Ember & Kate Avis 

37
TrustScore 2.5 sur 5

2,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

As so many have said, don’t buy from this company. Clothing is nothing like pictures, you must send to China any returns at an exorbitant amount of $$ well exceeding purchase price likely. So many o... Voir plus

Noté 5 sur 5 étoiles

Although the only communication with Ember & Kate is through email...which made me concern at first. But then, Kate came through with flying colors and resolved my issue in lightning speed! Ember &... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I wish I had seen these reviews before making a purchase. Got duped by a pinterest ad for a pair of shoes that were on "sale" for their "anniversary week" and "almost sold out" but the site has been... Voir plus

Noté 1 sur 5 étoiles

If I could give 0 stars I would. Shame on me for not doing more research on this SCAM company. Dress looked nothing like online pictures and was ill fitting and cheaply made. Tried to return only to r... Voir plus

À propos de l'entreprise


Coordonnées de contact

2,3

Bas

TrustScore 2.5 sur 5

37 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 8 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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2,3

Tous les avis

(37)

36 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

I wish I had seen these reviews before…

I wish I had seen these reviews before making a purchase. Got duped by a pinterest ad for a pair of shoes that were on "sale" for their "anniversary week" and "almost sold out" but the site has been claiming this for over a month. After waiting almost a month for the shoes to arrive (even though the site also claims "fast" shipping) they did not look nearly as nice as the pics on the site. After emailing about returning the shoes, I was informed I would be responsible for shipping to their warehouse in China (the cost of which is 1/2 the price of the shoes) and I would only get refunded once they are recieved. Nowhere on the site does it state return shipping is international. Please save yourself a headache and $$$!

9 août 2026
Avis spontané
Noté 1 sur 5 étoiles

This Company is deceptive in their…

This Company is deceptive in their marketing. This is a Chinese company. They have 2 ladies on their site as if they are the owners. Their clothing is nothing like the pictures. Stay away, don't waste your money. Its garbage clothing from china. I fell for it for not doing my research. Absolutely deceiving.

8 août 2026
Avis spontané
Noté 1 sur 5 étoiles

Don’t buy it!!!!!!

As so many have said, don’t buy from this company. Clothing is nothing like pictures, you must send to China any returns at an exorbitant amount of $$ well exceeding purchase price likely. So many other companies ARE return friendly at budget pricing clothing, this is not one of them. Negative zero stars!!!!

2 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Let my experience serve as a…

Let my experience serve as a WARNING!!!! DO NOT ORDER FROM THIS COMPANY! It is a total rip off, not based in the U.S. I was sent a very cheap printed copy of an embroidered top (so it was intentionally supposed to look similar) When I complained, they offered 15% refund and I could keep the top. NO! They then came back with a 25% offer and me keep the top. NO! Again - learn from my mistake! They make their money from defrauding consumers $40 at a time.

5 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Total scam!

Please note that the items look nothing like photos or descriptions online and the fabric is so cheap and itchy that I will most likely have to throw them away. I will not purchase from Ember and Kate again due to the quality of the product and this return process. The return was to be mailed back to China at a personal cost that would be more than items I purchased.

3 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Although the only communication with…

Although the only communication with Ember & Kate is through email...which made me concern at first. But then, Kate came through with flying colors and resolved my issue in lightning speed! Ember & Kate gave me back the faith in believing that issues can and do get resolved via email.

Thank you Kate for expediting the refund due to my error of ordering 2 of the same size!

3 août 2026
Avis spontané
Logo de Ember & Kate

Réponse de Ember & Kate

Thank you so much for your kind review, Chandra! We’re delighted that Kate was able to resolve the issue quickly and make the refund process easy for you. Your trust means a great deal to us, and we’re always here whenever you need assistance.

Warm regards,
The Ember & Kate Team

Noté 4 sur 5 étoiles

good and there…

Experience ordering was good and there were plenty of messages as merchandise was in transit to let me know delays, etc.

