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Noté 1 sur 5 étoiles

I can see there are number f complaints about this company. Has any managed to obtain their Public Liability insurers details? I had significant damage following the installation of my heat pump but... Voir plus

Noté 1 sur 5 étoiles

Looks like they have serious issues, my annual service was due, despite 2 booked in appointments the engineer never turned up, no calls nothing. Now it’s all gone silent. I’ve had another company do... Voir plus

Noté 1 sur 5 étoiles

We had a solar PV system with Sunsynk batteries and inverter after going through the complaint system we still didn’t get a guarantee Now the system has crashed and can’t get the company back to... Voir plus

Noté 5 sur 5 étoiles

Knew nothing about Air Source Heat Pumps prior to speaking with Ecofootprint. From start to finish it's been a fabulous experience to be honest. Joe conducted the compliance survey, she explained it a... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Environnement et ressources naturelles renouvelables

Écrit par l'entreprise

Since 2011, Eco Footprint has been recognised as a top supplier and installer of Renewable technology in the UK including Air Source Heat Pumps, Solar Panels and Solar Batteries. Our dedicated customer support team are on hand to help with any questions you may have.


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2,3

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TrustScore 2.5 sur 5

98 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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N'a pas répondu aux avis négatifs

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Tous les avis

(98)

1 avis reçu au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

The install of roof panels on my…

The install of roof panels on my property was well planned and installed very happy.there was always some one from the company available if required well done.

14 juin 2023
Avis spontané
Logo de Eco Footprint Limited

Réponse de Eco Footprint Limited

Hi Jack

Thank you for the great review. Now you have your Solar to go with the Air Source Heat Pump we installed for you you will see an huge difference in your energy bills whilst going ultra Green!!!

If we can help you with anything else please do not hesitate to contact us.
All the very best

The ECOfootprint Team

Noté 5 sur 5 étoiles

I had an air source heat pump installed…

I had an air source heat pump installed by ecofootprint . The whole journey has been smooth. I am passionate about being eco friendly and this is the perfect step to take. It is a bit more expensive to install than a boiler but it is well worth it when you see the savings. Thank you

2 juillet 2023
Avis spontané
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Réponse de Eco Footprint Limited

Hi Tallulah
Great to see you are as passionate about the environment as us!!
Thank you for the fantastic review, if there is anything else we can help you with please don't hesitate to contact us.
All the very best
The ECOfootprint Team

Noté 4 sur 5 étoiles

Knowledgeable and fair assessment of my needs

I was put on to Eco Footprint by an online aggregator tool that organized 3 different installers to contact me.

After being bombarded with emails from other companies, Eco Footprint were the only one who actually called and had a human approach.

They sent over Shane who did a great job of listening to my needs and what I wanted out of the system. He sat with me and showed the full layout on the computer and produced a report that showed all costs, power and savings.

I would definitely recommend having Shane and the team if your considering going green!

13 juin 2023
Avis spontané
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Réponse de Eco Footprint Limited

Hi Will
Thank you for the great review, I will make sure your kind words are passed on to Shane.
If there is anything else we can help you with in the future please don't hesitate to contact us.
Kind regards
The ECOfootprint Team

Noté 5 sur 5 étoiles

One Very Happy Customer…

Massive thank you to John and Richard for sorting my Heat Pump System. The quality of work provided by Josh on the Pipework and Nev on the electrics is 1ST CLASS👏.
Very neat tidy work to a high standard, couldn’t ask for more. Very highly recommended 😊😊👍👍

12 juin 2023
Avis spontané
Noté 5 sur 5 étoiles

Very good service and fitters who came…

Very good service and fitters who came carried out a very professional job. Very easy to contact to get all paperwork for my energy company would highly recommend.

10 mai 2023
Avis spontané
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Réponse de Eco Footprint Limited

Hi Garry
Thank you for the great review.

I will make sure your kind words are passed on to our engineers.

If there is anything we can help you with in the future please don't hesitate to ask.

Don't forget about our referral scheme as well where if you recommend any friends or family and they have a heat pump or solar system installed by us we will send you something to show our appreciation.

All the very best

The ECOfootprint Team

Noté 5 sur 5 étoiles

An Excellent Product and Installation Team

The organisation could not have been better, every activity was fully coordinated ensuring a very smooth installation with the minimum of disruption. The installation team worked very well even with some difficult unexpected issues to overcome. This team were very sociable, easy to talk to and told you what they were doing and how things worked.

15 mai 2023
Avis spontané
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Réponse de Eco Footprint Limited

Hi Gordon

Thank you for your kind words, I will make sure to pass them on to all involved.

