ELINA PILATES Avis 

I purchased the Pilates Reformer Domo with Box from Elina Pilates in May 2025, and my experience has been extremely disappointing.

Despite full prepayment, the delivery was delayed by 1.5 months. During shipping, I received feedback from the freight company that the product was poorly packaged and thus damaged. This made me nervous, so I contacted customer support. However, the support was not helpful – fortunately, it turned out later that the box was intact, and I could not find any damage to the product.

Product defect: After only 5 uses, a significant issue occurred: the carriage squeaked with every movement in an extremely annoying tone, making it impossible to train. After all, the device is supposed to help with both physical exertion and mental relaxation.

Then the drama began: Customer support was completely unhelpful and repeatedly suggested I repair the product myself – which is completely unacceptable for a brand-new item. Instead of providing a real solution, I received, for example, a screenshot of my own video (which I submitted as "proof" of the squeaking) that circled the problem area – exactly the spot I had already identified as the source of the issue (top right roller) and described in my email. In three additional attempts to contact support, I was repeatedly advised to "bend the rollers" or "bend the compartment." After just 5 uses of the product, I am being told to bend parts? This was unacceptable, and I insisted on receiving new rollers or an exchange for a fully functional device. Unfortunately, these messages went unanswered for weeks, leading me to write this review.

Overall, I deeply regret my purchase from Elina Pilates. The poor customer service and defective product have made this one of the worst online purchases I have ever had. And as a woman in my mid-20s, I've had many online shopping experiences.

I strongly advise against purchasing from this company unless you're prepared to deal with long wait times, damaged products, and unsatisfactory support.
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Ich habe den Pilates Reformer Domo mit Box bei Elina Pilates im Mai 2025 gekauft und meine Erfahrung war äußerst enttäuschend.

Trotz vollständiger Vorauszahlung erfolgte die Lieferung mit einer Verspätung von 1,5 Monaten. Bereits beim Versand erhielt ich die Rückmeldung von der Spedition, dass die Ware schlecht verpackt und somit beschädigt wurde. Dies verunsicherte mich, weswegen ich Kontakt zum Support aufnahm. Dieser war jedoch wenig hilfreich – glücklicherweise stellte sich später heraus, dass der Karton unversehrt war und ich keine Schäden am Gerät feststellen konnte.

Produktdefekt: Nach nur 5 Einsätzen trat jedoch ein erhebliches Problem auf: Der Wagen quietschte bei jeder Bewegung in einem extrem nervigen Ton, der ein Training unmöglich machte. Schließlich soll das Gerät ja auch für mentale Entspannung sorgen, nicht nur für körperliche Anstrengung.

Dann begann das Drama: Der Support war absolut unhilfreich und empfahl mir wiederholt, das Gerät selbst zu reparieren – was für ein neuwertiges Produkt völlig inakzeptabel ist. Statt einer wirklichen Lösung bekam ich z. B. einen Screenshot meines eigenen Videos (das ich als "Beweis" für das Quietschen eingereicht hatte), der die Problemstelle einrahmte – genau die, die ich bereits als Fehlerquelle identifiziert hatte (Rolle oben rechts) und in meiner Mail auch darlegte. In weiteren drei Versuchen, mit dem Support in Kontakt zu treten, gab es immer wieder nur Hinweise, dass ich die Rollen „verbiegen“ oder das Fach „aufbiegen“ solle. Nach nur 5 Nutzungen eines Produkts wird mir also geraten, die Teile zu verbiegen? Das war nicht akzeptabel, und ich bestand auf der Zusendung neuer Rollen oder einem Umtausch des Geräts. Leider wurden diese Nachrichten über Wochen hinweg nicht bearbeitet, was mich nun zu dieser Bewertung veranlasst.

Insgesamt bereue ich den Kauf bei Elina Pilates sehr. Der schlechte Kundenservice und das defekte Produkt haben diese Erfahrung zu einer der schlechtesten Online-Käufe gemacht, die ich je hatte. Und als Mitte-20-Jährige habe ich schon viele Online-Käufe hinter mir.

Ich kann nur davon abraten, bei diesem Unternehmen zu kaufen, es sei denn, man ist bereit, mit langen Wartezeiten, beschädigten Produkten und unbefriedigendem Support zurechtzukommen.

Anyone that can try this reformer prior to purchasing, would choose something else. I don’t believe the positive reviews.

I have had my Elina reformer since COVID and I use it a couple times a week, but I would never buy it again.

