Has been a great experience so far with a mix of weight training and in house sessions conducted by energie fitness. They provide a wide range of in-house sessions ranging from HIIT to yoga to cycling... Voir plus
Établissement
Changer d'établissement34a - 36 Kilburn High Road, London, NW6 5UA London, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Very friendly and professional trainers, a good amount of machines and free weights, and areas allocated well; bodyweight zones, machines, cardio zones etc. It's got everything a gym needs! Sometimes,... Voir plus
Kilburn -I am a member. The gym itself has a lovely vibe,your are made to feel welcomed. The staff are very professional and friendly. Especially Dawn, she is always willing to help and at times when... Voir plus
ABSOLUTELY AVOID – UNTRUSTWORTHY AND UNPROFESSIONAL DESPITE CALLING AND CLEARLY CANCELLING MY MEMBERSHIP, ENERGIE FITNESS KILBURN FAILED TO PROCESS THE CANCELLATION AND CONTINUED TO CHARGE... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
A little positivity goes a long way... And here at Energie Fitness we’re absolutely loaded with it. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do – whether that’s pushing yourself solo on our top notch equipment or joining people just like you're in one of our specialist classes. Either way, you’ll leave buzzing. What's your personal best? Whatever it is, we’ll help you beat it. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. So... Discover a gym where you belong with Energie Fitness, the market-leading fitness franchise group in the UK with over 80 clubs in the UK and abroad. We’re on a mission to empower you to transform your life. Whatever your goal, we make fitness fun, friendly and accessible for everyone.
READY WHEN YOU ARE
Écrit par l'entreprise
- We'd love you to join us!
- All of our clubs are locally owned and take the health, safety and wellbeing of members and staff very seriously. We know that many of you are really keen to get back to a better fitness routine and we want to assure you that you will be able to do so with full social distancing in a clean and safe training environment. We feel positive about our plan (which you can find more about here) and can’t wait to see you where you belong at énergie Fitness. Our gyms are inclusive spaces where you feel like you belong, and they’re designed to inspire you in whatever you want to do. Get a confidence-boosting, spirit-refuelling, get-up-and-go-recharging, stress-blasting, self-empowering gym experience for less – right around the corner. Sign up now for your first hit of positive énergie.
The energie fitness promise
Our promise to our members...
We are here to wow you: We are on a mission to amaze and delight you
We play: Energie by name and energie by nature – we will make you sweat and smile
A place for you: You don’t just join our gym you join our family!
We’ve got your back: Your experience delivered on your terms
It's personal: We believe in you and your personal victory when you win we win!
Coordonnées de contact
34a - 36 Kilburn High Road, London, NW6 5UA, London, Royaume-Uni
4,1
Bien
242 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 33 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
They could be a bit more attentive and…
They could be a bit more attentive and efficient in the mornings.
Ensuring that blue rolls and cleaning spray are there rather than waiting for someone to mention it to them.
The gym is too cluttered with pieces of equipment not in use all over the place.This is also a health and safety concern. I've nearly tripped over something twice.
In general the service is passable.
28 février 2020
Avis spontané
Réponse de Energie Fitness - Kilburn
Hi Roger,
We are sorry to hear you are not completely satisfied with your experience with énergie Fitness so far. We want to deliver the best customer experience to every single one of our members. If you have anymore questions, queries or suggestions please speak to a member of staff and they will be happy to assist you.
Thank you for taking the time to leave a review, we really appreciate it.
Best wishes,
énergie Fitness Central Team
Busy gym but pumping with energy
28 février 2020
Avis spontané
Réponse de Energie Fitness - Kilburn
Hi Elsa,
Thank you for the 5 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!
I do love this gym
I do love this gym. The staff are great they ask questions, listen and act upon the members wants and needs.
I can see how some people may be nervous around some of the guys training hard and grunting but everyone is kind and helpful. People will assist to spot or give advice if u just ask. Its a good community base. Have made many friends.
