Unworkable key fob only received one. Dealership did not wash so I didn’t realize the amount of cosmetic damage. Very dissatisfied with customer service as I asked them to replace key fob and I would... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
No haggle true pricing is the best part! Staff is really nice, knowledgeable and help you get out the door with what you want. Cicero Williams in my opinion got us taken care of really quick, took us... Voir plus
I reserved one vehicle but when I arrived at the location I seen other vehicles that I found myself being interested in. Mr. Terrence and John were very patient with me on making my decision. John was... Voir plus
Mia was an absolute delight and she helped us every step of the way!! She has excellent customer service and we didn’t feel pushed to get into anything we didn’t want!! I think I tagged the correct lo... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Vendeur de voitures d'occasion
- Marché automobile
- Concessionnaire automobile
- Société de crédit et de prêt automobile
À propos de DriveTime Car Sales - West Houston
Écrit par l'entreprise
Finding your next car shouldn't be complicated. DriveTime makes it simple with a seamless experience that starts online and continues at our dealerships. Get approved online in as little as 30 seconds and then shop with your personalized terms on every car — all without impacting your credit.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop confidently knowing that you have both digital convenience and local support. Our 145+ dealerships nationwide maintain a consistent approach, where our team of experts pick up where you left off in the car-buying journey and help you find the right car that fits your needs. Drive home with peace of mind knowing that each purchase includes a 5-day return policy, 30-day/1,500-mile limited warranty, and an AutoCheck vehicle history report. DriveTime aims to transform the used car buying process into a more straightforward experience focused on transparency and putting our customers first.
Shop with confidence
Écrit par l'entreprise
- Join the millions of approved DriveTime customers and discover how easy car buying can be. With personalized terms on every car and a 99% approval rate, you can shop thousands of cars online and find the one that's right for you.
Coordonnées de contact
6335 Southwest Fwy, 77074, Houston, TX, Etats-Unis
- 18326496515
Discover DriveTime
3,2
Moyen
43 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The process is easy and quick.
I reserved one vehicle but when I arrived at the location I seen other vehicles that I found myself being interested in. Mr. Terrence and John were very patient with me on making my decision. John was very helpful and made sure that I pick the vehicle that I would be satisfied with.
18 mai 2024
Amazing sales help
My boyfriend got a car here and the salesman, Jake Sandberg, was extremely patient and helpful. Would absolutely recommend him.
6 mai 2024
Avis spontané
Courteous
Courteous, professional, and knowledgeable. I greeted very kindly the moment I walked in the door. Everyone was polite. Jake made my experience very easy and a good one. I am very pleased with the experience I had and I love my car.
21 mars 2024
I really didn't know what to expect…
I really didn't know what to expect when I went to DriveTime. I was so wowed by everything. The whole ease and helpfulness of the process was awesome. Thanks to John, I was able to get the car that I wanted and left very satisfied with my purchase. I would recommend DriveTime to all of my family and friends.
23 mars 2024
Better Than Expected
Christian was excellent. Had no expectations and he surprised me. My wife and I got in and out. Even stayed late after hours to make sure we were taken care of. Would definitely do this again.
2 mars 2024
Every nice and process easy fast
27 janvier 2024
Although pricing and such were at a…
Although pricing and such were at a higher rate because of my age..the process was smooth. There was no hassle, I was helped by Jake Sandberg and it truly was an amazing experience buying my first car!
6 janvier 2024
Avis spontané
The staff was very professional and I…
The staff was very professional and I want to say that Raymond Ponder did an excellent job with getting me in my new vehicle
21 décembre 2023
Check Engine Light Came On Immediately
The gentlemen, Sam and Christian, were great but the car, upon getting in to drive it off the parking lot, had the check engine light come on!!! I had to take it over to the dealership's mechanic and was told it needs spark plugs replaced. A person doesn't expect to get a car and it immediately have a problem. Hopefully this can be resolved quickly.
7 octobre 2023
Réponse de DriveTime Car Sales - West Houston
Thank you for leaving your review, Carrie. We understand that mechanical concerns are never ideal. All our vehicles go through our inspection process which is backed by a Limited Warranty for mechanical failures within the first 30-days/1,500-miles. We also offer a 5-day Vehicle Return Policy, that allows our customers the opportunity to inspect and get comfortable with their purchase. If you have additional questions, please send us a DM or call our Customer Relations Department at (888) 290-0148.
Very easy process due to get staff
Very easy process due to get staff, Cicero and Christopher. They gave great customer service.
7 octobre 2023
My agent was wonderful
30 septembre 2023
No haggle true pricing!
No haggle true pricing is the best part! Staff is really nice, knowledgeable and help you get out the door with what you want. Cicero Williams in my opinion got us taken care of really quick, took us longer to get the insurance processed than it did for us to complete the entire process of signing.
19 août 2023
Christian was an Awesome sales person
Christian was an awesome salesperson. He was friendly and personable. He made me feel comfortable in the purchase of my vehicle. He was a multitasker and attentive.
16 août 2023
Great experience
Samuel was very nice and knowledgeable. The process was fast and painless.
21 juillet 2023
I think your company is terrible
I think your company is terrible Pick your down payment and monthly payments are a lie
6 juin 2023
Avis spontané
Réponse de DriveTime Car Sales - West Houston
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address the concerns you have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help address this.
Been car hunting for about 6 months…
Been car hunting for about 6 months started with Drive time. Visited many locations and finally found a happy medium at the west location with the help of Christopher.
19 juin 2023
Pathetic
When I got to the dealer with my pre-approval and down payment I picked a car. On the way home with that car 2018 ford escape, the check engine light came on. I returned the car the next day, I took delivery of a 2021 Kia forte which looked like it had body work done. I didn’t mind. I paid $250 for a key fob and I went back to the dealer to get it programmed by an independent key maker. I looked under the hood and lo and behold the hood wouldn’t latch. It was 730 at this time. I said I wanted a Kia forte and the guy said you can go to south Houston cause they have one. I told the guy how the hell you want me to get there in time before they close. The guy said well you can get an Uber. I said are you paying for it and he said no! Well then u can pick another car here. I’ve never felt so hopeless in my life. I needed a car and this a hole took every advantage of the situation. I said at least get me a refund on the key that I paid for that I had no use for. He said they will not refund the $250. All it came with was a valet key and not a key fob. Had to take off the small cover over the key thing on the door handle. These thieves kept the car key that I paid for myself. I had to have a car so I settled for a 2021 Jeep renegade. I’m happy with that one but I do not like the way they couldn’t give a damn about my situation.
22 mai 2023
Réponse de DriveTime Car Sales - West Houston
Thank you for reaching out regarding your experience with DriveTime. We would be happy to address the concerns you have. Please give our Customer Relations Department a call at (888) 290-0148, so that we can help resolve this.
The entire crew was helpful and…
The entire crew was helpful and professional. Very satisfied with the purchasing process!
26 avril 2023
Avis spontané
John was THE BEST salesman I’ve ever…
John was THE BEST salesman I’ve ever had! Wonderful experience!
30 janvier 2023
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.