The springs are not well attached under the carriage. So even if you load up your springs, the carriage still wiggles and moves under you. It feels sloppy and is loud. There are some things i just don’t do because you can’t get the carriage to be stationary.

The springs don’t sit tight under the carriage and are not securely fastened. You have to be very careful in how you change your springs or they detach from under the carriage.

In addition, the springs aren’t the right tension. They are too springy. I load up extra springs, but it is not the same.

It never feels like you get the settings right. I am 5’5” and I can’t ever seem to get the settings right to do things like arm circles without hitting the stopper. My knees are either too close or too far away. Really need my husband and kids to use the reformer, but the reformer doesn’t seem to accommodate people 5’9” and above. I have reached out to the company to help with knowing where to put the settings based on height. Their response was “Jennifer, I already told you several times (this was not true), that the stopper can be placed at everyplace according to the comfort of your customer, depending if he has any illness, depending in the exercise you want to practice… We sell the machines, but we are not pilates teachers.” That says a lot about the quality of their product……and they should know where to put the settings based on height.

Do you honestly believe someone is stocking their studio with these reformers or writing a 5 star review? That is laughable. There was no way to try the reformer before purchasing. I got suckered in by the price and the glowing reviews. I wish I would have bought a better reformer with fewer upgrades.

I ordered a reformer on May 15, 2025 and then had to transfer the full purchase amount first, only then did I receive an invoice in my customer account...that should have made me pay attention.
After many emails, I was offered a different model in June, which I declined. The process was then to be restarted, even though I had already paid and was on the waiting list. Then I heard nothing more...mails were no longer answered....my account was frozen....
I will send another mail as a request.

After this entry, the export manager contacted me immediately and explained the delay. The shipment was then ordered and the reformer was delivered within a week, as ordered.
The reformer itself is pre-assembled; only a few attachments need to be fitted; the appropriate tools are supplied.
The workmanship, accessories and function are very good...you can start exercising.
All in all, a clear recommendation can be given here.

Muy agradecida realmente

He probado casi todo el material que tienen y he de decir que no hay ninguna otra marca igual. Tanto los productos como el trato que tienen con cualquier duda que tengas es de 10, en todo momento atentos y cercanos. Les volvería a elegir sin duda la verdad.

En nuestro estudio hemos comprado 7 máquinas Reformer con torre y diferentes materiales y ¡Estamos encantados con las máquinas de pilates de la marca Elina! La calidad es excelente, se nota que están hechas con materiales de primera y pensadas para un uso profesional. Además, el servicio post venta ha sido impecable: muy atentos, rápidos y absolutamente profesionales. Sin duda, una inversión totalmente recomendable. ¡Gracias por todo!

I’ve been using Elina Pilates equipment in my studio for over three years now, and I couldn’t be happier. All the machines — from the Reformers to the Chairs and Cadillac — are still in perfect condition. Nothing has broken, the upholstery and straps look like new, and everything feels just as smooth and sturdy as on day one.

The build quality is truly impressive, both in terms of function and aesthetics. My clients always compliment the look and feel of the studio, and that’s in large part thanks to the elegant, professional design of the equipment.

If you’re looking for reliable, beautifully crafted Pilates apparatus, I highly recommend Elina Pilates. Beautiful and well-maintained everything, even after constant daily use.

Máquinas de pilates robustas y funcionales, productos muy duraderos.
Trato al cliente profesional y atento.

La facilidad para adquirir los productos fue excepcional. El cliente busca comodidad y Elina Pilates me la dio en la primera visita.

I was sceptic at first because of the price. I was used to BB and Align reformers which are high class priced. In the end I decided to go for Elina because their designs are so much prettier and they have more colour options and the same equipment as other expensive brands. And I‘m amazed, my reformer and tower are working amazing and when I go to my studio which has BB I miss my Elina reformer because it works so much smoother and better!
Delivery time is longer but understandable since they‘re a smaller company and built it custom for your needs.
Customer service could definitely improve but hey, that‘s spanish culture haha, and I always got the help I needed!
Definitely will always go again for Elina- affordable and amazingly produced reformers/products!

Wir sind stolz auf die Zusammenarbeit mit Elina Pilates und schätzen die hohe Qualität und Verlässlichkeit sehr.
Es ist uns eine Freude, die Marke als offizieller Distributor in Österreich vertreten zu dürfen – mit Produkten, hinter denen wir zu 100 % stehen können.