Thank you kilburn energie
28 février 2020
Avis spontané
Réponse de Energie Fitness - Kilburn
Hi Rory,
Thank you for the glowing review and for taking the time to share your feedback with us. We take huge pride in looking after our wonderful members and we are so happy that we met the mark! We love our jobs but kind folks like you make coming to work even more of a joy.
Thanks again!
Nice place and nice people
28 février 2020
Avis spontané
Réponse de Energie Fitness - Kilburn
Hi Davide,
Thank you for the 5 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!
There are too many people in the gym…
There are too many people in the gym and there is not space or everything is occupied. I think you should consider stopping entering people in the gym or avoid rush hours because it's getting very unconfortable
28 février 2020
Avis spontané
Réponse de Energie Fitness - Kilburn
Hi Silvia,
Thanks for sharing your feedback. I’m really sorry that we haven’t met your expectations. We value our members above all else and we hate letting them down. We are continually aiming to improve the service we offer, so I will pass your comments back to the team.
Réponse de Energie Fitness - Kilburn
Hi Anna,
Thank you for the 5 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!
Happy!!!!
I am very happy with the gym.The staff are very friendly and classes are very nice!
28 février 2020
Avis spontané
Réponse de Energie Fitness - Kilburn
Hi TM
Thank you for the 4 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!
Réponse de Energie Fitness - Kilburn
Hi Herbert,
Thank you for the 5 stars. Hope to see you at énergie Fitness again soon – it’s where you belong!
Super friendly and helpful staff
Super friendly and helpful staff. It's never dirty and I always feel comfortable exercising there. Great location and price! I'm super excited about them getting more space soon as well!
28 février 2020
Avis spontané
Réponse de Energie Fitness - Kilburn
Hi Nicola,
Wow – thanks for your kind comments! We are so happy that our gym was everything you hoped it would be and that you are enjoying your énergie Fitness experience.
Our instructors are passionate about helping you achieve your fitness goals and they thrive on happy members so I’ll pass your feedback on to them. Our aim is to inspire you with #positiveénergie and it’s amazing that we made it happen for you.
Please come back for more fun and fitness, right here where you belong!
Thanks again,
énergie Fitness Central Team
your gym need a hack..squat machine
28 février 2020
Avis spontané
Réponse de Energie Fitness - Kilburn
Hi Askel,
I hope you're well.
We at énergie Fitness are glad to hear that you're generally happy with the gym itself. With regards to some of the issues with the facilities and services, please speak with a member of staff about any suggestions or queries you may have and they will be able to assist you. We want to deliver the perfect customer experience to every single one of our members and it seems we have some work to do so for that we apologise.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Sergio review
a lot of different machines to do ecxercises.nice and kind staff.it would be great if with the membership with can have access to all the other gym
26 février 2020
Avis spontané
Réponse de Energie Fitness - Kilburn
Thanks Sergio, we'll pass that feedback onto the team.
Amazing
The gym classes are amazing, how I have a little time to do my workout I prefer these classes instead of the machines
25 février 2020
Avis spontané
Réponse de Energie Fitness - Kilburn
Hi Raika,
I hope you're well.
We at énergie Fitness are so glad to hear you're enjoying your health and fitness experience with us. We're always trying to improve so if you have any ideas please feel free to speak to a member of staff and they will be more than happy to listen to your suggestions.
Thanks for taking the time to leave us feedback.
Best wishes,
énergie Fitness Central Team
excellent friendly staff, good classes
excellent friendly staff, good classes,
25 février 2020
Avis spontané
Réponse de Energie Fitness - Kilburn
Hi there,
Thank you so much for taking the time to leave a review, we really appreciate your kind words!
Our instructors are always striving to deliver the perfect experience to our valued members and they love to hear that they're doing a great job, it's what drives them. We hope to see you again soon so you can check out all the new projects we're working on.
