Ecoway Renewables  Avis 

Reece and colleague arrived on time and worked non stop to install my heating system.
They were professional and helpful answering all my questions. House left tidy when finished fully recommend.

Great company to use. Service was prompt & reliable. Office staff were thorough and explained the process throughout. Engineers who installed were knowledgeable, friendly. Always tidied up at the end of the day

The initial set up, customer service, and installation of our solar panels was spot on. I can’t fault it. However, we have had no end of issues since installation. Our battery alarm has been continuously going off, more so over the winter months as it is getting drained faster, which is to be expected.

For the last few days our battery stopped charging from the grid completely, leaving it stuck at zero percent. There was no customer service available over the Christmas period, and the alarm has been sounding non-stop for three days. We were initially told to wait another three days before we could contact the installers for help, which felt completely unacceptable given the circumstances. We had been assured there would always be 24-hour support, faults would be detected, and issues would be resolved in a timely manner. And at that point, that had not been the case.

Update:
After leaving this review, both Jake and Callum from the company contacted me directly. Jake was extremely professional, kind, and efficient on the phone and the issue was resolved very quickly once they became aware of the situation. Callum also took the time to explain the process and provide direct contacts moving forward. While the initial experience was very stressful and highlighted a gap in out-of-hours guidance for customers, I do appreciate the way the situation was handled once contact was established and everything is now sorted.

The initial call covered all of our questions and concerns. The guy who cam out to do the install plan worked with us, explaining what would and wouldn’t work.
The fitters came in to what was essentially a building site (we were mid move), still the ensured everything was protected, they were on time and very polite, when they left the place was tidy ( tidier than when they started ), electrician finished up and went through the controls. Following morning the office did their follow up call.
An absolute pleasure to deal with, I would highly recommend them.

We had a heat pump, 16 solar panels and 3 batteries installed. The whole process from start to finish was seamless. Starting with a high quality survey and ensuring the right equipment is being installed. I got three quotations and Taggas was the most competitive from a quality to cost perspective.

The Taggas team did an outstanding job with the installation. Despite it being quite a complicated installation. Josh’s workmanship is a work of Art very diligent and a lot of attention to detail. Nathan’s electrical work is very high quality and neat and tidy always making sure the set up is future proof.

The whole team were always positive and showed a lot of expertise where they hold each other to high standard and work together as a team.

Finally, Tim was very hands on and stepped in when needed to solve issues and discuss possible solutions.
I would highly recommend Taggas to anyone who is looking to invest into a full system.

Having done due diligence and had several quotations for the installation of a heat pump system in our 1970's bungalow in exposed rural Yorkshire we found Taggas one of the best companies we have had the pleasure to deal with in over 50 years of building and renovating our homes.
From the initial assessment visit to the final installation everything was handled very professionally.
Phil was very happy to discuss the technical details in his 52 page comprehensive report and answer any questions we had. Unlike many other companies who just provided a one line quotation and were reluctant to enter into any technical discussion.
Kelly kept us fully informed regarding timing etc of the installation, everything went like clockwork.
Rob and Fraser completed the removal of our combi LPG boiler,installation of the heat pump, tanks and replacing 11 radiators in 2 long days. In parallel Will did the electrical work so by the end of day 2 we were enjoying the benefits of the change. All three guys were friendly, cheerful, efficient and kept us fully informed at every stage of the installation.
Since installation at the end of October 2025 the system is performing in line with Phil's report.

Well where do you start to give a star rating when there are so many elements to the process ?
Overall very good
Taggas were great after the initial enquiry Quickly made an initial appointment to assess the property
Then you pay a £150 refundable deposit for a complex site survey expertly done by Richard
When you make the decision to go ahead Taggas apply for all the grant giving a stress free process
Then a start date is given with a 2-3 day window to carry out the work
This is where it went slightly awry - the electrician didn’t turn up till day 3 when delayed the process for another 2days
The installation it’s brutal The house is in total disarray I wish they had said it could take a week and I would have been more prepared to be without heating and hot water for 4 days
Despite this I must say the lads who carried out the work Josh,Cam, Kyle and Grant were brilliant They tried to be as tidy as they could in the circumstances and were quick to return to sort out a few teething problems. They are a credit to the Taggas company
A follow up survey is carried out by Kelly to make sure the client is completely satisfied
Yes the process of installation is brutal but the results are worth it My home is much more comfortable with this heating system just a steady temperate heat which is ideal for me
People should be aware that if they are going gas free that the energy provider may want to charge you to have the gas meter removed to stop any further standing charges - mine wanted £230 ! So I changed provider and they don't charge to do this so just be aware
I have no hesitation in recommending Taggas/Ecoway to carry out this work It’s worth it in the long run

Taggas have been really great from beginning to end. The survey, booking and office staff were fantastic in the paperwork and finance element. Rob and Fraser - the engineers were clean, accurate and worked around the running of a house! Since install, Tim has been supporting the remote set up and fine tuning of our new heat pump set up. Top class service.

