I was feeling stressed having had an accident. When I rang to report it I spoke to LISA PICTON who was brilliant in every way. Her voice was calm, gentle and reassuring. She was very patient goi... Voir plus
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After having a minor accident which was not my fault and contacting ERS I spoke to Gary Chaplin. I was waiting to be 'grilled' and expecting to be told something what I didn't want to hear but not th... Voir plus
Really freindly, helpful and patient staff member. Happy to call me back on several occasions, when my signal dropped out. Thank you for being so understanding and caring June.
L'entreprise a répondu
June was an absolute pleasure to deal with. She was warm, friendly, and incredibly helpful throughout the entire experience. She took the time to listen carefully, answered all my questions with patie... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Coordonnées de contact
30 Fenchurch St, EC3M 3BD, London, Royaume-Uni
- communications@ers.com
- www.ers.com
ERS Insurance Products
4,7
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very friendly and straight to the point
28 octobre 2025
Avis spontané
quick FNOL experience
quick FNOL experience
June was polite and helpful.
28 octobre 2025
Avis spontané
The lady was very helpful and calm
The lady was very helpful and calm. All my concerns were answered. A pleasure to deal with a problem.
27 octobre 2025
Avis spontané
If I could give zero stars
If I could give zero stars, I would!
This is by far the worst recovery company ever. I’ve been waiting since 5 PM and it’s been over 8 hours with nothing but lies about how “someone is already on the way.” What a joke! Completely unreliable and unprofessional — an absolute disgrace of a company. Avoid them at all costs!
24 octobre 2025
Avis spontané
Réponse de ERS
Hello,
There has been some confusion. We're ERS, a specialist motor insurer, we believe you intended to write a review for ERS Recovery that provides vehicle recovery. Please note this is a complete separate company in which we have no affiliation.
We'd kindly ask that you consider removing your review as it relates to a different company not ERS, the specialist motor insurer.
Jacob was fabulous
Jacob was fabulous, polite, knowledgeable and friendly
23 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Excellent after sales service
Being in an accident abroad was very stressful as was the worry of not doing everything for insurance purposes correctly. The call handler, Lilly, was calm, clear and concise - I knew exactly what I needed to do next and why. She was professional but also friendly and helpful, I left the call feeling much better and in no doubt everything was in hand that needed to be.
22 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very Helpful Staff Member
I spoke to Lisa Picton regarding a new client claim and she was very helpful and logged the claim in an efficient manner.
21 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Absolutely delighted with the manner clai was sorted
Mary-Jayne handled the claim very well.
She has a very amenable manner and sorted out the claim efficiently and professionally.
20 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June was so super helpful with this…
June was so super helpful with this claim. She was patient and had a fantastic sense of humour. Worth her weight in gold.
20 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Operator with great communication…
Operator with great communication skills. Who genuinely listened to the enquiry
20 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Friendly staff very helpful
20 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
I was made to feel comfortable and…
I was made to feel comfortable and everything explained
14 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June Dennis was extremely helpful and…
June Dennis was extremely helpful and empathetic which made a stressful incident easier to cope with. Thanks
14 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Customer Service
When I spoke to ERS they were so helpful and understanding.
They took a detailed report of what happened and wanted to get me back on the road as soon as possible. Couldn’t have asked for better service . Thank you ERS.
10 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Quick to answer and lady was very…
Quick to answer and lady was very polite , helpful and effecient
10 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Easy to work with this team
Very clear information on how to proceed - process clear, fast follow up documentation - Thank you
9 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
My contact June Dennis of Morton Michel…
My contact June Dennis of Morton Michel insurance specialist was really helpful, poliet and explained everything clearly to assist me with pursuisng my claim.
9 octobre 2025
Avis spontané
Réponse de ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
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