as we had no transport.

Very helpful staff, both on the desk and when picking up the van. Sorted within a few minutes. I would highly recommend and would definitely use again.

Outstanding service from Sharon at Winsford. From the first moment I contacted Drivalia in Winsford, Cheshire, she could not do enough for me.

I was shopping around for a hire car for a week or so and am so glad I called Sharon. She immediately made me feel comfortable, bringing an open, friendly style on the phone. She answered all my questions with patience and was very clear on what could end couldn't be done. I didn't have a physical license with me and she quickly reassured me that a DVLA check would be sufficient.

I was working out how to collect and mentioned where I was staying. She saud she lived close and suggested that rather than collecting at the office (a c£35 Uber away) the same day, that she could drive me in the following morning.

Sharon organised my car, collected me and we had a lovely conversation on the way in.

This was beyond customer service. This was a lovely, human connection, from a lovely person.

Can I suggest to the Drivalia Franchisee that she is locked into a long term contract with a retention bonus. Whatever you are paying her. It is not enough!

We attended Drivalia after having a disaster with our own car and needing a hire car as an emergency. Sharron was extremely helpful and made the whole process extremely straightforward and quick in our time of need! The price of the vehicle was competitive, but what my wife and I were most impressed with was the helpfulness of the staff here. Couldn't recommend higher and have already planned a return visit to hire one of the campers for a future holiday!!

Sharon at Winsford is just amazing ,, so helpful when I was stressing over lots of stuff .
Amazing as always

This has been a smooth and easy process, the bigger hire companies are unnecessarily expensive and don’t provide the personal touch.

On Aug 19 2026 our hire car broke down. Mansfield recovery team provided very poor customer service with no updates on a tow truck. After 4 hours waiting on the roadside I called the Winsford Trivalia branch and immediately spoke to Sharron Pearson. She understood my distress and the gravity of the situation and very quickly put procedures into place to get us home safely & promptly. She reassured me that it would be resolved and personally oversaw everything. Sharron arranged for a new car to be located & the next day personally accompanied us to the Winsford branch. Her customer care is exemplary and should be recognised. I would like to thank Sharron and the Winsford team for their professionalism and excellent customer service. The same can not be said for the Birmingham airport branch and Mansfield team and I will be following this up. Sharron stepped in and resolved a long catalogue of errors and problems that were not directly connected to her and undertook it all in the most professional manner. Thank you so much. Sarah Priestley.

We couldn’t have been happier with the service offered by Sharon at the Winsford branch. She went above and beyond for us in the advice she offered, helping us to decide on the best car for our family at a brilliant price. We had just landed from Australia and found her to be extremely warm and welcoming, it set the tone for our whole stay. We would definitely use Drivalia again based on this service.

Our Drivalia Service Contact (Sharron), was a pleasure to deal with, she worked very hard to make sure we were well looked after. To save us time and additional expense, Sharon arranged to have our hire car collected at the end of our hire, at no cost to ourselves. Thank you Sharron, we'll be back next time we're in town, needing a car!

Friendly staff and always happy to help, even at short notice. Have been looking after me for nearly 3 months now whilst my cars off the road.

Rented a car for 2 days from Winsford, Sharron who served us was lovely and made the process super easy. Even applied a couple of discounts for us on arrival, which is greatly appreciated! Will defiantly use again if ever need to rent a car or van

This is the third time we have used Drivalia in Winsford and each time the service has been outstanding. We will continue to use them when we come over to the UK

First time hirer. Arrived early and they were open. Sharon on reception was friendly and well organized. Nothing was to much trouble. Well priced for the van hire. Highly recommended and will definitely use again. 5 stars ⭐⭐⭐⭐⭐

Thanks Sharon@Winsford! Hired a car for a couple of days as needed a 5 seater car and she was very helpful. Sharon was very friendly and made the process very easy.

Friendly, professional and customer focussed. What more could you ask for? Highly recommend and will use again

Terrific service from Sharron and the team. Very friendly and helpful from start to finish. They even came and collected my hire vehicle from my house on the day of return, to save me having to go to them. Very impressed. Will be using them again in the near future. Thanks guys. Will - Northwich.

I called a lot of hire companies and I wish I had of called Drivalia first because I wouldnt have wasted so much of my time. the lady I spoke to think her name was Sharon was absolutely outstanding she totally understood what I was looking for and my situation she went above and beyond to reassure me that she would take care of everything and said I wasn’t to worry she would look after me Just WOW her level of understanding, knowledge and her caring approach should absolutely be recognised nothing was to much trouble! We need more people like her well done you I hope that your company does recognise what a gem they have
Thank you again and we will see you soon ! and that is a promise if I could give you 6stars I would have great first impression

Super helpful over the phone and in store. Picked me up from my house and brought me in with the car on the front ready to go. Super service from Bailey and Sharon in winsford!

I highly recommend Drivalia in Winsford, it's a friendly family run business who offered to pick me up and take me home after hiring my car. Also very competitive prices, alot cheaper than the big companies. Special thanks to Sharon for your great customer service.