Eclipse Kitchens & Bedrooms Avis 

78
TrustScore 3.5 sur 5

3,5

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Noté 5 sur 5 étoiles

Jay came to see us to plan our new kitchen, I gave him the brief and he delivered, the kitchen is everything I asked for and more. Although we had a few issues they have been resolved very quickly and... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Sales Process - Sales guy wasnt to pushy. Not the cheapest quote we had (middle to higher price) but nice showroom with good examples of work made me feel confident we had chosen the correct suppl... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic service from Eclipse from planning stage with Jay ,who is extremely knowledgable in design and all aspects of helping you plan .He visited our home without any pushy sales talk ,followed by... Voir plus

Noté 5 sur 5 étoiles

From my initial enquiry to delivery nothing was too much trouble with no high pressure sales, just a personal service nothing was rushed. Everything was manufactured to our requirements and the quant... Voir plus

À propos de l'entreprise

  1. Magasin de meubles

Informations provenant de diverses sources externes

Eclipse design and manufacture kitchens and bedroom of the highest quality for customers in Wigan, Bolton, Warrington, Blackburn and the North West.


Coordonnées de contact

3,5

Moyen

TrustScore 3.5 sur 5

78 avis

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A répondu à 50 % de ses avis négatifs

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3,5

Tous les avis

(78)

10 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Had an unpleasant experience with this…

Had an unpleasant experience with this company. Purchased to us very expensive wardrobes for a new build carpeted house. No questions were asked about what type of property the wardrobes would be put in. When the ' contract' arrived, it basically said that the house would be treated as a building site and any slippage of wardrobes was at homeowners own risk. Very inflexible unhelpful customer services and rude guy who came round to 'inspect progress' unannounced. , felt very uncomfortable in my own home and would not use this company again.

28 février 2020
Avis spontané
Logo de Eclipse Kitchens & Bedrooms

Réponse de Eclipse Kitchens & Bedrooms

Hi there, we have never claimed to be 'cheap' but what we do promote is high quality furniture at fair prices. As you can imagine that once we have started fitting it does become a workplace (its impossible not to) but we do take all precautions to try and keep things as tidy as possible and our fitters always tidy up afterwards. In regard to the 'slippage of wardrobes' were not sure what you mean, if you are referring to our waiver to fit wardrobes on top of carpets then we always recommend to not fit on top of carpets as you can imagine if heavy weight is placed on top of a carpet over time the wardrobes will sink and then the ceiling scribes at the top of our fitted wardrobes will show a slight gab which i am sure the consumer would certainly not be happy with as we certainly arnt happy with that result so as standard we recommend cutting the carpet around our fitted wardrobes UNLESS signed by the customer that they are happy with that possibility. Steve in customer services is always flexible with our diaries in regards to fitting dates- there is always an alternative date and if any dates are requested we try our best to accommodate. Our site co-coordinator is there to pop round to our fitters to make sure everything is running as smoothly and as efficiently as possible and to provide assistance if needed. We are sorry you feel this way and you feel you wont use Eclipse again but we do have high standards of how we want to carry out our work and we wont compromise on this and this shows in our high recommendation rate.

Noté 5 sur 5 étoiles

Quality products and service

Our experience of Eclipse was positive from the beginning, when we first paid a tentative visit to the showroom to look at bedroom designs. We found their service excellent from the design and ordering stage right through to the installation, which was quick and painless for us. We are very pleased with the fitted wardrobes and the immense amount of storage we now have. I wonder how we ever managed before Eclipse sorted out our bedroom!

4 novembre 2019
Avis spontané
Noté 5 sur 5 étoiles

We are really pleased with our new…

We are really pleased with our new bedroom and would have no hesitation in recommending the company. From our initial visit to the showroom for advice to the completed installation, the service was excellent and we even asked for a modification ( an afterthought on our part) after fitting, which again was delivered quickly and efficiently.

4 novembre 2019
Avis spontané
Noté 5 sur 5 étoiles

Kitchen looks like a showroom

We had our kitchen installed in May we are really pleased with it. From day one when Mark came out to design it for us to Ian installing it for us. They are very professional, polite and understanding to our needs. It turned out better than we could imagine off the drawing. Thanks once again Eclipse.

