Energy Ombudsman Avis 6 655

Once I contacted the Energy Ombudsman, a representative got in touch very quickly. Within a couple of hours of that, a representative from British Gas got in touch and admitted that they had probably made a mistake. After investigating, they then reimbursed me a very substantial amount that I had overpaid. So I'm not sure the Ombudsman even had to do much - the evidence I had submitted really spoke for itself and the threat of the Ombudsman was the icing on the cake. However, before contacting the Ombudsman, I had spent months speaking to representatives of British Gas, who all denied there had been any error, and that I owed them thousands of pounds. I find that disgraceful. No doubt there are people, maybe with bills for smaller amounts, who give up and pay up without ever speaking to the Ombudsman.

Once my case had been assigned to a case handler (David), it was resolved in less than three hours. I can't thank them enough, as I was getting nowhere for five months.

Service has been great and they followed the remedies up till resolution.

I am very pleased of the outcome that the ombudsman achieved with helping me with the money that British gas owed me. Very professional and acted very quickly

My telephone call was answered by a highly skilled and experienced human !! He understood my concerns registered the details of my complaint on the spot and I had a response from the energy company within 24hrs ! And resolved in 72hrs !! That is what I call a quality service

Nothing appeared to motivate the energy comanpy to take action on previous complaints. Thier Indian call centre was absolute rubbish. Everntually, due to thier incompetance the Ombudsman was brought into play - and all the issues were resolved within a couple of weeks

An excellent service. It is easy to make a complaint and to process this through the system. There are clear communications throughout. We are very impressed.

I had a problem with Scottish Power for 18 months and they just wouldn’t update the National Grid database with the correct address for the property. I eventually couldn’t take detail with them any more so went to Energy Ombudsman was able to get it resolved within a few weeks. I’m so grateful to them.

I was put through to Ms Sharon Mackie who could not have been more helpful.
Ms Mackie was patient and kind, explaining everything very clearly.
I had been dreading the bureaucratic process, but Ms Mackie guided me through it and made it seem easy. Thank you!

I had a really great lady called Angela who handled my case, very professional, experienced and a pleasure to talk to, she made my experience a breath of fresh air, after getting stressed out trying to fix my problem with utilita myself, Angela took the stress away,and i felt relieved after speaking with her, so a massive thanks to Angela for winning my dispute. A brilliant service thats a must in this day and age where customer service doesn't seem to matter. 5*+++++++

Worst service going, this is just a stalling tactic while the big energy companies fleece you, they are paid by the big companies and basically if they don’t pay them they won’t be there, they will do everything to protect the companies making billions and causing stress and heartache to the public, better going legal as all they will do is stall you

We know why they pay for each case as it doesn’t matter how much they cost you in money or stress Ombudsman will offer you less than £100 easy way out for these big companies

The lady I spoke to was very helpful. My complaint was against British Gas ( electricity only) who I will be leaving once the case is completed in my favour

Process is very cumbersome, and seems to be biased toward the energy providers.

Without a PC or laptop you could not deal with this. The web site is badly laid out and anything but user friendly. Almost designed to discourage people from complaining.

Totally Biased against small companies, always liaising with the energy company. waste of time!!!!

Our complaint was assessed quite quickly and accepted by the Ombudsman. So far things appear to be going well. Our Ombudsman Representative is listening and understanding.....we hope we can reach resolution and end the threats of home invasion, harrassment etc. Our issue caused by Scottish Powers Admin Error. No apology for the distress they have given us. and the harm inflicted on us both. We will wait , the investigation is ongoing.

My issue was with EON. What took me 5 years dealing with EON directly, the Ombudsman dealt with in less than 8 weeks.
The service was impeccable from start to finish.

The process was clear and the staff member, in my case Steven, was professional and friendly with good communication.
My issue is the the energy companies put all the terms and conditions in their favour and the Ombudsman service cannot find against them. EDF did not tell me that they were not receiving half hourly figures from their smart meter for 8 months. This meant that I was charged on a variable rate for 119 days in 2025. This meant that I was charged an extra £320. The Ombudsman thought that the delay was unfair but found that the £75 goodwill gesture was sufficient?

Relatively quick response, both to the claim and to further details I shared subsequently.

Clear communication and update on each stage of the process. We are now on the final stage of waiting for Scottish Power’s response to the proposed actions/récompense on their part.

Easy to contact Ombudsman and gentleman assigned to my case was very helpful.

This whole process has been excellent. There is a dashboard where evidence and information can easily be seen, or added. Communication by the case handler was first class and his support and advice was really appreciated. I definitely would recommend using this service .