Ejobber Avis 

252
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Was looking for a U.2 SSD for a while but waiting for the price to fall to a certain point, and that happened on the eJobber site for the WD SN630 2.0 TB SSD. Always a bit wary when using new websites... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered a graphics card from here end of last week. It was a nvidea rtx 2070 super and was the cheapest I could find online by about £100. I was a little worried after looking at some of the neg... Voir plus

Noté 4 sur 5 étoiles

I was a bit dubious about ordering from these guys as I hadn't heard of them. However, with the security offered by credit card ordering I went ahead and all was well. The item came from Germany so... Voir plus

Noté 3 sur 5 étoiles

Ordered a gaming laptop- which was lost by parcelforce Had to keep phoning and mailing to get a tracking number Afternoon so many calls and e mails and online chat - I am yet to receive a refund... Voir plus

À propos de l'entreprise

  1. Magasin d'informatique
  2. Service de stockage et de disques durs
  3. Magasin d'imprimantes et de scanners

Écrit par l'entreprise

Ejobber Limited is a value-added reseller and IT services provider headquartered in London, providing a full spectrum of IT solutions and supply chain logistics to SMEs and resellers in the UK since 2018. We design and deliver both customer-built and turnkey IT solutions and services for businesses, big and small. The Ejobber Family: Our employees define us. We believe that our success is tied to the well being of the people who work for us. That is why, as a company we strive to provide a challenging and nourishing work environment for our employees. Turnkey IT Solutions: Our turnkey IT solutions are designed to save you time and money. They can be implemented into your existing business process with negligible disruption. They are Ideal for businesses that desire speed and agility. Buy our turn-key solutions to quickly achieve your goals.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

252 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,0

Tous les avis

(252)

0 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Poor service & lack of knowledge on laws

I bought a docking station through this company, and even though it was very expensive, the USB cable started to fall apart after just over a year. Dell refused to help, pushing me back to eJobber, who have refused to do anything to anything to help other than send me links for random products on Amazon. Even though I have rights under the Consumer Rights Act 2015 (which they denied) I just can't be bothered to deal with them anymore.

12 octobre 2021
Avis spontané
Logo de Ejobber

Réponse de Ejobber

Apologies for the inconvenience but since the warranty had lapsed so Dell had to refuse to repair your docking station.
Ejobber is a reseller of IT hardware, we offer an easy and systematic RMA process, but cannot repair a damaged item.
Even we would've had to refer it to Dell if the warranty was still valid. Hope this clarifies the situation. You take care Sir!

Noté 1 sur 5 étoiles

False Promises and Blatant Lies.

Ejobber and their Head Customer Service Representative whom i struggled to understand, (I am not allowed apparently to name full names even though these are the very people who my issue is with) " Regardless, This company are by far the worst company i have ever had the misfortune to deal with when a product you purchase from them fails under warranty. After 4 months of FALSE PROMISES and quite frankly BLATENT LIES that they are dealing with my Asus Motherboard Failure, Ejobber have ignored time and again my attempts at having this matter resolved. Even after sending the failed motherboard back to Asustek for Ejobber via a company called Terra PC who deal with Ejobber Returns . The owner of THAT company who has to remain nameless through trustpilot policy .He tries to blame me for bending the CPU Pins on the Motherboard. He even had the audacity to say customers do this all the time and that this negates the warranty. Asustek failed to repair the motherboard so therefore under warranty policy i am entitled to a replacement board or a refund from the company from who i purchased the motherboard ie "Ejobber" . This Ejobber it would seem are refusing to do and are ignoring my E-mails and Phone calls. No doubt Ejobber will blame Asus. All i can do is warn future potential customers of Ejobber. Please Heed My Warning. AVOID THIS COMPANY .

21 septembre 2021
Avis spontané
Logo de Ejobber

Réponse de Ejobber

John, hope you're well. The motherboard was received by you as brand new and in good health. However when it was sent back to ASUS after 6 months or so, it had multiple damaged pins. This unfortunately is not something ASUS covers under their warranty. We then tried our best to get the motherboard repaired (at our personal expense) but still it couldn't be repaired due to the extensive damage. You also received the service letter from the distributor and ASUS that the item was damaged beyond repair and is not claimable under warranty.

We do appreciate you reaching out to us and wish you all the best.

Noté 5 sur 5 étoiles

Brilliant customer service : )

EJobber were friendly and very helpful and placing an order with them was easy to do. After payment the order was despatched quickly and the item was delivered without any problems. Would definitely return if EJobber can help again in the future. Thank you.

17 septembre 2021
Avis spontané
Noté 1 sur 5 étoiles

Wrong Invoice, Lack of Support or Care.

Sent a different item than that was purchased (I agreed) but they did not change my invoice nor did they refund the difference, also they have not helped at all with a warranty issue, it's has now been over 10 months, £167 I paid for a keyboard, I highly recommend people to avoid and shop at a proper retailer.

Update as I didn't see your reply, no refund was issues, and no the invoice was not updated, the manufacture website stated "Warranty is completed via the Official Vendor you purchased from on this list here" which you are not on the list, so £167 keyboard utterly wasted, I should have taken you to court, and still may look into this, as this is unacceptable.

