The Green Bus by Dublin Coach Avis 

I had to change my ticket. I rang customer service. And a human picked up after two rings. And changed my ticket immediately. I am so impressed by the efficiency. Excellent service.

This company, Dublin Coach T/A Green Bus has a policy which requires the presentation of your Young Adult Leap card (picture not sufficient) alongside your pre-booked Young Adult Ticket. Whilst other bus companies, and Irish Rail, rarely require your leap card, I think this is a fair enough policy. What isn’t fair enough, however, is that if you don’t have your Young Adult Leap card to hand, Dublin Coach’s policy is to charge the full €14 for the Adult Ticket, on top of the €8 already paid for the Young Adult Ticket. If this as common an occurrence, as I’m sure it is, Dublin Coach should absolutely have the functionality to charge the difference. Dublin Coach will not process a refund of any kind even if you follow up via email with receipts for the two tickets, your passport, and your Young Adult Leap card. This is an extremely lucrative policy for Dublin Coach who shuttle a large amount of students. Every time a student does not have their leap card to hand, Dublin Coach makes a clean €14 profit. While I was extremely put off by the rude manner of the driver while I was on the bus, now that I have come to grips with the antics of Dublin Coach, I only have sympathy for any trooper who has to enforce the policies of such a vulturous company.

Coach was about an hour late arriving in Kilkenny. No apology or explanation given.
Seats were cramped and a big crack in the upstairs windscreen. Might go JJ Kavanagh next time.

I had prebooked the coach however the driver never said the bus (which was 15 minutes late) was very full and after letting on anyone in the queue announced only 2 seats left so we had to push our way up the front of the queue to be allowed on. The driver should have called prebooked ticket holders first

Bus didn't arrive at time. Passenger didn't get any message about cancelled or delayed bus. Customer service didn't answer the phone for about an hour.
Disgraceful

The driver helped with the luggage
the ride was smooth and on time
the price was reasonable
I would certainly recommend your company.

Reliable and comfortable

Good bus with loads space for you legs only bad thing I would say is when you book ur tickets they dont ask for bookings first and just has it who first in queue

Швидке бронювання, відчуття безпеки на маршруті, висока якість комфорту та обслуговування.
Чудовий перевізник!

The toilet reeks of urine. Especially in the end of the day, the whole bus reeks of urine.

It was a good trip

Bus was late which led to almost missing my flight. A lot of anxiety, running at the airport. It wasnt the best experience

I left my new phone on the bus and the driver waited at the stop so I went back and got it! Would have been devastated as I use it for my work etc…

It was nearly an hour late and I was about to miss the flight

Ran on time and the driver was very efficient

The drivers were extremely helpful and kind.

Ryan the viking is a legend! Give him a raise!

Smooth ride.

Online system for tickets, timetables all very efficient, arrived only 5 mins late, pleasant driver. All good, but - bus was very grubby and smelled as if cleaning was not a regular thing, overhead spotlights were permanently on, alot with an annoying flicker, bus was more than an hour late by end destination, partially traffic which can't be helped but really mostly due to huge inefficiency at bus stops, inability to get people onto the bus easily, plus an incident with another car in Kilkenny.
[In reply to your good response: Journey on route 600, 10th Sept, from Dungarvan at 16:10]