Thanks again,
énergie Fitness Central Team
Réponse de Energie Fitness - Kilburn
Hey Rodrigo,
I hope you're well.
I am very sorry to hear that we have fallen short on the high standards you expect from us and we expect of ourselves. We want to deliver an amazing customer experience to every single one of our members that walk through our gym doors, it seems we have let you down on this occasion and for that we sincerely apologise and we will try to do better. Please speak to a member of staff and they will be more than happy to address any issues or queries you may have.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
It is good value for money
It is good value for money, not overcrowded (which many gyms are), there is plenty of space and the machines are readily available. The changing rooms and toilets are clean. Opening hours are convenient.
22 février 2020
Avis spontané
Réponse de Energie Fitness - Kilburn
Hi there,
I hope you're well.
Your positive feedback is very much appreciated by all of us here at énergie Fitness, it's what drives us to keep delivering amazing service so you can reach your fitness goals. We hope to see you again soon!
Thanks again,
énergie Fitness Central Team
Staff are amazing but materials are not..!!
Staff are amazing, friendly and helpfull but the marerials are broken, very old and some are not high enough, you need to invest some money in that because material look old and owfull (in Kilburn)
22 février 2020
Avis spontané
Réponse de Energie Fitness - Kilburn
Hi Mohamed,
I hope you're well.
We're sorry to hear that you are not wholly satisfied with the gym itself and there are some things we can work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
Small local budget gym
I have been regularly going to Énergie Fitness for about 6 months. It's near to my house and I am fortunate to be able to go late mornings, when it's not crazy busy.
It's a small gym, but quite well equipped. I've never tried classes, so no experience with that. I use some of the machines and free weights mostly. Before signing up I checked the other two gyms out nearby, to be honest they were not worth the extra money for what they have to offer.
21 février 2020
Avis spontané
Réponse de Energie Fitness - Kilburn
Hi Adelka,
Thanks ever so much for leaving your kind words, it's what drives us to continue to deliver a brilliant health and fitness experience.
It's great to hear that our staff members are providing the top-notch service we aim to provide to every member that walks through our doors. It's sounds as if we're a couple steps of being perfect so please feel free to run any suggestions by a member of staff and they will be more than happy to listen.
Thanks again,
énergie Fitness Central Team
i would give you 5 stars BUT people is…
i would give you 5 stars BUT people is careless and 90% of customers dont take the stuff back after they finish.
if its my gym i would put a 1£ fine every time they do and they will stop doing it very quickly... for sure.
i really like but just that... all the rest is very good.
21 février 2020
Avis spontané
Réponse de Energie Fitness - Kilburn
Hi Diego,
I hope you're well.
We're sorry to hear that you are not wholly satisfied with the gym itself and there are some things we can work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
The gym is fantastic and the staff are…
The gym is fantastic and the staff are very helpful too.
21 février 2020
Avis spontané
Réponse de Energie Fitness - Kilburn
Hi Patrick,
Thank you for taking the time to review us. We’re thrilled to hear that you had a great experience with us at énergie Fitness.
Our instructors are continually improving and innovating their classes and keeping track of the best new gym equipment on the market so please come back and check us out again soon to see what’s new!
Thanks again – we appreciate it!
Have a great day!
énergie Fitness Central Team
Because sometimes I have to wait on…
Because sometimes I have to wait on some machines because people are using their cell phones instead of exercising.
I have specific exercises because of my knee operation ...
21 février 2020
Avis spontané
Réponse de Energie Fitness - Kilburn
Hi Eugenio,
I hope you're well.
We're sorry to hear that you are not wholly satisfied with the gym itself and there are some things we can work on. We want to deliver the perfect customer experience to every single one of our valued members, it seems we have fallen short on this occasion and for that we sincerely apologise. Please speak to a member of staff if you have any queries or suggestions and they will be happy to assist you.
Thank you for taking the time to leave a review, we appreciate all feedback.
Best wishes,
énergie Fitness Central Team
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