Egypt Escapes Avis 

not the sort of place we wanted to stay too far from anywhere and very basic

The booking process was a nightmare, numerous errors and a lot of work to contact and correct. Upon arrival in Luxor we were not met by a rep. they missed us and we had to get a local taxi ( interesting experience). we did get refunded for cost. Our guide, the boat and the excursions were good.

I phoned Egypt escapes for a quote, the lady I spoke to, Susan Wilson, was absolutely fantastic, she understood what I wanted as a single traveller, she had my quote ready in as little as 5 minutes, emailed it to me, I told her I had to think about the price and she told me that was fine, (no bullying to buy the holiday) I came back a few days later after sorting some things out and paid the deposit.

I recommend people book with Egypt escapes for their holidays to Egypt.

Very easy to talk to lve phoned them on more than one occasion to get confirmation / advice on various aspects of the trip now just waiting To go can't wait

We had a holiday that surpassed all of our expectations, something that has never happened to me before. there was only one real hiccup, a transfer not turning up but the transport company quickly put that right. there could have been better information on the Nile cruise itinerary which was not fully confirm until we arrived on the boat. I would thoroughly recommend the MS Royal Viking and Sun Travel who did the work on the ground in Egypt. We all had a fantastic time, well worth the money.

I dealt with Judy to book my Nile cruise. She has been absolutely fantastic with the booking process. She has gone above and beyond to get me the best deal. She even worked on her day off to help me achieve this. I am so grateful for this. I hope that she is appreciated as a member of the team. She is a real credit to the establishment and I hope that this gets recognised. She’s been polite, kind, knowledgable and honest. So far - it’s been a real pleasure dealing with Judy. I’m really looking forward to my Nile cruise!

Everything met our expectations. Your efforts following the cancellation of our retuen flight were particularly appreciated.

Reeha was extremely helpful and patient

ARRIVED IN CAIRO, THREE HOURS DELAYED INCLUDING 3/4 HOUR WAITING FOR BAGGAGE ON CONVEYOR BELT. THIS WAS UNFORSEEN BUT MY TRANSFER WAS NOWHERE TO BE FOUND. THIS WAS 12.30 AM.HAD TO TAKE A TAXI TO HOTEL ATA COST OF £30.00.ARRIVED AT HOTEL AT ABOUT 1.30AM. TRIED TO CONTACT SUN INTERNATIONAL BUT THERE WAS NO REPLY.
HAD A EXCURSION AT 9.00AM NEXT MORNING SO GOT UP EARLY TO CONTACT THEM.THIS WAS SUNDAY 12TH JANUARY. HOTEL MANAGER CONTACTED SUN INTERNATIONAL AND RECIEVED A TXT AFTER LOOKING INTO IT SAYING ONLY TRANSFER TO HURGHADA WAS ARRANGED FOR ME.I HAD A FLIGHT TO CATCH AT 1.30 MONDAY FROM CAIRO TO LUXOR AND SO BOOKED A TAXI FROM HOTEL TO CAIRO AIRPORT AT ANOTHER COST OF £26.00.ALL THESE TIMES WERE WHEN HEAD OFFICE LONDON WERE CLOSED SO HAD NO CHOICE.
WHEN AT CAIRO AIRPORT PHONED HELP DESK LONDON WHO ASSURED ME MY TRANSFERS FROM LUXOR TO MS VIKING. LUXOR TO HURGARDA AND HURGARDA HOTEL TO HURGARDA AIRPORT WERE CONFIRMED.THIS WAS CONFIRMED BY E-MAIL.
I FOUND THIS EXPERIENCE DISTRESSING AND MADE ME VERY ANXIOUS AS I POTENTIALLY COULD MISS MY CONNECTIONS JEPORDISING THE REST OF MY HOLIDAY AND ALSO OUT OF POCKET BY £46.00 POUNDS.
BEFORE HAND I PHONED THE HELPDESK ABOUT MY TRANSFERS AS I DID NOT HAVE TRANSFER VOUCHERS FOR SOME OF MY TRANSFERS BUT WAS ASSURED THIS WAS NORMAL AND WAS ASSURED NOT TO WORRY.
THE ACCOMODATION, MS VIKING AND HOTELS WERE SUPERB, PITY THIS WAS OVERSHADOWED BY THE WORRY OVER TRANSFERS.

Egypt Escapes contacted me to understand the circumstances of the failed transfers and improve their service.Following this, I was promptly refunded for out-of-pocket expenses incurred, and they apologised for any inconvenience. Rob was very understanding, and I would recommend Egypt Escapes. The transfers were out of their hands.
The rest of the holiday went smoothly and the guide was brilliant. A really great way to explore Egypt.
Thank you.

We had promised ourselves a Nile Cruise years ago, we finally were able to go in early January and we weren't disappointed. Sereh Peters from Egypt Escapes was professional, patient, knowledgeable and so helpful as it was the first holiday we'd booked in quite a few years. The Steigenburger Legacy and it's crew was lovely, and our fantastic Eygptologist/ guide Ahmed on the cruise was organised, friendly and knew anything and everything needed. Always clear, on time, making every excursion fascinating and exceeding our expectations. Transfers were no issue and organised. The second week at the Kaisol Romance in Hurghada was equally perfect. Relaxation is the aim and the ambience is perfect.. the staff in the hotel were terrific. Svetlana the hotel guest liason was helpful with any information needed. Clean, well run, the food was excellent. I wouldn't hesitate to recommend every aspect of this fabulous holiday. Julie & Dave Lewis

Absolutely the best and easiest holiday I have ever booked, Gary found exactly what I asked for, nothing more nothing less. Perfect interaction, not at all hurried and no pressure.

We have just booked a Nile Cruise followed by a beach stay and were very impressed with the help and organisation of Susan Wilson, who followed up on all our requests promptly, making the whole experience of booking a pleasure.

Avoid like the plague!! Didn't get what I booked and paid for. Tried to reason with them but excuse after excuse. Be very careful if you plan to use them? Overall POOR.

Reeha was absolutely amazing. Really helpful, definitely went the extra mile. Between my sister and I, we had so many questions. Reeha always found the answers, extremely quickly and kept in touch the whole time. The level of communication certainly made the difference as to whether I would use this company again
Because of the service we received from Reeha, we most definitely would.
Well done Broadway Travel for having such a personable and capable team member.

Adrian was very flexible and helpful - Thanks!

Adrian evens was very helpful and knowledgeable. he listened to what we were looking for and booked us our perfect holiday. we would highly recommend Adrian to anyone booking a Nile cruise.

Serah Peters was very patient while we researched a holiday tailored to my needs and requirements. It did not bother her that we spent a significant amount of time on this; she was willing and accommodating until we finally sorted everything out. Thank you for helping me plan this trip! I’m now looking forward to my journey on the Nile and will report back upon my return!

Talking to Adrian on live chat was so easy he made time to talk us through everything and sorted everything out for us he never rushed and was very understanding and so polite would definitely go through him again!!!

I had been researching several companies to try and get a Nile Cruise and beach stay holiday. This company was indeed the best. Adrian Evan’s handled my booking. He was very patient and determined to meet all my needs whilst ensuring a very affordable price. Calls were returned at agreed times and at no time did I feel ‘under pressure’.
I am a solo 75 year old female and I am feeling very confident that all the various suppliers will give me a stream less experience. Thank you Adrian. Happy New Year.

Sarah was most helpful, knowledgeable kind and considerate. We convey many thanks to her.