From initial contact requesting quotation it was a brilliant experience. No pushy sales people (unlike some of the other heat pump installers), just plenty of insightful information on what to expect. Kelly, Callum and Tim helped get the initial order finalized and took time to design the heat pump system around my requirements aswell as the house demands. The installation itself was a very pleasant experience, Rob and Fraser were nothing short of amazing and over the week of having them in the house I was almost sad when it was time to say good bye. They were extremely committed and did a great job on my installation, pipe work was a a work of art in the air cupboard and had to work within a tight space.

Ecoway contacted me 2 weeks ago. They kept me on the phone answering a multitude of questions and persuaded me to agree to a solar panel survey for the following weekend.

Towards the end of the week they bombarded me with calls and text messages to try to deceive me into believing that the appointment was for Friday and not Saturday. I couldn't accommodate.

On the Saturday I received a very late call telling me that the surveyor couldn't attend, due to that old chestnut, a last minute family emergency.

They haven't bothered to make contact again to rearrange the survey.

Very professional from survey to design to installation. The installation team were punctual, friendly, hard working and took care with the installation and set-up. Would recommend Taggas/Ecoway to anyone looking for an MCS accredited air source heat pump installation.

Everyone was professional from the start with continued after care and plenty of advice throughout. The install was competitively priced and governed correctly by various groups.

Can’t recommend this company enough. Came out really quickly to repair our broken boiler which left us without hot water and heating. Had parts readily available enabling a quick repair. Engineer really friendly and efficient and reasonably priced.

Ross and Leon provided an absolutely first rate service when they came and installed our Air source heat pump.
They were extremely professional and fun at the same time.
It's obviously a slightly intrusive installation but it was a pleasure having them here, they put us right at ease.
They consulted us fully about everything, checking we were completely happy with the placement of radiators and pipework.
They explained everything to us fully making sure we were happy with how everything worked before they left.
The service provided by Taggas throughout the whole process was great, with full explanation of what was going to happen prior to the engineers arriving and then a followup call with Cat in the office to check that everything was completed to our satisfaction.
We cannot recommend highly enough.
Thankyou to all involved.

Taggas/Eco way renewables have been fantastic, from initial communication, first visit to install we have been really happy. Thank you to Tim for arranging everything and all his advice, and to the install team, Ross, Cam and Keegan for working so incredibly hard to get our heating in. I felt we were safe in everyone’s hands and everyone has been incredibly friendly, approachable and professional. You’ve been life savers getting the heating installed!

The service on installation and follow up was very good. We had an issue due to the scaffolding company, and the installation team supported us throughout with sorting this out. The original salesman went through the details well, but I felt could have been more open about other funding options rather than finance, and with how long it takes for solar to be set up with the grid. Overall we are very happy with our solar panels and the installation team.

The tradesmen were spot on, kept everything in good order, polite and very approachable with any questions we had.
The job was done in the time scale we was told by the company with minimum disruption to our home life.
We would happily recommend to our nearest and dearest. Thank you Taggas

The people at EcoWay were fantastic. Their customer service was genuinely brilliant, I was valued all the way through in to aftercare. I personally chose them because their track record was strong and they delivered on that. They also calculated the most efficient ASHP unit at 8kw, where other big branded names were trying to over sell me 10kw and 12kw at a higher price tag. Their lead engineer, Josh was so respectful and friendly too. They protected all my carpets and wore over shoes when entering, these little touches that separate professionals from those from trying to make a quick buck.

Superb knowledgeable and polite plumbers felt like
Part of the family from the start

Taggas went out of their way to fit us in at short notice .
Jack was extremely efficient, helpful and very knowledgeable about the product. He had a very pleasant mannerism and nothing was too much trouble. After the service, Jack was happy to chat and explain further about the product and answered all our questions.
He was also very complimentary of the team that fitted the system which I found virtuous and kind.