18 juillet 2021
Avis spontané
Logo de Ejobber

Réponse de Ejobber

We have reviewed your case and we confirm that the invoice was rectified instantly and the refund was provided ASAP from our side. Please check with your bank for confirmation and let us know if there was an issue there.
Please note all the items are sold with the manufacturer's defined warranty terms and are dealt by the manufacturer directly, beyond the standard after sales cooling off period we offer. In your case one of the buttons was not working and we redirected you to the manufacturer but before you could inform the manufacturer the button started working again - thus resolving the issue. We appreciate you reaching out to us and wish you all the best.

Noté 5 sur 5 étoiles

Great service

Great service! I got my order in the morning next day, earlier than expected. I had some issues with payment, but support sorted everything in no time with excellent communication!

Will keep this store in mind for future purchases!

21 mai 2021
Avis spontané
Noté 5 sur 5 étoiles

Really pleased with the overall…

Really pleased with the overall service. Good price, efficient website chat system & prompt delivery. My unit came from the EU, so I had an EU plug, luckily standard stuff we have loads of Uk ones here to use instead.

19 mai 2021
Avis spontané
Noté 5 sur 5 étoiles

Prompt, friendly service

Ordered on a weekend, received product without any hassle by Tuesday, earlier than promised. Roberto kept me posted on progress throughout in a helpful, polite way. Thanks!

21 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Excellent Product and Low price gauranteed

Got the best deal on brand new Logitech MX Master 3 mouse. Received in mint condition. Packaging was perfect. This is my first purchase on Ejobber and I am a happy customer. It has a great customer service that answered promptly for my queries related to Order and shipping.

15 avril 2021
Avis spontané
Noté 5 sur 5 étoiles

Everything turned out perfectly

I was concerned that at the price quoted the purchase would be a potential scam. Everything turned out perfectly. Hardly worth mentioning but the UK power cable arrived a day after the Monitor

12 avril 2021
Avis spontané
Noté 3 sur 5 étoiles

Decided to buy a wifi router from…

Decided to buy a wifi router from Ejobber after reading reviews. The price was quite attractive. The delivery should have taken within 2-4 days which was okay for me for that time. But on the 4th day received an email saying they don't have this item in stock. Not happy, as they could have informed me straight away or take this item from the list to avoid misleading the clients. But refund took days only which is good.

26 novembre 2020
Avis spontané
Noté 5 sur 5 étoiles

Ejobber - setting a high bar!

Ejobber went above and beyond of what was expected from them! Not only best deal in town for my shiny new gaming monitor but they also managed to troubleshoot my problem in best manner possible! If you get Tim in customer support you will not be disappointed! I recommend eJobber

22 octobre 2020
Avis spontané
Noté 4 sur 5 étoiles

overall positive

overall positive

this shop will take awhile to sort out any issues you might have, but will have them sorted out if any do happen, which is the main thing, i did find my self contacting them more than them contacted me, you can get hold of them by a chat room and a phone line so the support is always there if you do need to talk to them.

11 septembre 2020
Avis spontané
Noté 1 sur 5 étoiles

Poor service

Wrong description, incorrect item, zero customer support ... completely ignored. Promises that someone would be in touch came to nothing. Forget about returns ... they just ignore you if you have a problem.

3 septembre 2020
Avis spontané
Noté 1 sur 5 étoiles

I placed Motherboard worth £184 and…

I placed Motherboard (ORDER EJOUK189161) worth £184 and arrived not working and refused to refund. I opened case with paypal and still waiting decision. Really forget returns ... they just ignore you if you have a problem. don't trust them. finally after dispute with paypal I lost my money (£184). Ejobber sent broken item and I lost money . I lost my case with paypal because the Ejobber hold my item that send to check till this case closed .

27 août 2020
Avis spontané
Logo de Ejobber

Réponse de Ejobber

We never refuse the return, in fact we collected the faulty item but it appeared that you have broken it and forcing us to get it returned.

Noté 2 sur 5 étoiles

Abandon all hope, ye who enter here.

Cons
-Part I ordered for Thursday was delivered the following Monday
-No communication from eJobber without me asking for it
-The first employee I asked told me it would arrive thursday, which was completely false
-When I tried to cancel my late order I was told I couldn't and would have to wait for it to be delivered and return it before they could give me my money back
-I was told I would get a discount on the eJobber website to make up for this, however my account was never credited with any kind of discount that I can see
-The delivery was sent to a 'local' newsagents which, due to covid, was closed the 3 days in a row I tried to collect it
-UPS later reported this package as missing and told me that I would have to take it up with ejobber as they hired UPS not me
-When I finally recieved the package and returned it I received no confirmation of delivery from the eJobber support, despite me asking for confirmation prior to sending it. Royal Mail tracking reported it was delivered on Saturday
-I asked if they had received it the following Wednesday, I got no reply
-I asked again the following Saturday and only got a reply the following Monday, my refund finally reached me on Tuesday

Pros
-The customer support person I emailed was mostly very helpful

26 août 2020
Avis spontané

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