EarthportFX Avis 

176
TrustScore 1 sur 5

1,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Dealt with them indirectly as one of our financial service provider uses them. EXTREMELY slow processing time that cause payment delay and occurred unnecessary interest costs to us. IMPOSSIBLE to get... Voir plus

Noté 1 sur 5 étoiles

Closed our accounts without warning because we were sending some money to Ukraine. Totally unacceptable. Will take a lawyer to get my money back now. Customer service is just a nightmare. Easpeciall... Voir plus

Noté 1 sur 5 étoiles

Received an email from them today threatening action over an "overdue settlement" and demanding payment by 31/5/19. I have had no foreign currency business with them for years. BEWARE!!!

L'entreprise a répondu

Noté 1 sur 5 étoiles

Closed our accounts without warning or discussion because we were trying to receive payments from humanitarian aid organisations in some difficult places were humanitarian aid organisations operate gi... Voir plus

À propos de l'entreprise

  1. Bureau de change
  2. Service de transfert d'argent

Informations provenant de diverses sources externes

A payments solution used by leading banks & ecommerce businesses across the world. We let businesses manage their international payments more efficiently.


Coordonnées de contact

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Mauvais

TrustScore 1 sur 5

176 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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Tous les avis

(176)

1 avis reçu au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Dealt with them indirectly as one of…

Dealt with them indirectly as one of our financial service provider uses them. EXTREMELY slow processing time that cause payment delay and occurred unnecessary interest costs to us. IMPOSSIBLE to get hold of anyone. Avoid using them, and check carefully your service provide DO NOT use them either!

7 mars 2025
Avis spontané
Noté 1 sur 5 étoiles

Received an email from them today…

Received an email from them today threatening action over an "overdue settlement" and demanding payment by 31/5/19.
I have had no foreign currency business with them for years.
BEWARE!!!

23 mai 2019
Avis spontané
Logo de EarthportFX

Réponse de EarthportFX

Dear Dave,

I sincerely apologise for this error in communication and any confusion or concern this may have caused yourself. I have emailed you directly with a detailed explanation.

Regards
David Joel

Noté 5 sur 5 étoiles

Really helpful work from Ramona and…

Really helpful work from Ramona and Will on a recent request for historical information. They both went out of their way to find it.
Over many years Earthport and previously Baydonhill have done a great job and I would include the work of Rebecca BH in that excellent service
Benedict Kelly

14 février 2019
Avis spontané
Noté 1 sur 5 étoiles

CAREFUL. Better us other broker! Closed our accounts without warning

Closed our accounts without warning because we were sending some money to Ukraine. Totally unacceptable. Will take a lawyer to get my money back now.
Customer service is just a nightmare. Easpeciall Mrs. D**** is the worst sales person you could employ.
Is making jokes that we dont get the money back.

6 février 2019
Avis spontané
Noté 1 sur 5 étoiles

Closed our accounts without warning

Closed our accounts without warning or discussion because we were trying to receive payments from humanitarian aid organisations in some difficult places were humanitarian aid organisations operate giving lifesaving support to local populations. Totally unimpressed.

22 mars 2018
Avis spontané
Noté 5 sur 5 étoiles

Totally supported

I needed my account reinstated and Tom and the compliance team went out of their way to help me. It was all done and the Euros in my French bank within 24 hours.

8 juillet 2017
Avis spontané
Noté 5 sur 5 étoiles

I've very much appreciated the advice …

I've very much appreciated the advice given to me by Will Collins at Earthport FX.

He was very helpful at every point during my transactions and the communication was excellent.

I would highly recommend Earthport FX

26 avril 2017
Avis spontané
Noté 5 sur 5 étoiles

Earthport FX

Being new to the corporate world of foreign exchange when taking over from a departing colleague a year ago, Andrew and Shaun have been great guiding me through the purchase of currency and making payments to my suppliers. They are always on the end of the phone if needed and have helped me secure numerous currency deals in the last year.

12 avril 2017
Avis spontané
Noté 4 sur 5 étoiles

We are on of satisfied customer …

We are really satisfied with their service and also very good respond to our inquiries when ever we need to know the exchange rate.

We thank all the staff for their services.

Kind regards,
Surya Import & Export Co. Ltd.
London, UK

12 avril 2017
Avis spontané
Noté 5 sur 5 étoiles

How often do you get pleasant and …

How often do you get pleasant and helpful people today?
Well here's a company which still treats its customers as people. There isn't really much more to say . . . Except, a big Thankyou to Will and the people at Earthport for sticking with us on these currency exchanges.

Your rates were as good as any we could find and there are no hidden fees.

11 avril 2017
Avis spontané
Noté 5 sur 5 étoiles

Nick and Tony have been very helpful

Nick and Tony have been very helpful. Have always offered to assist and offer advice. Easy to use and great customer service. Fees and costs and rates are all reasonable and competitive.

5 avril 2017
Avis spontané
Noté 2 sur 5 étoiles

Poor Exchange Rate

First time we have used Earthport and probably the last. After I had made the transfer I discovered within minutes that the High Street holiday exchanges were offering a better rate. If I gone in to their shop with nearly 15k to exchange they would have offered an enhanced rate other than there holiday rate.

4 avril 2017
Avis spontané

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