Empress Mimi Avis 

Professional and quick response to a shipping delay!

Jezza replied quickly and with all the information I needed since it was missing from my emails and the order site. Thank you for the quick reply and info so I know the goodies are on their way still.

They say you can return an item, but they don’t let you. My item arrived late, it was incredibly flimsy and I tried to return it and they “rejected” my return despite it meeting all requirements and gave no reason why. Don’t buy from here. It’s flimsy, feels cheap and has loose threads everywhere. And they won’t actually let you return.

I placed an order on back ordered items and the customer care staff were very quick and friendly, letting me know my order was being processed. I have ordered from them before and never had an issue, and love the products when they get to me!

I've been subscribed to the monthly Empress Box for a little over a year now, and I just unsubscribed but ONLY because I have a wedding to save for next year! I have loved this subscription box! Everything I've got has been beautiful, gorgeous, sexy! It fits so well, super adjustable, and made very well. To top it all off, I've NEVER gotten a repeat! It has truly been a new and unique set every single month and I have loved it. I will definitely be re-subscribing in the future!

Even if there was a problem with the order (it was defective when I received it) I was able to solve this problem with the help of a wonderful person who took care of my problem. So everything went smoothly !

Very prompt assistance and care when dealing with the issue.

Had to use their customer service and I was very pleased. Very quick to reply and were super helpful!

OMG the Astria set (brand new) is absolutely phenomenal! Im not a Virgo, but man, this set is absolutely PERFECT for the zodiac sign. 🥰😍😍😍

Your customer service pixies are ALWAYS AMAZING and leave me feeling over the moon! Jeeza is so prompt, kind, helpful and caring. She has helped me many times in the past few years when I had questions about my monthly subscription. I love your beautiful team and I love your gorgeous lingerie! THANK YOU!!

Not only does Empress Mimi make INCREDIBLE clothing, but their customer service is top notch! I had to contact the team because I made an ordering error and they were so incredibly kind and helpful! Super recommend!

Customer service was amazing, I put in the wrong address but they got it fixed just in time. The quality of their items is always great and makes me feel great. 100% worth their prices.

Jezza and the whole team are truly wonderful, and their customer service is truly unmatched. They go above and beyond in keeping you informed on your order, and are willing to help with anything you might need.

The customer service team is always absolutely amazing and wonderful. I very much appreciate the human centered approach to customer service and that the messages that I received feel like they’re sent from real people who actually care about what services they’re offering and care about me as a human.

There were some issues with my package that caused a significant delay. Luckily, customer service responded very quickly and took immediate action to solve the problem. They were friendly, understanding, and kept me updated along the way. Even though the delay was unfortunate, the way it was handled made a very positive impression on me. Great support!

I recently ordered the Venus set. Unfortunately the size I ordered did not fit properly. I am a Medium through and through. However, the sizing guide on this site did not account for anything other than bras and panties. This particular robe happens to be fitted, which would be helpful to note in the description, since this particular item did not fit.

Jezza, the customer service agent that I was corresponding with explained to me that I could definitely exchange for size. However, I would have to pay for the return shipping since that was their policy. She apologize for not having sufficient sizing information for this particular item of clothing. Regardless, I would still have to pay the shipping. Not too happy about that and that’s the only reason they have four stars instead of five.

Customer service was excellent. Responded very quickly helped me to resolve my issue. About the product, gorgeous absolutely gorgeous. I was a little hesitant in purchasing until I checked out Trustpilot and I saw that they had a good track record. It was rather expensive at least for me considering that I’ve had some pretty bad experiences with different online companies that are advertise on Facebook particularly.



Lovely products delivered with the subscription plan and exceptional customer service.
I had to exchange the size of my purchase and received a patient and helpful response.
Love the dedication to making the experience Empress-like; I think it adds value to the products, which are already great!
Shipping was smooth, I had to pay a customs fee upon delivery, which was expected for an international shipment.

My experience with your customer service has always been amazing ! I had an issue with a box "The Empress Box" that never arrived due to postal worker strikes, and your customer care team was incredibly helpful. I never had any trouble getting in touch with someone from your company, and every time, whether it was about sizing or delivery, you were always extremely helpful and genuinely kind. I wish more companies were run the way yours is, because you treat people kindly. Thank you for everything.

Jezza was super helpful and nice. I needed help with an order cancellation and they were super helpful and fast to respond.

The lingerie is beautiful and customer service very kind and fast reacting.