Una experiencia excelente de principio a fin.
Mi experiencia con Elina Pilates ha sido absolutamente fabulosa. La calidad del maquinario es excepcional: resistente, cómodo, funcional y con un diseño precioso que realza cualquier espacio. La atención al cliente fue impecable, la persona que me atendió fue amable, resolutiva y muy profesional. Además, el envío fue rápido y llegó en perfectas condiciones.
Estoy tan satisfecha que ya estoy valorando montar mi propio centro de Pilates, y sin duda, lo equiparía completamente con sus productos. La variedad que ofrecen y el cuidado en cada detalle hacen de Elina Pilates una marca en la que confiar. Totalmente recomendable.

Do not purchase from here.

I purchased a reformer on February 19, which was backordered for 2.5 months at the time. On April 14, I emailed for an update to make sure they are on track for the shipment around end of April and I got no reply despite the many attempts to get an update on my order for AN ENTIRE MONTH. From April 14 to May 12, no one would reply to my dozens of emails and calls, besides on instagram where they claimed each time that they will notify their customer service team, which did absolutely nothing. Only after dozens of attempts to contact Elina, filing a dispute with my bank and leaving a negative trust pilot review (which I told them I would be doing because at this point, I felt I was being scammed since they collected my payment on February 20), they emailed me the day after it was published, that my order was ready to ship - despite the entire month of radio silence. What a coincidence..

I was refunded at the end of the day after a month of no replies and for that alone, I would recommend to purchase elsewhere where the company won't ghost you once they've taken your payment. Curious if I ever would've received a refund if I didn't go to the hassle of all of this.

Bourght a DOMO home reformer. There was an item not in stock and they contacted me regarding shipping; if I wanted all item delivered together or just the back ordered item delivered in a second delivery. I chose 2 deliveries free off charge, and both came with no remarks. Customer service kept me informed all the way and the reformer runs very smooth. I can highly recommend Elina Pilates.

Lamentable el servicio técnico y las garantías que te ofrecen una vez te entregan las máquinas.
Después de enviar varios vídeos con las incidencias que tenemos nos dicen que no les vale, incluso les hemos dicho que nos hacemos nosotros cargo de los costes para el envío de un técnico y tampoco..
Lamentable que después de comprar una cantidad importante de máquinas no te ayuden a solucionar el problema.

Contamos con 5 reformer elite en el estudio y un Cadillac elite reformer, todo en color moca.
Desde que llegó todo el material, y vimos nuestro estudio montado al completo, nos encantó el resultado! Tras varios meses y varios grupos de entrenamiento diarios en el centro, estamos muy satisfechos con la calidad de los productos. Seguiremos confiando en Elina Pilates

At Village Life Pilates, we are absolutely obsessed with our Elina Pilates reformers! These machines are truly cutting edge—our clients can’t stop raving about them. The pads strike the perfect balance between firm and cushy, making every session incredibly comfortable while still providing the necessary support for precise movement. Even the footwear has unparalleled grip, ensuring maximum stability during workouts.

The pulley system is exceptionally smooth, allowing for seamless transitions and fluid movement. These reformers are a game changer—they transform bodies faster than anything I've ever experienced. Whether you're a beginner or a seasoned practitioner, they elevate the Pilates experience to an entirely new level.

Beyond the reformers themselves, working with the fabulous Elina team in Spain has been an absolute joy! Every interaction has been met with kindness, efficiency, and professionalism. The team is sweet, accommodating, and always cheerful, making the entire process effortless from start to finish. The delivery system is a breeze, and best of all—these reformers are the easiest machines to set up. You don’t need to hire anyone for assembly—it takes mere moments!

We cannot wait to add Elina chairs to our studio soon! If you’re considering investing in top-tier Pilates equipment, Elina Pilates is unmatched in quality, service, and innovation. Highly recommend!

Elina Pilates have one of the best price-quality ratio of pilates machines on the market. I have been buying machines from them for 8 years, and they have been growing and always wanting to improve their products and customer support. Congratulations on your work and may you continue to improve and provide this support.

I have been using their towers for over 5 y and I love them! They are strong and well made and sleek and look great! We have just ordered reformers and Cadillac the order was delivered quite fast customer service was responsive. Time will tell of the quality of their reformers as I have always used BB before!

I had high expectations for Elina Pilates, especially after the consulting phase, where they promised a 10-14 day delivery time. Unfortunately, I’ve been waiting for almost three months without any proactive updates. I reached out multiple times via WhatsApp, but received no response. When I did get a reply, I was given an incorrect shipping date, only to hear nothing again after that. After weeks I got the information that the order will be shipped Mid of February but again no information about my order status. This lack of communication and professionalism has been very disappointing. Unfortunately, I cannot recommend Elina Pilates based on my experience.