26 juin 2019
Avis spontané
Noté 5 sur 5 étoiles

Had my kitchen fitted a few months ago

Had my kitchen fitted a few months ago, we are very happy with it and cant praise Eclipse enough for all their hard work, from the very first day i walked in to showroom i was made to feel like my kitchen design was in the hands of the professionals, our designer was Mark, he went above and beyond to fit everything we wanted in to our kitchen, and nothing was to much trouble for him. he was extremely patient as we kept changing our mind on things and this never seemed to phase him. out fitters were Chris and Nathan who were fantastic, really nice men who were perfectionists with their work, they arrived daily exactly when they said they would be with us and worked hard all day to finish the job asap for us, I wouldn’t hesitate to recommend Eclipse to anyone, very professional, trustworthy and excellent value for money ..
Diane Cunliffe

20 juin 2019
Avis spontané
Noté 5 sur 5 étoiles

We purchased a kitchen from Eclipse…

We purchased a kitchen from Eclipse supply only gave Mark my sizes thinking he will give us the price and we would collect it when it was ready how mistaken we where he gave us full plans a surveyor came out to are home and measured it again and advised us what we needed to to.Eclipse are a fantastic company we would recommend them to anyone. Thank you all at Eclipse.

16 juin 2019
Avis spontané
Noté 5 sur 5 étoiles

Our new bedroom from Eclipse is just what we wanted.

We have been very pleased with the whole experience of dealing with Eclipse for our new bedroom. From our first visit to the showroom through the visits by the designer and surveyor to our house the staff at Eclipse were very happy to spend time to work with us to get a final design that met and exceeded our requirements.

The installation work was undertaken on the dates advised and the installer carried out the work required with a good attention to detail, minimal disruption and cleared up after himself every night.

We are very pleased with the finished installation and the quality of the units supplied which are well made and robust. The final installed bedroom is something that more than meets our requirements and is definitely an enhancement to our house.

23 février 2019
Avis spontané
Noté 5 sur 5 étoiles

Excellent Service

Excellent service from the design team to the fitters.
The design team had time and patience whilst I made my choice of kitchen and fittings, and the gentleman that fitted the kitchen was great, he sorted all issues that occured due to plumbing pipes etc, he was very polite and cleaned up everyday before he left.
I would highly recommend this company.

5 février 2019
Avis spontané
Noté 5 sur 5 étoiles

Eclipse Saved The Day!

Eclipse Saved The Day!

We cancelled our kitchen with Wren after an awful experience and were in a rush to find somewhere that could produce a similar design. We expected Eclipse to be more expensive as it’s a smaller company and were happy to pay a bit more for a better service. We actually ended up paying less! The advice was second to none, they completely redesigned our kitchen and gave us really honest, realistic advice about what would work best. Everything was produced/ fitted within the timescales we were given. The service has been brilliant from start to finish & we’re so happy with the finished kitchen. We would highly recommend and wouldn’t even shop around for any future needs.

26 octobre 2018
Avis spontané
Noté 5 sur 5 étoiles

Bedroom remake

Not the cheapest around but you get what you pay for, quality product and very good service. I love my bedroom, it looks and feels like wood!

24 juillet 2018
Avis spontané
Noté 5 sur 5 étoiles

From the initial design by tom and…

From the initial design by tom and seeing the kitchen on screen to installation nothing was to much trouble bespoke units not a problem move radiator install fan new fuse box all done design was great and we where more than happy with the installation team we now have a beautiful new kitchen that you can see is a quality build thanks to Tom and all at team eclipse 😊
Andy and julie roscoe

18 juillet 2018
Avis spontané
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Réponse de Eclipse Kitchens & Bedrooms

Hi Andy and Julie, Your review is lovely thank you for taking the time to review us, were so happy you love your new kitchen. - Eclipse Team :)