If there is anything we can do for you in the future please do not hesitate to contact us.

All the very best

The ECOfootprint Team

Noté 5 sur 5 étoiles

I'm now a world authority on ASHP

Knew nothing about Air Source Heat Pumps prior to speaking with Ecofootprint. From start to finish it's been a fabulous experience to be honest. Joe conducted the compliance survey, she explained it all to us, making the idea much less daunting. Installation followed around ten days later by very experienced and professional chaps.... who did drink plenty of our tea supplies! I suggest getting in extra tea bags... early days but everything is nicely finished and working perfectly. Thanks to Eco's office staff too...

29 mai 2023
Avis spontané
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Réponse de Eco Footprint Limited

Hi

Thank you for the great review and we are glad Jo helped make the process as smooth as possible for you.

Thank you also for keeping ours engineers topped up with Tea!!!! I know it will of been much appreciated.

If there is anything we can help you with in the future please do not hesitate to contact us.

All the very best

The ECOfootprint Team

Noté 5 sur 5 étoiles

Vert well informed and quick service

Vert well informed and quick service. Even managed to get extra panels added to my quote without incurring any extra labour or installation fees. Would recommend!

26 mai 2023
Avis spontané
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Réponse de Eco Footprint Limited

Hi Jack
We are happy to hear you are pleased with your installation.
If you need anything from us just ask.
Don't forget our "Refer a Friend" scheme as well where, if a friend you recommend us to goes ahead with an installation we will send you over a little something as a thank you.
All the very best
The ECOfootprint Team

Noté 5 sur 5 étoiles

Helpful staff

Helpful staff. Did a tricky job well. Advised on most suitable equipment but did not attempt to push any particular product.

22 mai 2023
Avis spontané
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Réponse de Eco Footprint Limited

Hi
Thank you for your fantastic review.
If there is anything else we can help you with please don't hesitate to contact us.
Don't forget our refer a friend incentive as well where if you recommend a member of your family or a friend and they have either a heat pump or Solar PV installed we will send you something to say thank you.
All the very best
The ECOfootprint Team

Noté 5 sur 5 étoiles

Had my heat pump installed by Eco…

Had my heat pump installed by Eco Footprint few weeks ago and I wish I had taken the decision to have this done years ago. The house has never been as consistently warm as you move around the house.
House is 25 years old and offered up its challenges but I am happy to say that the installers overcame everyone of them.
Thanks to Eco Footprint for providing me a great service and a warmer (and cheaper) house to run.
Special callout to Richard and Sammy-Joe who kept me informed of progress.
Also to Ian and Reese the installers.

Add in Solar Panels and battery and the combination of both systems is a no brainer. Definitely recommend

24 avril 2023
Avis spontané
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Réponse de Eco Footprint Limited

Hi Stephen
Thank you for your great review, I will make sure your kind words are passed on to the relevant team members.
If there is anything we can help you with in the future please don't hesitate to ask.
Don't forget about our recommend a friend scheme as well where we will send you something in way of a thank you.
All the very best
The ECOfootprint Team

Noté 5 sur 5 étoiles

We have wanted to have solar panels…

We have wanted to have solar panels fitted for some time but we were concerned that our awkward roof line and it facing east/west would be a problem as well as the cost. We were impressed that Charlie had done his homework before he came checking the roof line and aspect making sure that the whole project would be suitable for us. He took us through the proposal step by step, answering our numerous questions thoroughly and clearly. Solar panels are a big investment but we were pleasantly surprised by how much the technology has advanced and the cost, in the current climate, seems so much more affordable. Then the surveyor came to thoroughly check the site, tweeks were made to the specifications which we were happy with and the installation date was set. The solar panels went up quickly and the electricians did a great job with the wiring and getting everything in place neatly and tidily. One glitch with the iboost not turning up was speedily dealt with by Gemma back in the office and a date was quickly organised for it to be installed the following week. The whole process was easy and efficient, we felt well informed throughout and couldn't be happier with Ecofootprint and the team. Also its great to see our system working, storing the extra energy in the battery and our electricity bill plummet.

26 avril 2023
Avis spontané
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Réponse de Eco Footprint Limited

Hi Louise
Thank you for your fantastic review. Sorry about the initial delay with your iBoost, it was missed by our suppliers.
I will pass on your kind words to Charlie, Gemma and the installation team.
If we can help you with anything else, please do not hesitate to contact us.
All the very best
The ECOfootprint Team

Noté 5 sur 5 étoiles

Highly Recommended for Solar Panels!

