Dr.PAWPAW Avis 

Went To use the overnight lip balm , Room temperature wasn’t particularly cold probably 18/20°c Went to squeeze some out the top to apply and quite a percentage of a tube squirted out as a thin ribbon from a defect on the seal of the bottom of the tube. All over my hand & my bedding, et cetera. Nice product letdown by poor packaging and annoying as wasted just hoping will wash out of bedding

Sarah Newman is truly amazing 🙌🏼 - Unmask Cancer 🩷

We emailed Dr. PawPaw to ask for any support through a donation towards our raffle for one of our charity events happening over the next couple of months.

Sarah was easy to communicate with, and provided such a great service. She let us know that the company were willing to support our small charity with a donation and stated that they would send out ‘a few balms’. We were highly grateful for this opportunity to work with them

To our surprise, we received 5 boxes filled to the brim with balms from their ranges! We couldn’t believe it. The team was overwhelmed by the support provided by Sarah and the rest of the team from Dr. PawPaw! We now have such an iconic and incredible prize to show off to our supporters, and we’re able to make up multiple prizes for both of our events hopefully raising more money to put back into the cancer world and make a difference with our small charity!

Thank you Sarah!

Lovely product and fantastic customer service

Well what A lovely lady messaged me back today and sorted out my problems hopefully will do business again with them xx many thanks Norma x

I purchased the lip balm rated excellent by an app that I have been using because I am becoming more and more careful about what I apply on my skin. It is definitely a great balm without any harmful ingredients and that gives me a lovely feeling. I am going to buy more in the future and looking forward to trying their other products

Thank you PawPaw and specifically Jessica at paw paw.
The new sprays for my7 one hair spray arrived promptly a couple of days after your emails.
Emails I might add that were answered on the day I sent one complaining about the spray not working.
New sprays work brilliantly.

I purchased PawPaw overnight lip mask from a beauty store however the first day I used it, and squeezed the tube, the bottom half of the tube burst! I was unable to return to the store due to this being a beauty/cosmetic item but after contacting PawPaws customer service, they were more than happy to help.
They were quick to respond and sent me 2 new tubes to use which are perfectly fine. I understand this is a manufacturer's issue and Paw Paw could have refused to help however they were more than helpful.
Thank you so much!! I will definately continue to use your products.

Fantastic customer service - thankyou. The soothing balm is lovely and has helped my lips heal after a bout of cold sores. My tube split when I first tried to squeeze out the balm so I sent a photo and a copy of my supermarket receipt and I had a replacement posted to me by the next day. Reading the reviews - the packaging does seem to be a problem which is a shame as the product is great. I will but again but direct from the website.

I had a faulty lip mask and I emailed dr. Pawpaw about it and they were happy to send me replacements immediately and were extremely nice through the whole process. Replacements were at my door in less than a week. ! Thank you Sarah!

Amazing customer services ! Thank you Katie ! Super prompt reply, excellent solution. Very impressed and very happy customer here.

Absolutely love the company and the people who are always ready to help. The customer service has been great!

Very easy to order from website. Product were fab. I would definitely use again. Delivery time was prompt

What exceptional customer service from Karla! I am so impressed with this company and the lip balm is awesome! Free of any nasties, just the way it should be.

I bought the spf lip balm. Fantastic product and loved using it.
Unfortunately the container it was in became faulty and split along the screw thread.
I contacted the customer service team at DrPawpaw and had an extremely quick reply from Katie. She was super lovely, understanding and incredibly helpful!
She organised to send out a replacement and asked for the original to be returned and provided a return label so they could look into the faulty container.
I received my replacement in just a couple of days which was great.
I honeslty could not fault the customer service I received and love the lip balm.
Thank you so much Katie!! xx

Very quick response to an email I sent and problem was rectified in a few days.
Katie was very pleasant, helpful and good communication throughout.

Thank you Dr Paw Paw your response was amazing. You answered my questions and solved my issue in under 24 hrs. Thank you for my replacement lip balms now I can carry on enjoying your fantastic products. 👍

Great product and fab customer service. I had a problem with a tube splitting, emailed them and got a message by return saying they will replace it. Measure oof a good company? How well and easily they put things right. 🙂

The best customer service I have ever encountered, chatted with Jessica Watts, and was met with kindness, profesionalism, cooperation and very strong wilingness to help. I am very satisfied with this company, especially with them getting back to me very fast.

I had the pleasure of speaking to Katie Lott regarding a packaging issue. Cannot fault the customer service in any way and highly recommend the company for their products too! Thank you

Jessica Watts, super helpful with quick responses