Easyishop Avis 

I spent the best part of £50 on a present for my girlfriend's birthday, and paid for the 1-3 day delivery as I'd left it a bit late! I didn't receive a confirmation e-mail which I thought was very strange, so saved the details on the displayed confirmation page. On not receiving the product on time, I used the form on their website to see what was going on. It was at this stage that I read many worrying reviews about the company. After about a week without response (by which time my gf's birthday had passed), I emailed them at the address quoted on the website. Again, there was no response (I checked my junk mail every day), so I looked into ways of getting my money back from this disgrace of a company. A friend of mine works for my bank (Natwest) and recommended trying to use their Visa Debit Chargeback scheme, which literally "charges back" the amount stolen from you to the vendors own bank. It worked! I'm absolutely delighted, as I feel this can help other people who have had the misfortune to deal with easyishop. Google "visa chargeback" for more details. In some ways it is better than the protection afforded by using your credit card, as it will cover any amount, whereas credit cards often have a minimum spend. Make sure you keep all details of communications with the company you're claiming against, your bank will ask for this.

I ordered 2 iphone cases which were out of stock, then received an email stating covers wouldn't be in stock for another 5 weeks. So i decided to cancel order, I couldn't see a telephone number on the web site which nowadays is a joke, so i wrote an email...a week had passed no reply so i started reading reviews of this company, which 90% were very negative. now I started to worry so I wrote another email which went unanswered but while reading the reviews another unhappy customer had written that they had to contact Sagepay (which is similar to PayPal) before this company responded to them. So as I paid by Paypal I thought I'd contact them and raised a ''dispute'', low and behold a few days later I received a reply from easyishop, which said because I'd raised a dispute I was no longer able to get a refund.......before I could digest that a few lines down it said a refund had been issued. A week later the money was refunded. STAY WELL CLEAR OF EASYISHOP/SURREY STORES. Maybe they've had some satisfied customers but the majority are not happy and are having to run around after their money/goods. MicroHeaven has gone into liquidation. This company is BAD BAD NEWS !!!!

It looks like these guys had a big problem last year I purchased my iphone 4 case then got worried as I saw these reviews.

A few of the reviews of recent are a bit harse one guy saying he got scammed but he got the wrong colour im sure if he sent it back it would have been sorted.

Anyway I got a good case which stopped my iphone dropping the signal maybe I should go and give Apple a bad review for making the iphone 4 that loses its signal without a case!!!

I sent an email linking to this site to the guys as I was worried I had lost my money as well. They replied within 4 hours which although not the fastest is not bad. The email did go to my junk mail im sure if a few people checked that they would find replies in there. Most are easy to blame and not give a chance.

i ordered a incipio feather for the iphone 4 and it arrived next day. the company put a note in my order asking if i was happy with the service to leave a review which i am happy to do

invisible shield for iphone. Bit tricky to put on at first but perfect now that its on. Deliverfed to me within 2 days so happy with that!

I ordered an iphone 4 Incipio case. It was delivered to me on tuesday and the case is fantastic. Was a little worried about this company when ordering but they have left me happily supprised!

J

I am frustrated after sending 5 emails from their website and my outlook account with no response in 10 days of trying. Phoned yesterday 30/06/10 the line gives a single continuos tone. The money for the item I ordered has been taken from account. I want to say stronger words than I have used so far but in the interests of
decency will refrain and hope that the Director/s of this company will
come out of hiding and face its customers to explain why items are
not being delivered whilst the money is taken and why they are not
responding to emails and telephone calls. The actions of this
company do not instil confidence to use them again.

Update: 08/07/09
I contacted Sage Pay who manage the payments for easyishop, Surrey Stores Ltd, Micro Heaven Stores and they agreed to pass on my concerns. Within 24 hours I received an email from easyishop
stating they were "sorry for the whole situation and any confusion that occurred". They also advised that a full refund had been made to my account and would take 2 days. Today my account is showing a full refund. I do think this company needs to look at it's website design and fix the broken bits like the complaints link and providing a telephone number that connects to someone in the company who can help resolve these sorts of difficulties. Looking at a recent review I feel I can upgrade my rating to 2 stars just for getting my money returned. The company asked me to remove my initial review if the matter was resolved to my satisfaction. I say my experience is my experience and I think I have told it honestly and as fairly as I can.

