Equity Estate Agents Avis 

I am updating this review on 21.07.2024, as I have more to tell.
My experience with Equity Enfield Highway has been nothing short of a nightmare. Let me lay it out for you.

Back in 2021, I discovered that one of their tenants was fraudulently claiming benefits while residing in Nigeria. Despite being aware of this, Equity did little to address the situation. I was left to foot the bill for solicitor fees and court fees to evict the tenant, as their staff displayed a shocking lack of legal knowledge on tenant eviction procedures.

After much struggle and personal effort, I managed to evict the tenants on my own. Throughout this ordeal, the staff at Equity were not only unhelpful but downright rude. My complaints regarding race and prejudice were brushed off without any meaningful investigation.

Finally, on 14 February 2024, I obtained a CCJ against all three tenants who had been living in the house. However, this victory came at a considerable cost - a conservative estimate of £5,087.11, and that's not even including solicitor fees and legal expenses which will now be pursued.

I endured over three years of sheer hell dealing with Equity. Their incompetence, lack of empathy, and disregard for their clients' concerns are utterly appalling. I refuse to let their estate agents escape accountability. Consider this review a warning - steer clear of Equity unless you're prepared for a world of frustration and disappointment.

I wish to add that Androulla, who dealt with the matters, offered zero customer service throughout this ordeal.

The best estate agent I have experienced, great service, Alfie was amazing, honest and genuine guy! Highly recommended estate agent!
Thank you guys for a fantastic service!

Alfie is very good professional agent.
Very equity estate agent made me feel comfortable in my search for property.
Friendly done everything possible he could do to help us with our sale.
I highly recommend.

Alfie Chapman, was extremely efficient and proactive during this process. would recommend.

Alfie, was very professional, friendly done every thing possible he could do to help us with our sale, I highly recommend.

We are very pleased with Jamie and the rest of the agency as they are very helpful and supportive during this long process.

Jamie has been very professional & even rang me to let me know that he will be 5 mins late for the viewing. He has continued to reply to my emails quickly & is making the purchase of my property run very smoothly so far.

Matthew and Alfie are both top agents. Always deliver knows their stuff would highly recommend. Will always deal with Matt and Alfie.. top boys top agents

I have been looking to rent for the past 3 years and been unsuccessful. I have tried many different agencies but when I called Equity Estate Agents, they were very helpful throughout the process.
I am happily moving into my property today. Naz has helped me throughout the process, with referencing, submitting change of address to Housing Benefit. Thank you for all the team, especially Naz

Very good agents. Kept me informed and up to date with everything. Great estate agency, and had good communication from when offer was accepted until everything was completed. Helen was very helpful and moved things along nicely.

Alfie was very helpful throughout the process. Very good sevice

Exellent service , helpfull , correct information escpecially Alfie he gave us all information we needed and that help us to make decision very easy

I am in the process of purchasing a property. My estate agent was Jamie.
He has excellent communication skills He was very knowledgeable about the properties on sale and was very prompt in responding to questions that I was concerned about.
Equity is lucky to have a person like Jamie working for the company

Darren and his team were absolutely brilliant helping us sell our property. Always on hand and taking the stress out of the process. We recommend them unreservedly.

Alfie Chapman from equity estate agent made me feel comfortable in my search for a property.After showing me a host of properties he ensured all information I needed in my search and preferences was taken into account went above his role in granting me viewings at short notice.A modern day professional and an assert to his organisation

We gave our property to this company and gave them all necessary paperwork including the registering the Landlard with the Council and although we completed one year of the tenancy with the rental monies coming a few days later then the tenancy date on monthly basis with batch payments made overnight which meant that we got the money next following date after the payment invoice was sent via email.
When we had completed the one full year, coming to the next extension, we agreed with the tenants approval the we would increase the rent and they sent us the new Terms and Conditions of business. This documents which read and reviewed found that the small prints states conditions such as if we has to sell during the tenancy period, they would take a 6% of the selling cost even if we did not use them which was unacceptable to us.
We stated that we would like to take our property back. Now this situation not only coursed us unnecessary hassle but the conversation with the management staff was not only rude and unprofessional but was told that they would communicate with the tenant and advice not to move out of the property until legal action is taken by the landlord. Although they denied the conversation, but this is what had happen as stated.
They served the Notice to the Tenant giving them two months notice. After the expiry we took one year to apply for the Count for Possession Order and Apply for Bailiff Warrant. Although the tenant had continued the pay the rent and had to pay for all the Court costs, this would have been all unnecessary with me giving the Management an offer of taking the tenant under our management with giving a percentage as introduction fee which they refused and would not allow us to negotiate until we were had received call to say that the tenant was moving out. Again the process that they carried out the post inspection after the tenant had moved out and it took following week for us to receive the report. we found that upon our own inspection the damage caused by the tenant was missed out on the report.
When it came to Rent deposit we found that the tenant had paid the agent the court cost which they had kept for some period without passing to us. They also had to try and negotiate with the tent deposit paid which we claimed and not sure who they had been representing. We also found that when we went to collect the key for the property, the cold reception given us was unprofessional and quarried about the second set of keys they stated that they will forward it. After few days, they returned the keys but they looked like a new set was cut and not the original that we had provided them.
We lost one year of the rent increase of 1200 ponds with this company and all the unnecessary time lost for us to recover our property.
WE WOULD NEVER RECOMMEND THIS COMPANY OR TRUST THEM TO MANAGE ANY OUR PROPERTY AGAIN.
WE ARE GOING TO PUT OUR COMPLAINT TO THE OMBUDSMAN TO CHECK THIS COMPANY'S OPERATING THIER BUSINESS.

I found Equity in my search for a flat to rent, after viewing 2 nice flats I secured the 2nd one. Saby Osman and Stanley Chamberlain were helpful in dealing with the let. Naz Sahin also helped with processing my housing documents, everything went through and I'm finally settling in my new home.

Very friendly and helpful support during the selling process . Easy to contact and discuss any issues. Many thanks .

The team at equity were friendly and professional. Great photos and portfolio of our property was put on websites. Excellent correspondence and updates always. Once our property was under offer they would keep us informed of progess and liase between buyer and seller . I would highly recommend them

We were very pleased with the service we received from Equity Estate Agents. They were very friendly, helpful and professional. They kept us informed and updated all through the process of selling our house. We would highly recommend Darren and his team.