Empower Avis 

Worst company ever. They have turned off our air condition in Dubai for five days now in the Dubai summer heat and I have 2 kids. They sent the bill to th wrong email address( our landlord did not receive it either ). Then they delivered a notice on the door after 9 am on Thursday. My husband saw the note at 11 am and paid it 11:18 and Called them( no answer ) and wrote to them telling them not to turn the aircondition off and that the bill was paid. At 3 pm we come home after being out and the aircondition is off. We tried calling but offices closed at 3 pm. Then they wrote an answer to my husbands written request that the payment came in 11:18 and that they turned off the aircon at 10:48 so they gave less than 2 house notice from delivering the unpaid notice to turning it off on a weekday when even most people are at work. I can’t understand that this is allowed in a place like Dubai with the heat in the summer. Friday morning my husband went to empower when they opened at 7:30 to sort it out.Our landlord company also went to get it sorted out. They said the couldn’t turn the aircon on again without an email from the email address the bill was sent to. We tried explaining we don’t know where you sent it cause we didn’t get the bill. They closed their offices at 12 Friday and didn’t open them until Monday again. So we’ve now been without aircon for more than 4 days. Also they want 2000 aed ($600) to turn the aircon back on! Worst company ever.

Very poor service too much bills even this is second time when I tried to cancel the connection last one and half months they told me landlord NOC three time I submitted but again and again they are asking and now they told me send us owner passport copy and signature page we wana match signature tell me this is Bank so you are going to give cash someone even when ever i maked eajari they are not asking this kind of questions why why if connection is under my name and i am resident of Dubai why they are asking owner NOC why they are not asking bigning because that time they earning money on cancellation why ???

If there a zero i think they deserve that score. Worst customer service i’ve ever experienced I call them and no one can help me instead they told me told me send email in their billing department and 3 weeks everyday i keep on sending email but they has no response. No single message from them.

Account No: 4880929653
Request for disconnection and refund.
NOC submitted 2nd time.

FYR: Attached NOC with Owners passport, Tenancy Contract showing owners name.

Why EMPOWER cannot issue refund and not accepting the submitted document as advised with name showing the same as Owners.

I left Dubai and they make it impossible to get your deposit back. They ignore all emails, and only when you start threatening the police they come back with "we have forward your email to another department".. so 6 months waiting for my deposit. Thieves

in short they are looting the money, in the name of maintenance and demand charges, honestly, if the consumer were given a option to choose between Empower or Dewa, I will choose Dewa, to stay away from the poor pathetic service. I wish the new construction builders dont use empower service .

Update: it is against the illegal as per RSB RD02 to disconnect district cooling when the outstanding amount is less than the deposit. It seems like many people are experiencing this: complain to the regulator via rsbdubai.gov.ae .

Outrageously high prices (as shown by the fact that they record profits of over 30% of revenue as a "utility" company). Takes ages to connect or disconnect. Awful 1990s style website. Calling by phone just plays messages telling you to use their (awful) website. Awful company, sadly often unavoidable given their dominance of district cooling market.

I don't think Empower as a company even cares for reviews, the only way to make the voices heard is by collectively writing our reviews and bad experience of the service, the website ( which is so so slow and non responsive) and so many high charges like the demand charge. They are a monopoly hence loot everyone left right and Centre. If empower is a public company , its going to be a failure if it ever launched its shares.

I paid a penalty of 1000 AED for a mistake done by Empower. They are sending my bills and texting me to a wrong telephone number and a wrong email address they refuse to provide the numbers used ! This is against the privacy of people and the GDPR . All my information is being sent to an unknown person and they are not refunding me back !!! Lousy lousy customer service !!

As a new owner of an apartment, I tried to register online. They came with suspended registration for an outstanding payment referred to the first owner (there was another one before me!). they were asking me to pay for something not belonging to me neither to the previous owner! Really long stand process (more than 2 weeks to understand what happens), bad experience, very limited Website, and not clarity on their Billing IT processes. I would recommend a clear audit of their systems because I'm not sure if we are paying correctly what due.

If there is a option for zero star I would love to give, so horrible customer service, the most painful thing is to get back your refund from them after disconnection the service, in future i will never use there service doesn't matter how cheap is the apartment.

The worst customer service you can dream of. Solutions are very hard to come by when you have to deal with them.

Terrible customer service. Awful everything. Horrendous registration process. I would never, ever, ever rent a property where empower are involved ever again

I paid all my bills and have been regular with my bills always, when I wanted to disconnect the services and asked for a final bill and refund, they gave me a bill which I paid online. But when I asked them for the refund to be credited back to my account, they started to give me inconvenient options. Cheque collection which may take upto 30 days, Transfer to another Empower account or Cash collection for which I need to go to their office and fix an appointment. I realized that they don’t want to pay you back. I tried to complain but it seems to fall on deaf ears. I’m out of country and don’t know how to get my refund back. They accept online payment but when to return they will go inconvenient methods, I don’t know what to call it.

They say they do not charge registration fees, they charge only based on consumption. Most of the day I am at work. I turn on my AC late afternoon. I am getting bills close to 1000 and 800 aed per month and I am not there for at least 8 to 9 hours per day. I am not sure where all this bill is coming from. In my previous apartment where chiller was under dewa bill, my bills in August all together were about 800 and change. So including municipality, electricity, water, sewage and AC all together came to less than an Empower bill alone. This is unprofessional and unacceptable, if you still have the registration fee on don't lie to people and tell them we are not charging you monthly registration. Never rent with Empower involved. Don't do this mistake and feed the shark.

Terrible customer service. They never reply to their emails. I have sent countless times. Makes it very hard to do bills when you are not living in Dubai. DIFC should especially get rid of Empower as makes DIFC look bad and puts people of doing business in DIFC