Empress Mimi Avis 

Great customer service! I had an issue with my order. Customer service was able to assist very fast. Looking forward to getting my order

jezza is always very helpful. thank you.

Jezza was very helpful navigating my order

I am at lost at where to inquire for an item that never arrived with the package.
I've sent multiple inquiries (through website/through customer service) and never got an answer, yet I receive multiple marketing emails DAILY from the company.
I waited long to get the order, which was missing an item and never got an answer. Extremely disappointing.
The items I receive look ok. But unacceptable that nobody is answering any email or following up for the missing one.

Jezza is an amazing customer service rep. The lingere is lovely - so good to have adjustable options that have a bit of something unique about them (though I wish they would make the rewards easier to use and also wish they would bring back more silk/luxury fabric options. Oh Kiki and Oh Coco were so good I bought multiples but they are sadly discontinued)

Open and honest communication and fixing the issue as soon as they can.

Empress Mimi delivers quality products and service! These days, that tends to less and less the case. Over the years, I’ve shopped for items for my wife. She has never appreciated more, the fun experience of the beautiful, sexy, perfectly fitting garments, that she has received through the monthly program. If I could give them 10 stars, I would. Actually, I can give 10 stars!

I had gotten an email that my package was delivered, but it hadn’t arrived. The tracking number was not helpful, and I was worried. Through help from Jezza and Isabel, they helped me get the information I needed. Wonderful customer service.

I never received half of my order and they are not responding to any of my emails. I spent $50 on a FULL SET and only got the bra and choker. Very disappointed and want my money back.

Always a pleasure dealing with polite and professional people.

I love everything about Empress Mimi and own probably 75% of their sets. I love what they stand for and that their designs are unique (NOT STOLEN as you see so many other brands do), wire free but offering full coverage, size inclusive and sustainably made using deadstock fabrics. You can't go wrong!

Love how cute the lingerie items are, colors and designs. Love the prices and it definitely doesn’t seem or feel cheaply manufactured. LOVE the extended sizes (I made references to my friends). I learned I’m a L; I’m 5eight typically weight 175 and my bust is a 36 D .

I have ordered a few times from them before with no issues, but it's been awhile. In the past the lingerie comes in a nice sturdy box each set on their own. This time I have received the items packed in cheap plastic film bags, and my queen box item that they picked for me is one that I have filled in that questionnaire that I do not want, and it's currently on sale and half the price of what I paid for.

Edit on 26/01/2025:
I have already contacted Empress Mimi via their website prior to posting the review, and emailed them after as advised by their reply on this review, they have neither responded nor refunded me.

Edit on 10/02/2025:
I was offered another set as compensation but they have none of the ones I want in stock. I was then offered store credit instead which I have agreed to, and asked how long the credit would be valid for. It's been another 2 weeks since, I haven't received any reply nor any store credit.

I have sent their customer service address info(at)empressmimi.com multiple emails in the last 7 days about missing items from my New Years Sale orders. I did not get a response about any of my messages, and I'm still missing these items. I have been a high paying customer for a year, but I canceled my $100 a month subscription and will not be shopping their site anymore because I'm still missing a full set, 2 accessories, and a bundle that I paid for on January 4th.

Jezza is wonderful to work with and always helps me quickly. I appreciate the quick help.

High quality garments and top tier customer service.

I ordered a few sets right after Christmas for my partner's birthday, and my order was processed fairly quickly, despite customs delays. Unfortunately upon receipt of my order, I was missing one of the sets I'd ordered, and sent off a request to their customer service. Despite the big time differential, Jezza and their team were able to assess my order's status, told me plainly there was an unfortunate cross of high demand and production limitations that had shorted their stock for one size, and provided options for refunds or alternative sizing that should still satisfy. I've now just got to wait for shipping and customs again to fully receive my order with better fitting modifications possible.

I'll just make sure to jump on the end of year sales sooner to hopefully beat the rush of orders.

Jezza was amazing and very patient in guiding me and advising me thru the return process. I had gotten a set for my babe, but it was not the right choice for her (my bad). Yet Jezza kept in touch and made our Empress Mimi experience even better. Empress Mimi's design are to die for, yet my girl is very conscious of her body (deliciously curvy) So it is not easy to buy for her.
Thank you Jezza!!!

Jezza was super helpful & kind in helping me with my missing package! I have no worries in the future if I ever need to reach out to Empress Mimi’s customer service~ :) Will order again in the future!

The set I ordered unfortunately ran out of size of the correct panty so I received a size up which turned out to be too large. Jezza was extremely helpful and although tried to organise an exchange, they ran out of stock in the correct size and no further stock was in sight. To complement the lack of stock, I was offered a set of my choice for free which is extremely generous. I'm currently awaiting its arrival and very excited. Thanks again

Jezza answered all my questions quickly, she was really helpful and it was a pleasure to talk to her! 🤗🧚🏼‍♀️