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Energie Fitness - Deeside Avis 

292
TrustScore 4.5 sur 5

4,7

Deeside Retail Park, Chester Road East, CH5 1SA Chester, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Everything has been great so far, I have been made very welcome, the induction has been thorough and it suits me so well to finally find a good gym that allows me to freeze my membership for the month... Voir plus

Noté 1 sur 5 étoiles

Staff are lazy, more interested in being on their phones on Snapchat. Even as I type this watching Keiran texting ignoring a member waiting to be helped. The PTs even when conducting sessions are on... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Best thing I have ever done ✔️ Lewis is amazing he’s so professional in his approach to my fitness journey , he always checks in on me and I feel much better in my fitness already 4 weeks in . I defin... Voir plus

Noté 5 sur 5 étoiles

An amazing gym, facilities are excellent, staff are friendly and helpful the other members are the same. I joined with the top tier access to introduce my son to gym work and I am so happy with the p... Voir plus


À propos de l'entreprise

  1. Service de fitness et nutrition
  2. Centre de fitness
  3. Classe de fitness
  4. Salle de gym
  5. Coach particulier

Écrit par l'entreprise

A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.

READY WHEN YOU ARE

Écrit par l'entreprise

We'd love you to join us!
All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.

The energie fitness promise

Our promise to our members...

We are here to wow you: We are on a mission to amaze and delight you We play: Energie by name and energie by nature – we will make you sweat and smile A place for you: You don’t just join our gym you join our family! We’ve got your back: Your experience delivered on your terms It's personal: We believe in you and your personal victory when you win we win!

Coordonnées de contact

  • Deeside Retail Park, Chester Road East, CH5 1SA, Chester, Royaume-Uni

4,7

Excellent

TrustScore 4.5 sur 5

292 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

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4,7

Tous les avis

(292)

588 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Absolutely loving my time in the gym…

Absolutely loving my time in the gym really helping me get back into my fitness after my two children and I have a goal for our family holiday lost 1lb of that this week. The Gym is always presentable, clean and staff are very helpful and friendly.

21 janvier 2022
Noté 4 sur 5 étoiles

Great gym

Great gym, friendly staff, lots of classes to choose from, I'm enjoying being a member of a gym

21 janvier 2022
Logo de Energie Fitness - Deeside

Réponse de Energie Fitness - Deeside

Hi there,

I hope you're well.

We at énergie Fitness are so glad to hear you're enjoying your health and fitness experience with us. It sounds like were a few steps from perfect so if you have any ideas for improvement, please feel free to speak to a member of staff and they will be more than happy to listen to your suggestions.

Thanks for taking the time to leave us feedback we're always trying to improve the service we provide.

Best wishes,

énergie Fitness Central Team

Noté 5 sur 5 étoiles

Place to be for training

I have never been to a gym where I feel comfortable in a training environment, I always get greeted with a smile by staff and training ppl

Lovely place to go

24 décembre 2021
Noté 1 sur 5 étoiles

Energie Fitness deeside is an awful gym…

Energie Fitness deeside is an awful gym !!! they charge you twice as much as if you went to a pure gym and have less equipment and it's an absolute nightmare when you want to cancel your membership they say you can cancel on there app but then you try to cancel it and it will not let you. I also sent them a written letter of my cancellation and still heard nothing off them. I had to resort to cancel my direct debit to actually get a response from them. Then i did a got email to say that if I didn't reset my direct debit back up they would pass "my debt" onto a debt collection company. I sent them an email to say I wanted to cancel my membership. And still I haven't heard anything from them. I actually had to resorts to phoning them myself to find out if they had actually cancelled membership. When I did phone them and they finally confirmed it was cancelled I had to make another payment which I did straight away on the phone but I am still receiving emails from the "debt collection company". I asked them to take me off their marketing list but that hasn't happened either. This company is only after your money and have no interest in your health and wellbeing I would avoid them at all costs. I've never had such an appalling customer service in my life.