Noté 5 sur 5 étoiles

First Class Company

We have recently had our kitchen fitted by Eclipse and we cannot rate this company highly enough! From the first visit by Phil who designed our kitchen, to the ripping out, re wiring, re plastering and fitting of the new kitchen - everything fell beautifully into place and was well organised thereby removing any worries or concerns from us. All the Eclipse employees worked really well and respectfully and completed their work beautifully and thoroughly and their time keeping was perfect throughout. Chris and Nathan were the two gentlemen who ripped out the old kitchen and refitted the new one and both worked really hard and did a wonderful job and the kitchen is very well fitted. Phil (designer/sales) has worked above and beyond as I had so many questions! He always provided me with the information I needed and remained extremely patient with me! Thank you Phil - you deserve a medal!! We have absolutely no hesitation in recommending this company, their customer service is second to none! A huge Thank you to All at Eclipse for a well organised and wonderful service - and a beautiful kitchen!

18 juillet 2018
Avis spontané
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Réponse de Eclipse Kitchens & Bedrooms

HI Susanna, thank you so much for the lovely review it really does mean a lot to the Eclipse team. Enjoy your new kitchen we would love to see some pictures of the finished project :) - Eclipse Team.

Noté 5 sur 5 étoiles

Professionalism and Quality

From our first visit to Eclipse' excellent showroom we were met by professionalism. Time is never an issue at the choosing and planning stage. Thanks to Jason for his patience with our tweeking of his plan it does help that Eclipse manufacture the cabinets so they can make the most of the space available but Jason's ideas and suggestions helped so much.
We were concerned that because we were having additional plastering, a new ceiling and relocation of electrics and extra plumbing that we would not be able to use our appliances but Adam our fitter worked with us and we were never without a cooker, fridge or washing machine for any time during the job. Thanks Adam for your help and attention to detail during all aspects of the rip out and fitting of our new kitchen.
Thanks in no small part to Steve our office liaison and Ian our installation liaison contact we were always kept us up to speed when to expect different trades to arrive on site and all trades liaised well with each other thanks Shaun and Andy.

We mustn't forget the main reason we chose Eclipse was the build and quality of the kitchen. Now it is finished it really looks terrific. Thanks Eclipse we will definitely recommend.

15 juillet 2018
Avis spontané
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Réponse de Eclipse Kitchens & Bedrooms

Hi Carol and Gerald, thank you so much for your review we are so pleased that your happy with your new kitchen :) I will let everybody involved read your kind words - Eclipse team.

Noté 5 sur 5 étoiles

Very satisfied with Eclipse Kitchens!

Excellent units. Tradesmen involved ; plasterer, fitters, guys from Warrington granite and the tiler were all really good at their respective trades!
Eclipse staff were also very professional.
All in all we are glad that we chose Eclipse to supply and fit our new kitchen!
Regards
Alan & Pauline Broadfoot

21 juin 2018
Avis spontané
Logo de Eclipse Kitchens & Bedrooms

Réponse de Eclipse Kitchens & Bedrooms

Hi Alan & Pauline, thank you very much for the lovely review, were so glad that your happy with your Kitchen :) - Eclipse Team

Noté 5 sur 5 étoiles

Top Quality All The Way.

We have been very pleased with Eclipse from the very start and would highly recommend them to anyone.
The help and support at the planning stage was fabulous and the quality of both the workmanship and goods is second to none.

21 juin 2018
Avis spontané
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Réponse de Eclipse Kitchens & Bedrooms

Hi Paul, thank you very much for your review - it means a lot to know how happy you are with your kitchen project and we hope you put it to good use with your free Neff cookbook :) - Eclipse team.

Noté 5 sur 5 étoiles

Very satisfied with the excellent…bedroom from eclipse

Very satisfied with the excellent service from eclipse , we had a bedroom fitted and it is very well made and fit at a time to suit us,, good customer service .lovely staff . The showroom is immaculate , they really care about their products.

20 juin 2018
Avis spontané
Logo de Eclipse Kitchens & Bedrooms

Réponse de Eclipse Kitchens & Bedrooms

Hi Christine, thank you very much for your lovely review. We are so please you are happy with your project :)
- Everybody at Eclipse

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