We've just had solar panels and a battery installed by Eco Footprint and the entire service has been excellent from start to finish. Mark was really helpful and answered all our questions and was very responsive throughout the process. There was no 'hard sell' and, unlike some of the other companies we spoke with, he seemed to really know his stuff.

The system he recommended was a higher specification than the other quote we received (something we independently verified) and yet came in several thousand pounds cheaper.

The survey and installation went ahead very quickly once we'd decided to go ahead with the quote, and the team who did the install were fantastic. They were friendly, helpful and efficient and the work appears to have been carried out to a very high standard. The panels look great and all the wiring for the inverter and the battery is neat and professional.

The whole process from getting the quote to having everything installed and up and running has taken about 3 weeks, start to finish.

No hesitation in recommending Eco Footprint for solar panels!

16 mai 2023
Avis spontané
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Réponse de Eco Footprint Limited

Good morning Chris
Thank you for the fantastic review, I will pass on your kind words to all involved.
If there is anything we can help you with in the future please do not hesitate to contact us.
All the very best
The ECOfootprint Team

Noté 5 sur 5 étoiles

Acheiving an EPC rating of A/B with a 1970 property

Having changed to an electric car and installed Solar Panels we needed to eliminate our dependency on gas
Heat pumps with a government grant was an opportunity to reduce our carbon footprint and initial costs
We contacted 3 companies and one responded positively with our request for a survey and quote
Eco footprint responded within 24 hrs and Survey was completed within 4 days ,followed by EPC survey arranged by ECO Footprint 7 days later.
A quote was received which included upgrading 5 radiators
After the EPC survey a further 2 radiators were required which were added at no further cost
Communication throughout the all process was attentive and reassuring
The installation was carried out by competent engineers and the work was carried out on time with little disruption
The system is controlled by an app on my Mobile phone and I expect to recover our investment in 5 to 6 years at present Energy prices

11 mai 2023
Avis spontané
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Réponse de Eco Footprint Limited

Hi Les
Thank you for the great review.
It is great to see how "Green" you have gone and massively reduced your carbon footprint!!
If there is anything else we can help you with in the future please do not hesitate to contact us.
All the very best
The ECOfootprint Team

Noté 5 sur 5 étoiles

We have just purchased our solar panels…

We have just purchased our solar panels from Ecofootprint. After doing lots of research we settled with Ecofootprint as we received a very professional service from Mark and Gemma. From an initial home visit we felt no pressure at all, and Mark was very patient and answered all our questions. The fitters were very professional and informative and left everywhere clean and tidy. We would definitely recommend.

10 mai 2023
Avis spontané
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Réponse de Eco Footprint Limited

Hi Emma

Thank you for your kind words and fantastic review. I will pass on your comments to Gemma, Mark and the installation team.

You should see an immediate effect on your utility bills and be proud to know you are reducing your homes carbon footprint.

If there is anything else we can help you with in the future please don't hesitate to contact us.

Don't for as well our refer a friend scheme where if you tell a family member or friend about us and they have an installation we will give you a little something in way of a thank you.

All the very best

The ECOfootprint Team







Noté 5 sur 5 étoiles

We had a heat source pump fitted by…

We had a heat source pump fitted by Ecofootprint. Few hiccups initially but they sent the A team to install. Cannot praise the engineers more. The family team who were brilliant. It was a big and quite complex job which they completed to a high standard.
I was worried about the noise from a heat pump but it’s minimal. The birds were singing louder. The temperature of the water is good and immediately hot. Unlike the water from a condensing boiler. The house has never been warmer when heating is on but currently haven’t needed the radiators on much as moving into warmer weather. The winter will be the proof. The SMART meter indication is that system is much cheaper than gas. I am learning how to work out programming the system rather than controlling just by the thermostat. Will also use the available App.
I recommend Eco Footprint as a company to deal with. Friendly and professional at each step of the way. Be sure to get the A team to fit the system.

25 avril 2023
Avis spontané
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Réponse de Eco Footprint Limited

Hi Sheila

Thank you for your kind words and fantastic review. I will pass on your comments to Ian and his installation team.

You should see an immediate effect on your utility bills and be proud to know you are reducing your homes carbon footprint.

If there is anything else we can help you with in the future please don't hesitate to contact us.

Don't for as well our refer a friend scheme where if you tell a family member or friend about us and they have an installation we will give you a little something in way of a thank you.

