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ELLIKER believes in connecting with nature and understanding it. We creatively observe and explore positive ways to engage with the outdoors. Our products are lightweight, functional and environmentally friendly allowing you to share these experiences.
ELLIKER Unit A, Oaktree Business Park, Limewood Court, LS14 1NF , Leeds, Royaume-Uni
3,9
5 avis
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Incredible customer service. I had an issue and they resolved it quickly and transparently. They went above and beyond and I can definitely say it’s the best customer service I’ve ever experienced!
Great quality gear, fast shipping and hassle-free service.
Not waterproof. Looks nice, has nicely designed pockets and is light but after half an hour in the rain my laptop case was wet through, my paper notebook was sodden and the clothes inside the main compartment also had water on them. I had to make a work presentation with water stained trousers on! If you're a fair weather walker/ cyclist then go ahead as they are nice to look at but otherwise avoid!
Réponse de ELLIKER
Hi Ms Butterfly
Thanks for the kind words regarding the bag design.
We are very sorry the bag let you down in the rain. Our core fabric that we make the bags out of is 100% recycled polyester with a water-resistant, PFC/PFAS-free PU coating however the seams where the material meets can let in water in heavier downpours, which is what we think may have occurred here and led to your trousers incident.
We would recommend a rain cover for the bag for anyone who plans on taking them out in heavy downpours.
I have forwarded your feedback to design team, who have been looking into making improvements in these areas. Be assured any bags that are advertised as fully waterproof on our website will be.
Best, Team ELLIKER
I don’t currently own an Elliker product, as they don’t offer a bag that quite meets my specific needs. However, their customer service was excellent.
I reached out to ask if they had anything suitable, and they went above and beyond—sharing a series of photos in which they'd mirrored my needs, showing how their bags compared to what I was looking for. Importantly, at no point did they try to push or sell me something that wasn’t a perfect fit.
While I can’t comment on the products themselves, I can confidently say their customer service is first-rate. In my case, they were honest, helpful, and ultimately saved me from investing in something that wouldn’t have been quite right.
Réponse de ELLIKER
Hi Dwayne,
Thank you so much for your review and for your kind feedback, we really appreciate it.
We're sorry you couldn't find the perfect bag! But your feedback has been noted and maybe in the future we'll have the perfect bag for you.
Best, Team ELLIKER
I had a problem with one of my bags because of some quality issues. But the customer service team helped me out swiftly and processed a refund without even asking for the bag back! I really like their bags and designs, but now I also really like their customer service!
Thanks Elliker
Réponse de ELLIKER
Hi there, thank you so much for taking the time to leave us a review. We really appreciate it.
We're so glad to hear you had a great experience with our customer service team who solved the issue for you.
Best, Team ELLIKER
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