One thing I wanted to note… is that the color green on actual dress I ordered was way different from picture online.

29 juin 2026
Avis spontané
Logo de Ember & Kate

Réponse de Ember & Kate

Thank you for your thoughtful feedback, Claudia! We’re pleased to hear that the ordering process and delivery updates were helpful. We’re sorry that the dress colour differed from what was shown online, and we’ll review the product images to ensure they represent the item more accurately. We truly appreciate you bringing this to our attention.

Warm regards,
The Ember & Kate Team

Noté 1 sur 5 étoiles

Scammers

I ordered shoes. I checked the return policy before I ordered because shoes can be tough to fit. The policy states returns within 30 days no problem. Well they didn’t fit (they also looked so cheaply made unlike their picture). So I finally get the return slip (which was not in my package - which I had to request 5 times) I start to complete the return slip and find out these shoes have to be sent back to China!! What!!
The store shows a US address. The cost of shipping is almost the price of the shoes. What kind of scam is this. If their policy had return to China I never would have ordered. I spoke to American Express- because Ember & Kate said returns accepted they can get around this. Dirty Scam!!! Lesson learned. Go one more step when company says return accepted- find out where you return it. Shouldn’t have to do this but because of scum like these people. I would like to see Ember & Kate redeem themselves- let me send my shoes back to the United States. Quit be thieves. I work hard for my money. - how dare you swindle us.

2 août 2026
Avis spontané
Logo de Ember & Kate

Réponse de Ember & Kate

Hi Ellen,

We’re sincerely sorry for the frustration this experience has caused. Our business is registered in the United States, while our manufacturers and fulfilment warehouse are based in China. This allows us to keep manufacturing and operating costs lower and offer our products at more accessible prices. As a result, approved returns must be sent to our warehouse in China.

However, we understand that the return location and potential shipping costs should have been communicated more clearly before your purchase. You also should not have needed to request the return instructions several times.

We would genuinely like to review your case and find a fair solution. Please respond to our Trustpilot information request with your order details so our team can locate your purchase and assist you directly.

Warm regards,
The Ember & Kate Team

Noté 1 sur 5 étoiles

I would give this company zero stars if…

I would give this company zero stars if I could. The photo of the merchandise I ordered and what I received were at such far ends of the spectrum. The shirt I ordered was linen with an embroidered dragonfly design. What arrived in the mail was a cheap polyester with a very blurry, out-of-register print of dragonflies. When I contacted the company, they responded, "We'll give you a 15% off partial refund if you want to keep the item." And a full refund if I want to mail it back to China at my own cost. I wouldn't donate this piece of "fabric/clothing" to a charity bin. DO NOT BUY FROM EMBER & KATE!

31 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

If I could give 0 stars I would

If I could give 0 stars I would. Shame on me for not doing more research on this SCAM company. Dress looked nothing like online pictures and was ill fitting and cheaply made. Tried to return only to receive resistance and ultimately instructions to return to China address that would cost over $200 for a cheap $65 dress that I wouldn’t even feel comfortable donating to charity. DO NOT ORDER FROM THIS WEBSITE!

27 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Fake

This stuff is all fake...the cofounder image is clearly a stock image, and you can reverse image search the product photos to find the real original designs that this company is stealing. It's typical cheap knockoff crap, it's going to be like the halloween costume version of whatever you see that you like.

27 juillet 2026
Avis spontané
Logo de Ember & Kate

Réponse de Ember & Kate

Hi, and thank you for taking the time to share your thoughts. We understand the skepticism - there are a lot of low-quality sellers out there, and we'd be frustrated too if we believed we'd found one. But we can promise you that Ember & Kate is a real, independent company run by a real team who care deeply about our customers and our products.

We'd genuinely welcome the chance to show you that. If you're open to it, please reach out to us at info@emberkate.com and we'll happily answer any questions you have about who we are, how we operate, and where our designs come from.

Wishing you all the best,
The Ember & Kate Team

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