ERS Avis 1 853

June the claims handler is a bubbly delight. Thorough, clear and helped me through the claims process as this is the first time making a claim.

If I could give less than 1 star I would. Repeatedly lied to and advised I would be called back which never happened. Insured a family sized vehicle as a family of 5 and when my car was written off through no fault of my own ERS advised me that they had provided me a hire car through enterprise, a fiat 500! A car barely fit for 2 people.
Ers stated that this was the only car available according to enterprise. Enterprise were very surprised to hear this as it was blatantly not true. 6 days after car write off eventually got a suitable hire car meaning loss of wages having to pay for insurance on a family members car.
ERS have non interest in looking after their customers in my experience. Lies and misinformation

Waste of space, my daughter has given me permission to talk on her behalf due to a health issue, every single time we call they cant find the authorisation and refuse to speak to us! They assume that the owner is the driver without even asking, even though they are not on the policy.

UPDATE! Now the 4th Feb and still not had a call, not that I was expecting them to honour their words!

Terrible slow service. Took me 60 days to get paid for my car, then is was short over £1,100 and i had to wait to get that extra.

Very good even with a bad line June Dennis provided all the necessary information & answered all my questions with understanding & courtesy. Registering my claim that I had no idea of how to proceed 10/10

Lisa was very clear in explaining the process of how my claim will proceed. Extremely helpful, professional and very pleasant to deal with. 5 star service!

Excellent service ad an easy process to understand

Great service, very well explained, very helpful

Absolutely discusted with the way they treated us. We had our Truck stolen from our yard on our own premises, we were present watching our truck being stolen and ERS refused to pay out because I left the keys in the truck as I was using it 10 minutes before. They took 5 weeks to come to the wrong conclusion then it was found by the police burnt out and ERS decided to take responsibility for it in the end !!!!! Glad to take your premium but not prepared to pay out - in the case of an un for seen circumstance !!!!!!!!!!!!

June was polite, helpful and understanding. great customer service!

June was l great. She elivated an already difficult time. We got through the process quickly.

clear question with high respect and good listening to me. They do all to make me understand before answering.
Happy for this service process.

MJ was very helpful and was very good and answering any questions. great to deal with 👍

Very happy with the service provided

Contacts were helpful in explaining why questions were asked and experience was swiftly dealt with.

Efficient, polite and helpful

Chiara was friendly, patient and clear on the questions, which enabled the two of us to sort out my accidental damage claim efficiently.

Thanks Chiara

Regards
Chris

June was very helpful and professional..she took all the details..clarified them with me and told me very articulately what would be the best course of action ..obvious this can be a stressful time making a claim ..but she guided me through the whole process...5 star review well deserved