All the very best

The ECOfootprint Team

Noté 5 sur 5 étoiles

Great job done all round…

Excellent account management and implementation. The sales person was really on the ball and quickly answered queries arising from competitive quotes. We were taken through the proposal and later printed off a copy to review more closely.
When the team came to install the system, it all went seamlessly. Scaffolding up on day 1 and panels fixed on day 2 followed by battery and inverter on the same day. So on Day 3 we are monitoring the system and watching the battery charge up. Really chuffed!

4 mai 2023
Avis spontané
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Réponse de Eco Footprint Limited

Hi Simon

Thank you for your kind words and fantastic review. I will pass on your comments to the team.

You should see an immediate effect on your utility bills and be proud to know you are reducing your homes carbon footprint.

If there is anything else we can help you with in the future please don't hesitate to contact us.

Don't for as well our refer a friend scheme where if you tell a family member or friend about us and they have an installation we will give you a little something in way of a thank you.

All the very best

The ECOfootprint Team

Noté 5 sur 5 étoiles

Simply a great experience from start to…

Simply a great experience from start to finish!

Firstly huge shout out to Charlie for his detailed explanation regarding the product details and his offering of support throughout the whole process. Legend of a guy!

The biggest amount of praise to Mark & Daniel who fitted the system today. Utterly reliable and trustworthy, I was able to leave them in the property unattended. Their work was clean and tidy and communication excellent throughout.

Last but by no means least, a thankyou to Gemma for also providing support from the beginning to the end, excellent after care as well as initial.

4 day process start to finish, not only are the panels super efficient they also look pretty sleek!

27 avril 2023
Avis spontané
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Réponse de Eco Footprint Limited

Hi Tia

Thank you for your kind words and fantastic review. I will pass on your comments to Charlie, Gemma and the installation team.

You should see an immediate effect on your utility bills and be proud to know you are reducing your homes carbon footprint.

If there is anything else we can help you with in the future please don't hesitate to contact us.

Don't for as well our refer a friend scheme where if you tell a family member or friend about us and they have an installation we will give you a little something in way of a thank you.

All the very best

The ECOfootprint Team

Noté 5 sur 5 étoiles

Really impressed, highly recommended

Highly recommended, excellent standard of work and service 😁😁😁😁 EcoFootprint are a company I would highly recommend to anyone. They are a great team of lovely people who can't do enough to help and their work is superb!
My parents have had solar panels fitted and were so impressed they then had a heat pump fitted! They were in an out in no time, even cleaned up before they left. The standard of work is the best we have ever seen and the after care and support was faultless!
I was so impressed that I now have solar panels from them.....and have recommended them to a friend as well.
We are very happy with the whole experience, from first meeting to the after service.
Highly recommended 😁

19 avril 2023
Avis spontané
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Réponse de Eco Footprint Limited

Hi Nicola

Thank you for the fantastic review and for recommending us to your friends! We will send you over your referral reward soon.
We are glad that you are happy with your solar panels and now the summer is on the way you'll see huge savings on your energy bills.
I will make sure your kind words are passed on to the engineers as well.
If there is anything else we can help you with please don't hesitate to contact us.
Kind regards
The ECOfootprint Team

Noté 2 sur 5 étoiles

Ecofootprint ikept us nformed and fitters and engineers were professional and happy bunch. What a experience but no after sales care rubbish …

Ecofootprint kept us informed in regards to the Scaffolding and Solar installation, fitters and engineers arrived early on the day and introduced themselves for identification and got on with the job straight away after inspection of our property for the fitting of equipments, The installation of Solar system went very well all the engineers were working throughout the day happy and chatting, They did a professional and tidy job explained and set up all the system after completing the work. Excellent professional work and experience. Thrilled
Unfortunately after 6 months I'm still having to chase up and rectify various faults and updates as completed work was never checked. After sales service and communication is rubbish. We have had lots of problems as our system have had faults which have been overlooked or ignored and not wanting to take responsibility. I have phoned ecofootprint requested many times so instead of taking action and getting things sorted and fixed they have passed on to manufacturers and now having to chase manufacturers instead of company I paid to supply and fitting which is not good. My system should have been checked after few days or weeks to make sure that it was working efficiently to ensure maximum benefit but nothing has happened and nothing was done by ecofootprint as I have been doing all the chasing. I believe our system has faults or not connected properly to maximise the benefits as 6 months after fittin.

18 avril 2023
Avis spontané
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Réponse de Eco Footprint Limited

Hi Moh
Thank you for your kind review, we are really happy to hear how impressed you are with your solar panel installation.
Thank you also for referring your friends, if they also go ahead with their installation we will send you over a little something to say thank you.
I will pass on your kind words to the installation team.
If there is anything we can help you with in the future please do not hesitate to contact us.
All the very best
The ECOfootprint Team

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