Duckduckstory Avis 

It's seriously irritating bruhhh like i get replies to all the mails and i just can't deal like it's been 40 days almost

I am extremely disappointed with this seller. It has been over 45 days since I placed my order, and it still has not been delivered. Despite repeated follow-ups, there has been no proper update, resolution, or accountability.
This level of service is completely unacceptable. Customers should not have to wait this long without clear communication. The delay has caused unnecessary inconvenience, and the overall experience has been frustrating from start to finish.
I would strongly advise others to avoid ordering from this seller unless they are prepared for excessive delays and poor customer service. This has been one of the worst online shopping experiences I have had.

I had a very disappointing experience with this order. The products I received were completely different from what was shown and described on the website.

I ordered a 3D photo print on a perfume bottle, but received a printed paper pasted onto the surface instead. The perfume/product also appeared to be expired, with 12/2023 mentioned on the bottle.

I had specifically ordered handmade/homemade milk chocolates, but instead received Amul chocolates, which was not what I ordered and is something anyone can easily purchase themselves.

The delivery experience was equally disappointing. I paid an additional ₹200 for express delivery, as this was intended to be a birthday gift. However, I received the order only after 20 days of placing it and after multiple email conversations.

When I asked for a refund of the express delivery charges due to the delay, I was told that a special surprise gift had been added to compensate for the delay. However, I did not receive any such gift. This was extremely disappointing and felt like I was simply being given excuses instead of a genuine resolution.

Overall, the products were not as advertised, the delivery was significantly delayed, and the overall experience did not justify the price paid.

I had even considered placing another order for my wedding anniversary, but after this experience, I have completely lost confidence in the service.

Another concern is that there is no clear option on their website to submit a review or feedback. The website currently shows 97 reviews, all with 5-star ratings, which gave me the impression that the service was highly reliable and i ordered. Based on my experience, however, that was certainly not the case. I later came across several negative reviews about the company on Trustpilot and MouthShut, which raised further concerns about the reliability of the reviews displayed on their own website.

Very disappointing experience. I would not recommend this service based on my experience.

Frauds. Don’t order from them and save your time and money

Says will deliver withing 15 days. But took more than a month. Didn’t receive the book on the special day. Doesn’t involve us in the creative process. No first drafts and the animation looks nothing like us. If you want to surprise your special one. Don’t order from here. Cause they don’t deliver on time and they don’t even have the courtesy to give you a reply.

Horrible service. Great idea but poor execution and zero accountability and getting a response from them is like winning a lottery

Very very very bad customer service. I was charged 199 for express delivery ( within 3-5 days), I got my delivery today 15 days after I placed my order. I had also asked for change of address after they couldn't deliver in 5 days because I had to move in the same city. The morons still got delivered on my old address.

no personalizations at all, they didnt even communicate properly, they just made book and didn't even ask for discuss progress, changes, totally waste of money, characters are not even look like me

I received the order in time. However, I'm extremely disappointed with the end-products.

Story Book - The characters in the story book have not been personalized at all. My husband has been created wearing spectacles and he doesn't wear spectacles. Both the characters look like a copy-paste from an existing template and look nothing like us. I was really looking forward to this book conveying our story but this is a waste and doesn't at-all feel like us.

Splash Picture - I have received a normal framed picture instead of a splash picture. The description read a splash picture which would be a digitized version of the shared picture and the image references showed what it would look like. If it were going to be a framed version of the cropped picture, I could have done it myself.

I was going to recommend this website to a lot of friends but based on the product received, I'm gonna save them the disappointment.

No personalization - Zero Effort put in - Random things added to fill pages.

Have shared this exact feedback with duck duck story on mail and no response from them.

I am really happy with what I got because my husband really loved it. It brought back a lot of memories and made our anniversary memorable

One of Duck Duck Story's standout offerings is its collection of personalized storybooks. I was particularly impressed by the attention to detail and the level of customization available. With options to incorporate the recipient's name, likeness, and even special anecdotes, these storybooks serve as cherished keepsakes that resonate on a deeply personal level.

Thanks for making our day. It was truly special. I love you guys. Pros: Much creativity, awesome look, cute design and great effort. My husband is super excited to keep it as a memory. Yay.

Duck Duck Story is my favorite spot to go for personalized gift items. Not only did my personalized mug arrive in perfect condition, but the entire delivery process was dealt with professionalism. Throughout every step from the moment I placed my purchase until it arrived at my house, I received regular tracking information.

Duckduckstory offers a delightful collection of personalized gift items that add a special touch to any occasion. From custom mugs and T-shirts to unique photo frames, their selection caters to diverse tastes and preferences. Each item is beautifully designed to ensure longevity and sentimental value. Adding a name, a significant occasion, or a heartfelt message to products is as simple as browsing their user-friendly website and customizing them to suit personal tastes. Customers can expect a hassle-free ordering and delivery experience because both processes are smooth and efficient.

Celebrate a birthday, anniversary, or any other significant occasion with Duck Duck Story!

Chapter 1: Getting Started

I found Duck Duck Story online and thought they could create a really cool anniversary gift for my husband. So, I placed an order and paid 200 rupees extra for express delivery.

Chapter 2: Waiting and Waiting

But the product didn't arrive when it was supposed to. I tried reaching out, but all I got were automated messages and robotic replies of how they were working on it, despite repeated requests that they call me (since their warehouse was in Vadodara and one of my friends was coming down to Mumbai from Vadodara before I was supposed to leave the country I thought I’d just receive my order faster). However, no calls from them to ease this out. I paid 200 rupees for express delivery, expecting my order to ship within 3-5 business days. However, after 8 days, my product hadn't even left the warehouse.

Chapter 3: Delivery Drama

When it finally made its way to Mumbai, the delivery process was a comedy of errors. Instead of attempting a physical delivery, the courier simply rang me once (I know courtesy the Truecaller notification I received), and since I was abroad with an unreachable phone, the item was unceremoniously sent back to the warehouse in Vadodara.

Chapter 4: Silence Speaks Louder

I kept trying to get answers, but Duck Duck Story wouldn't respond. It felt like they didn't care about my concerns, which truth be told, they didn’t.

Chapter 5: Fighting for a Refund

I had to threaten legal action to get a refund. Even then, I'm not sure they deleted my personal info like they said they would which raises big red flags when it comes to one's data and privacy concerns especially when you share your intimate life details and pictures with them to create a personalized product.

Chapter 6: Hiding the Truth

I noticed that Duck Duck Story deletes negative reviews and blocks people who complain. I've been blocked on both Facebook and Instagram for leaving a negative feedback. It seems like they only want to show the good stuff written by their own staff, I’m guessing, because the post where I wrote the review has all the negative comments by other customers deleted too.

Chapter 7: Missing the Human Touch

Other companies involve you in the creative process and communicate better. Duck Duck Story lacks transparency and human touch, as they plunge into executing orders without involving clients in the creative process. Drafts? Forget about it. You're left in the dark until the final hard copy is delivered, assuming it arrives at all.

Chapter 8: Looking for Better Options

I realized there are lots of other companies out there that treat customers better. A quick search online will show you. I'm not including the names in this review as I definitely don't want this to look like I'm promoting another business. Because truth be told, I'm only ensuring that the real review for a business that gives absolutely no "ducks" to customers, delays orders, and ruins someone's special moments is told off.

Conclusion

My experience with Duck Duck Story wasn't what I hoped for. But I'm sharing it so others can make informed choices. There are better options out there for much better prices. Just do your research.