12 novembre 2021
Logo de Energie Fitness - Deeside

Réponse de Energie Fitness - Deeside

Hey there.

It is with great regret to hear about the negative experience you had when trying to cancel your membership. We really do try to make this process as swift and easy as possible, the best way to cancel is through our member zone: https://members.energiefitness.com/. However, I do again apologise due to the level of frustration this process has caused you, if you have any further comments or queries please contact us at communications@energiecentral.com. Thank you for taking the time to write this review, it really helps us when trying to improve our service.

Best Wishes
Dan

Noté 4 sur 5 étoiles
Logo de Energie Fitness - Deeside

Réponse de Energie Fitness - Deeside

Hi Kathy,

I hope you're well.

We appreciate you taking the time to leave a review and for leaving such positive feedback. Our members of staff are always working hard to deliver a great health and fitness experience. It does sound like we are a few steps of being perfect, so if you have any suggestions for improvement please run it by a member of staff.

Thanks again,

énergie Fitness Central Team

Noté 5 sur 5 étoiles

Amazing gym ,

Amazing gym ,
great price for 24/7 gym
Staff really Friendly and helpful
Feels really safe during covid times
Loads of variety in equipment

5 novembre 2021
Noté 3 sur 5 étoiles

Good gym

It’s a good gym but never any availability for classes

22 octobre 2021
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Réponse de Energie Fitness - Deeside

Hi Xx,

We're very sorry to hear you are not completely satisfied with your experience with us just yet. Please speak to a member if staff regarding any questions, queries or suggestions you may have and they will be happy to assist you.

Thank you for taking the time to leave a review, we appreciate all feedback.

Best wishes,
énergie Fitness Central Team

Noté 5 sur 5 étoiles

Great gym

Great gym, friendly staff, great atmosphere and I love you workout in a friendly atmosphere

15 octobre 2021
Noté 4 sur 5 étoiles

Really good value gym with a good…

Really good value gym with a good selection of equipment.
Staff are friendly and approachable and the atmosphere is really good. Only downside is the changing/shower facilities and maybe a slightly misjudged use of space otherwise this would have been an easy 5*

15 octobre 2021
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Réponse de Energie Fitness - Deeside

Hey Michael,

Thanks for taking the time to leave a review!

We really appreciate your kind words, it's what drives us to deliver a great health and fitness experience. We're always trying to improve the service we provide, so if you have any suggestions please feel free to speak to a member of staff.

Thanks again,

énergie Fitness Central Team

Noté 5 sur 5 étoiles

It's a great Gym

It's a great Gym. The staff are friendly and knowledgeable. There is plenty of equipment and the classes are wide ranging and at various times so ar accessible to lots of people. There booking system works well for the classes. It kept very clean and covid safe.

24 septembre 2021
Noté 4 sur 5 étoiles

Great gym with great classes &…

Great gym with great classes & instructors

20 septembre 2021
Logo de Energie Fitness - Deeside

Réponse de Energie Fitness - Deeside

Hey Karen,

Thanks for taking the time to leave a review!

We really appreciate your kind words, it's what drives us to deliver a great health and fitness experience. We're always trying to improve the service we provide, so if you have any suggestions please feel free to speak to a member of staff.

Thanks again,

énergie Fitness Central Team

Noté 5 sur 5 étoiles

First impressions of Énergie fitness…

First impressions of Énergie fitness are they offer a good range of classes at times to suit all. Classes are not overpacked ensuring personal space.
Staff are approachable, polite and friendly.
The facilities appear clean and well maintained.
The online app is easy to navigate and informative.
My overall experience as a new Gym member is positive, I’m confident Énergie will help me achieve my fitness goals.

18 septembre 2021
Noté 5 sur 5 étoiles

Excellent gym

Excellent gym, loads of equipment, open 24 hours so very convenient. Staff are all very welcoming, would 100% recommend

17 septembre 2021

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