Excellent company to install (Waveney stoves and Ecoflue). Always on time and just got on with it. Kept the house tidy, were always polite with excellent workmanship. They made the stove look li... Voir plus
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I rang to confirm I had selected the right parts, paid on the website and they arrived a few days later. Great customer service. The grate bars I ordered were excellent quality and fit perfectly
I pay a monthly fee to your company, supposedly to cover breakdowns on system. My system stopped generating on 17th March. I’ve put in two tickets without any response as yet.
Absolutely love our Esse cooker. It not only looks lovely in-situ, it cooks in complete silence (unlike our previous fan oven) and the food that comes out definitely tastes better. We bought direct... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fabricant de cheminée
- Fournisseur d'équipements de chauffage
- Magasin de matériel de cuisine
- Fabricant
- Fabricant de poêles
- Magasin de poêles à bois
Écrit par l'entreprise
Since 1854, ESSE has been proudly handcrafting range cookers and stoves in Britain. Based in Barnoldswick, Lancashire, our skilled team continues a tradition of craftsmanship that spans over 170 years. Originally chosen by hotels, commercial kitchens, and homes across Europe, ESSE quickly earned a reputation for producing high-quality, reliable appliances. Today, we remain committed to this legacy, combining classic design with modern innovation to meet the needs of contemporary living. Every ESSE product is assembled by hand using British steel and cast iron. We prioritise UK-based suppliers wherever possible, ensuring quality and sustainability remain at the heart of our operation. Our current range includes electric and wood-fired cookers, as well as wood-burning and multi-fuel stoves. Innovations like the compact 600 electric range cooker and our cleanest-ever stove, the 175, showcase our commitment to performance, efficiency, and lasting quality. At ESSE, we don’t just build appliances, we build long-term relationships. Our goal is to offer not only products that stand the test of time, but also support and service that you can trust for life. ESSE Engineered for life, built for generations.
ESSE Owners Club
Welcome to the ESSE Family
ESSE provides you with everything you need to get started with your stove to enjoy your ESSE for many years to come. By visiting the ESSE website https://www.esse.com/owners-club/ you will find the latest news, tips, and tricks to get the best from your ESSE and exclusive recipes from top chefs for you to try at home.
Love your ESSE and it will love you back. Whether you need help with the maintenance of your stove, want to find the best way to store logs, or are having trouble lighting your stove, all the answers can be found at esse.com.
Since ESSE was founded in 1854 the world has seen a lot of change, but our values remain constant. Our mission is simple: to create stoves and cookers of outstanding quality that are the cleanest and most efficient on the market. ESSEs have been relied upon in some of the world's most demanding environments - from the Antarctic to Crimea, the Savoy, and royal residencies to Scottish bothies - we are confident they will stand up to the tests of your home.
Coordonnées de contact
Ouzledale Foundry, Long Ing Lane, Barnoldswick, BB18 6BJ, Barnoldswick, Royaume-Uni
- +44 (0)1282 813235
- enquiries@esse.com
- www.esse.com
4,5
Excellent
518 avis
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer service was excellent when I…
Customer service was excellent when I needed a spare part for my esse 500. Great communication and fast dispatch I wouldn't hesitate to recommend Esse.
8 avril 2026
All round great experience
Easy to navigate website. Prompt dispatch and delivery and very effective communication.
14 avril 2026
Great customer service
I rang to confirm I had selected the right parts, paid on the website and they arrived a few days later.
Great customer service. The grate bars I ordered were excellent quality and fit perfectly
30 mars 2026
Excellent company to install (Waveney…
Excellent company to install (Waveney stoves and Ecoflue).
Always on time and just got on with it. Kept the house tidy, were always polite with excellent workmanship.
They made the stove look like it had always been there.
The stove is well made and positioning is carefully considered for the hot plate and oven. I love that I could cook directly over the embers with an additional shelf provided.
I must remember that cooking takes quite a lot longer than in the electric oven!!
2 avril 2026
Always had good service from Esse and I…
Always had good service from Esse and I always use them for spares to ensure that I have the right correct fitting part
27 mars 2026
A totally great experience.
The whole experience of buying, installing and using my lightheart cook stove has been a revelation compared to any other company l have ever delt with they really are bothered. I cannot rate this firm highly enough. The service is phenomenal.
25 mars 2026
Great service excellent tech teamm…
Great service excellent tech team answered all my questions and I got unit up and running
18 mars 2026
Speedy service and arrived well…
Speedy service and arrived well packaged. Faultless service.
25 mars 2026
I pay a monthly fee to your company
I pay a monthly fee to your company, supposedly to cover breakdowns on system. My system stopped generating on 17th March. I’ve put in two tickets without any response as yet.
12 avril 2026
Avis spontané
It was easy to find what I wanted on…
It was easy to find what I wanted on website and it was delivered quickly without fuss
17 mars 2026
Esse 1000X Black Stove
Excellent service from ordering to fitting, 100% recommend Esse.
Very happy indeed with our purchase.
13 mars 2026
Cooker parts
I can always get the parts for my Esse Cooker when I need them ,and the delivery is always on time which to me is such a bonus Thank you
9 mars 2026
Réponse de ESSE
Thank you for leaving us a review.
For the 350 stove I have found the…
For the 350 stove I have found the baffle plates to be of poor quality and need to be replaced every three to four years. The back plate is very poorly designed and cracks where the logo is attached. Some other parts are very well designed and of a high quality
8 mars 2026
Réponse de ESSE
Thank you for your feedback we shall share this with the team. Kind regards, ESSE.
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