DriveTime Car Sales - Greensboro Avis 

Réponse de DriveTime Car Sales - Greensboro

17 août 2022

Hello Eula,

Thank you for taking the time to leave your feedback and bring this to our attention. I apologize if our sales staff had caused you to feel pressured to accept our optional products and if you felt dissatisfied with the condition of your vehicle.

While purchasing these ancillary products is always encouraged due to the safety net they provide in various situations, we make it a point to ensure complete transparency when it comes to our optional add-ons. One of which ways that we strive to accomplish this goal is by providing an optional product disclosure at the time of sale. This disclosure details all the optional items available and is designed to aid our customers in distinguishing from those that are mandatory.

In reference to the condition of your vehicle, DriveTime ensures all vehicles have an adequate amount of gas before driving off the sales lot to ensure our customers arrive at their desired destination. We also make our best effort to ensure our vehicles are presentable at the time of sale, and I want to apologize if this was not the case with your vehicle.

Lastly, we offer a 5-day Vehicle Return Policy (VRP), which allows our customers time to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, the vehicle can be returned within the first 5-business days (not including the date of sale, holidays we are closed, and Sundays).

I want to thank you for being a valued DriveTime customer. If you have any additional concerns you would like to discuss with us, please contact our Customer Relations team at (888) 290-0148, and a team member will be glad to assist.

Sincerely,

DriveTime Customer Relations

Réponse de DriveTime Car Sales - Greensboro

12 juil. 2022

Hello Torri,

Thank you for sharing your review with us. We are truly sorry you experienced any mechanical failures after your purchase and have been inconvenienced without a vehicle.

We do understand how valuable everyone’s time is, and mechanical concerns are never ideal. I want to assure you that we do our best to try and prevent our customers from having any mechanical worries. It is important to keep in mind, that all the vehicles we sell are pre-owned and some vehicles may show more wear than others. While our vehicles are inspected before placing them on our lots, we are unable to predict when future repairs may be needed. It is for this reason that DriveTime provides a Limited Warranty (LW) for mechanical failures within the first 30-days/1,500-miles, at no cost to our customers. Should the vehicle have a mechanical failure or fall below the safety guidelines from inspection.

As it is DriveTime’s goal to provide affordable and reliable vehicles to all our customers, we also offer an optional Vehicle Service Contract (VSC) for 5 years/50,000 miles to assist in most situations. It is important to keep in mind that the VSC does not cover maintenance or cosmetic items. Any time a customer may be experiencing a mechanical issue after purchase we would encourage them to contact our warranty provider, SilverRock, for the next steps aimed to resolve our customer's concerns.

In addition to the Limited Warranty, we would like to remind you that we do offer a 5-day Vehicle Return Policy (VRP) which allows time for any customer to inspect and get comfortable with their purchase. If they are not pleased with their vehicle, they can bring it back within the first 5 business days or 300 miles (not including the date of sale, holidays we are closed, and Sundays).

We certainly appreciate all feedback and thank you again for sharing yours. Please accept our apologies for any dissatisfaction you may hold with DriveTime. Please feel free to reach out to our corporate Customer Relations department at (888) 290-0148 and a member of our team will be glad to answer any questions you may have.

Respectfully,

DriveTime Customer Relations