So I ordered an Incipio Feather Case in Red on the 10th. That's when the payment went through anyway. So I wait for about 4 days, and sure enough it comes. But when I receive the product, it's an absolutely horrible colour, different to that of the picture on the website. So I send it back, complete with return form and my request that it be exchanged with a Black one. It's been over 2 weeks now, and still no answer. I've written 3 emails to them, and each one getting angrier....

Scamming bastards...grrrrrrr.....

I purchased a case for my iphone 3gs and have not seen it!!! i ordered it over 2 weeks ago. i have emailed them over and over and still no answer!! if your *** then feel free to call them on ***, or you could even call their web people ***....

This is a total scam of a company - avoid, also easylaptopshop part of same scamming group. Tried ordering laptop case. Took the money but emails unreturnable.

At the beginning of April I ordered a couple of iphone cases that I couldn't find in Aus. After ordering several other items in the past from the UK I thought the 18 pounds they quoted for postage was pretty excessive, but I assumed it would be priority service, and I really wanted the cases, so paid it. After a month of no parcel arriving I sent an email, and was told there had been a hold up with the arrival of stock for one of the cases (even though it was apparently in stock when i ordered). I was told they had been sent and would be here soon. 3 weeks later still no parcel. Another email and I'm given a tracking number. I contact royal mail and I'm told the parcel was sent SURFACE mail and would take 12 WEEKS!!! Who sends surface mail from the UK to Aus?? And after charging me 18 pounds!!! Whether I actually recieve the correct cases (or anything at all) remains to be seen, as I've been told by the postal company not to expect anything till at least July!!

I ordered an iphone case only to read horrible reviews of the company later on. Thinking I had burned 15 quid I still decided to send them an email enquiring on the status of my purchase. A few hours later i received a reply saying that my item has been shipped and is on its way. I received my item the following day and am happy with my purchase

I ordered a gift certificate for my brother for his birthday. It never arrived. After numerous emails to the company that were never answered, I finally managed to reach a person through their online chat. He assured me that it would be refunded. It never was. So much time passed while I was trying to contact them and waiting to have the issue resolved, it became too late to have any recourse through Paypal or otherwise. I'm out $50, and on top of that I had to buy another gift 2 months after my brother's birthday had passed.

To add insult to injury, the company keeps emailing me special offers. As if I would donate any more money to them! Avoid this "business" like the plague.

I paid for an iPhone case- which stated it was in stock. I also paid for priority delivery- 2/3 working days. On the 3rd day I emailed SurreyStores (who run Easyishop) they said the item was infact out of stock. I requested that they cancel my order and asked for a refund. The email said i would get my refund within 5-7 working days. No name at the bottom, no phone number. 2 weeks later, nothing.
They don't reply to emails, they don't have any contact numbers.
I have since been investigating the "store" and have found countless customers who have had the same shamless "service". This company is affilliated with Microheaven, and should be considered fraudulent.
AVOID AT ALL COSTS.
Go else where- 02, Apple etc.

I ordered an IPhone case and after two weeks, i still havent received my item. The only way to contact them is through emails and I have sent loads and they keep ignoring them. Do not buy from them!!!

i bought a 3rd gen nano case from there for 99p arrived within 2 days good service

Heard about easyishop.co.uk through a friend who recomended & i would like to say how good my experience was with them. I liked the idea of the invisible shield so purchased one through easyishop.
It was delivered the next day! which i thought was very clever, & i love the product. Faultless service from easyishop

Thanks guys!

Ordered an item for Christmas - they sent the wrong one. I returned it, and they said they would refund (the correct item was not in stock) Despite several emails there has been no refund. I would strongly advise against buying from this company

The same company as EASYLAPTOPSHOP. I ordered a pair of earphones and had all the usual no response whatsoever from these idiots. James Michael is the director. He refuses my calls and emails sent to the complaints helpline are automatically returned. He took money from my account and gave me nothing in return except hassle. They now trade under SurreyStores and I am making a public campaign against them until justice is done.

Easyishop is a fraudster's paradise. I 'bought' a pair of Sennheiser earphoes from this company way back in March. The company's familiar method of operating is to say the item is in stock and has been out. When the item fails to turn up then claim it must have been lost by Royal Mail. They'll refund you but never do. My experience is the same as everyone who shops here. Yet it is still allowed to trade. The police aren't interested and neither are trading standards.