Electrical Discount UK Avis 

Ordered in September a new tumble dryer and after one botched delivery when they didn't have my whole address, it was soon rectified and it was delivered as expected. Two months down the line I have an issue as it's stopped working and so far I can't get hold of anyone on the phone...i'm hoping they'll reach out to me following this review

Despite missing the original delivery date (hence the 4 stars) the customer service and rescheduled delivery was faultless. I would use this company again.

Ordering was easy and I arranged for a delivery at an address but then found that I couldn’t be there to take it in and had to change the delivery address. Graham was very helpful in making this happen. I wouldn’t hesitate to use him again in the future.

Simple to order, good prices, pretty fast delivery, arrived when it said it would although I didn’t get a call the day before about delivery times had to phone the shop on Saturday and was given the drivers number to find out our time slot. Other than that everything was great and we love the fridge freezer!

very happy with my experience buying from Electrical Discount. Excellent customer service. quick to respond and super friendly.

Great service would definitely use again

Excellent service from order to delivery

I have been trying to contact this company regarding an order I have made. I attempted to contact them via the phone number they supplied and was on hold for over an hour, so I decided to try and log into my account instead, which didn't work several times. Instead I then tried to reset my password, which seemed to work, but when I attempted to log in it shows the message "incorrect captcha" despite there being no captcha shown on the website anywhere, at all.

I am now nervous I have been scammed. I haven't received any update via email since the initial purchase 6 days ago. The delivery slot says 3-10 days, but I at least expected some kind of update to advise when the date had been set and after 6 days into the delivery slot a date should definitely have been set by now.

Edited for up from one to two stars as I managed to log in after waiting for a few hours as it removed the need for captcha, but I tried with several different web browsers before this and still couldn't see the captcha when it was requesting and "the over an hour on hold" part was still a major red flag.

Edit: increased to three stars after receiving confirmation text for delivery date

Brilliant service from Electrical Discount UK. Fast efficient service, pleasant, and customer friendly. I would defiantly use them again. I love my Montpellier fridge freezer, bright cherry red, it looks lovely.

I wanted to say “Thank you”
Firstly my telephone conversation with Caroline, very helpful & good product knowledge, plus being able to place my order by phone was excellent!
Delivery by Eric, was fantastic too. a lovely friendly man, who made sure by asking us where exactly the item was to be placed. Also the gentleman man I spoke to on the phone, I think it was Simon, again very helpful!
I will definitely use you again and have no hesitation in referring your company.
Thank you again for an excellent service!

I ordered my new oven last thing on a Friday evening, Monday evening there was a knock at the door and there it was, great price & quick delivery, very happy

From my first point of contact to EDUK to delivery, service has been fantastic. My issue was resolved straight away (we had issue with manufacturer, not retailer) EDUK we’re great in rectifying straight away, Simon in customer care and Mike the director- fantastic Thankyou!

Couldn’t fault them, and very good on price!

Fantastic customer service and prompt delivery. Would use again!

What a great company with great prices, delivered quickly no cost !! Had a slight issue with the item, sorted right away no fuss ! HIGHLY RECOMMEND 👍❣️

AVOID THIS COMPANY LIKE THE PLAGUE!!!
Customer service doesn't exist once they have your money! Save yourselves worry, time (months) and money. This company also trades under different names!

I'll start this review by saying that I received the goods I ordered quickly and in perfect condition; the delivery driver was exceptional and deserves to be rewarded by his company for providing a service beyond expectations.

Areas that this company need to review and improve upon are:

Ordering: I had to pay by Paypal as the first attempt using credit card failed. The initial credit card payment was authorised properly but was not taken. Of course this puts you (the customer) in a state of worry authorising a payment of over £2000 twice. I contacted their customer service, who answered promptly, and advised they were experiencing technical problems. They told me the credit card payment would not go through, and I should use Paypal.

Customer service was good, but I shouldn't have needed them.

Communication was poor: the only communication I received was a single email confirmation of the order. Compare this with another order, from a different supplier, made the same week: here we received 5 updates before during and after delivery.

The web site says we will be contacted "within 24 hours"... of what? Delivery? Order? Who knows? ... The only contact we received, after placing the order, was a phone call from the delivery driver. He was outside our house unable to get an answer. At the time we were 50 miles away! We had received no notification that the delivery was going to take place that day.

Fortunately the driver was staying locally that night and he delivered the item at 05:50am the following morning. Not an issue for me. The performance of this guy was stunning! It wasn't his fault that his company had messed up on the communication and he ran the extra mile to make the delivery. So a big thanks to him!

As of today their website says my order is "in Process" (the same as the day I ordered it) -- Its now 10 days post delivery so the website is wrong and, throughout was uninformative.

Fantastic customer service. I spent 3-4 months trying to come to terms with a microwave that I didn't like. We messaged Electrical Discount UK about the problems we were having with it, and they collected it for free and gave us a full refund even though we'd used it all that time. These were design flaws, not faults so we were amazed that they were so generous.

avoid avoid avoid takes your money then informs you they won't deliver, fortunately I purchased through PayPal take your money to a company that care

I see another person had the same issue I had with a bug on the website affecting payment. However, I too gave them a quick call and the issue was resolved pretty quickly using paypal method instead. Delivery was quick and helpful. They lose that star for the website bug but as I say, great customer service.