Very straight forward process to register a claim. Spoke with a very helpful lady called Lisa Picton. All the repair management process was registered and arranged within minutes. I was given claims... Voir plus
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Lisez les avis des autres
June was so lovely, phoning up to talk about an incident is very daunting. June made the whole thing so easy and relaxing, I even ended up having a laugh with her, she was so reassuring and took all... Voir plus
L'entreprise a répondu
Rosie Clarke was extremely helpful on the telephone, and the whole process of making a claim was much less stressful than I had imagined it to be. I am impressed with the service that I have receive... Voir plus
L'entreprise a répondu
Both girls that I spoke to (Chloe and Romessa) were polite, efficient and very professional. Procedure was explained fully and things are pretty much set for the repair when I return home from our hol... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Coordonnées de contact
30 Fenchurch St, EC3M 3BD, London, Royaume-Uni
- communications@ers.com
- www.ers.com
ERS Insurance Products
4,6
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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very helpful as ihave only gone with ers
31 octobre 2025
Avis spontané
Efficient response
Reported incident but didn't want to make a claim. Agent fully understood and noted incident and sent email to confirm. Very efficient.
22 octobre 2025
Avis spontané
Call handled well
Call handler Roxanne was great, just unfortunate that she didn't have access information given the day before and I had to explain again
30 octobre 2025
Avis spontané
Helpful call handler
Helpful call handler and clear information confirmed to us.
30 octobre 2025
Avis spontané
I had the pleasure of speaking to…
I had the pleasure of speaking to Kayleigh this morning. I had to get different pieces of information and Kayleigh was not only polite but patient and made me feel at ease, made the process easy and comfortable. A pleasant and polite worker you have.
Thanks Kayleigh
30 octobre 2025
Avis spontané
Further to our recent RTC with a…
Further to our recent RTC with a company vehicle, the Insurance consultant contacted us for an overview of the incident. He was very helpful and courteous during our conversation and keen to move matters forward.
I would recommend ERS as an insurance organisation.
29 octobre 2025
Avis spontané
Very friendly and straight to the point
28 octobre 2025
Avis spontané
quick FNOL experience
quick FNOL experience
June was polite and helpful.
28 octobre 2025
Avis spontané
The lady was very helpful and calm
The lady was very helpful and calm. All my concerns were answered. A pleasure to deal with a problem.
27 octobre 2025
Avis spontané
If I could give zero stars
If I could give zero stars, I would!
This is by far the worst recovery company ever. I’ve been waiting since 5 PM and it’s been over 8 hours with nothing but lies about how “someone is already on the way.” What a joke! Completely unreliable and unprofessional — an absolute disgrace of a company. Avoid them at all costs!
24 octobre 2025
Avis spontané
Réponse de ERS
Hello,
There has been some confusion. We're ERS, a specialist motor insurer, we believe you intended to write a review for ERS Recovery that provides vehicle recovery. Please note this is a complete separate company in which we have no affiliation.
We'd kindly ask that you consider removing your review as it relates to a different company not ERS, the specialist motor insurer.
Jacob was fabulous
Jacob was fabulous, polite, knowledgeable and friendly
23 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Excellent after sales service
Being in an accident abroad was very stressful as was the worry of not doing everything for insurance purposes correctly. The call handler, Lilly, was calm, clear and concise - I knew exactly what I needed to do next and why. She was professional but also friendly and helpful, I left the call feeling much better and in no doubt everything was in hand that needed to be.
22 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very Helpful Staff Member
I spoke to Lisa Picton regarding a new client claim and she was very helpful and logged the claim in an efficient manner.
21 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Absolutely delighted with the manner clai was sorted
Mary-Jayne handled the claim very well.
She has a very amenable manner and sorted out the claim efficiently and professionally.
20 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June was so super helpful with this…
June was so super helpful with this claim. She was patient and had a fantastic sense of humour. Worth her weight in gold.
20 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Operator with great communication…
Operator with great communication skills. Who genuinely listened to the enquiry
20 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Friendly staff very helpful
20 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
I was made to feel comfortable and…
I was made to feel comfortable and everything explained
14 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
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