Eureka Forbes Avis 

My Aquaguard was broke yesterday and it was an emergency. I was booked a service yesterday and they gave me a reply that the technician was visit today 3rd October on 9.00 AM. But now the time is 2.35 and still not available. Such a poor service. When I called their costomer service number instead send a technician they told that I was wrong. The time they gave me is today 3.00 PM. When I show them my whatsapp message they send then they have nothing to say about that. Total fraud.

Dear Eureka Forbes ,

I purchased a Forbes SmartClean Auto Bin S2, but unfortunately, within just one month of use, the charging dock has stopped working. The robot is not connecting properly with the charging dock and therefore is unable to charge.

I have tried contacting your sales/service representative several times, but my calls have not been answered, which is very disappointing.

I request you to please look into this issue urgently and arrange a technician visit or replacement/repair of the charging dock at the earliest.

Please treat this complaint as a priority and provide a proper resolution as soon as possible.

Thank you.

Extermely worst support. They made me to pay 7000 rupees + 350 on 29th of September 26 and today it is 3rd of October 26 no one came to replace my filters. I am paying money to buy water from outside past 5 days. 7 times I called customer care and they are least bothered to help me. Please do nto trust Eureka Forbes(Aquaguard) asI am struggling to get this done after paying my money in thousands.

I purchased a 2-year AMC plan on 4th September, and even now my service has NOT been completed. The filters that need to be replaced have still not been changed. I have contacted Customer Care multiple times, and every single time they say, “The technician will come today.” The technician does not come, and when I call again, they simply say “Sorry” and give another promise. This is an extremely poor and frustrating service experience. Taking money for an AMC is easy, but after receiving the payment, the customer is made to repeatedly call, follow up, and wait for basic service that was already promised. Customer Care seems to have nothing more than excuses, promises, and apologies instead of actually solving the problem. Even after paying for a 2-year AMC, I am still waiting for the service to be completed. This is completely unacceptable and has seriously damaged my trust in Aquaguard. Customers should not have to beg repeatedly for a service they have already paid for.

युरेका वाल्यांची माझ्याकडे व्याक्युम क्लिनर मशीन असून त्यांच्या व्यक्तींना कोणते प्रकारची सर्विस देण्याची व सर्विस टायमर कंप्लिट होत असल्याची काळजी नाही कंपनी ही होपलेस असून त्यांना साधी मशीन एका जागेवरून त्यांच्या सर्विस सेंटरला नेण्यासाठी दोन महिन्याचा कालावधी लागतो.

PUBLIC COMPLAINT TO EUREKA FORBES – REQUEST FOR URGENT RESPONSE
@Eureka Forbes, I am requesting a prompt and written response regarding the handling of my complaint about my water purifiers.
I have been a Eureka Forbes customer for more than 15 years and currently have an active 3-year AMC. The following information reflects my records and the issues for which I am seeking clarification.
Complaint timeline based on my records:
🔴 4 August 2026
I shared photographs and videos concerning the filter and a related issue with Mr. Navendu (Mobile: 9967075807) through WhatsApp and requested clarification. I followed up several times, but I have not received a satisfactory written response.
🔴 5 August 2026
I emailed Eureka Forbes regarding my concerns about the filter’s authenticity or conformity, the related service issue and billing matters.
🔴 14 August 2026
A team visited my residence:
Mr. Ajay – Service Head
Mr. Rakesh – Service Technician (Mobile: 8435692087)
Mr. Kishore – Business Partner
During the visit, questions were raised regarding the identity, source and conformity of the installed filter. The filter/candle was subsequently taken by Mr. Ajay, as I understand, for Quality Control verification.
I was informed that the product would be examined to determine whether it met the applicable genuine-product specifications. I have not yet received the results of that examination.
OUTSTANDING QUALITY CONTROL INFORMATION
Despite repeated emails and calls, I have not yet received:
❌ The Quality Control or laboratory test report
❌ Written confirmation of whether the filter conformed to the applicable genuine-product specifications
❌ Details of any review or action taken in response to the service concerns
❌ Details of any review involving the local dealer or business partner
❌ A complete technical resolution of the purifier issue
I have also contacted Mr. Ajay regarding the report but have not received the requested clarification.
ADDITIONAL SERVICE CONCERN
My second purifier is now also experiencing a choking or malfunctioning issue.
These machines are used at my kindergarten school, where drinking water is provided to young children. I have therefore requested an immediate inspection and, where required, replacement of the internal filtration components with parts verified as genuine and compliant with the applicable specifications.
I have already shared the relevant photographs and videos with the company.
QUESTIONS REQUIRING WRITTEN ANSWERS:
1️⃣ When will I receive the Quality Control or laboratory test report?
2️⃣ What were the findings regarding whether the filter taken from my machine was genuine and compliant with the applicable specifications?
3️⃣ If the filter was found to be genuine and compliant, what was the reason for its removal and replacement?
4️⃣ If the filter was found not to be genuine or not to meet the applicable specifications, what records show how it was supplied or installed, and what corrective steps are being considered?
5️⃣ What review or action has been taken regarding the service personnel involved, if any?
6️⃣ What review or action has been taken regarding the local dealer or business partner involved in the service, if any?
7️⃣ Have the internal filters, membrane, carbon filter and other relevant components of my machine been properly inspected and verified?
8️⃣ Why have I not received a complete written response despite repeated complaints and follow-ups?
I am requesting documented information rather than a verbal assurance: the test report, a clear explanation of the findings and an appropriate technical resolution.
I have trusted Eureka Forbes for more than 15 years and request a timely, transparent response regarding the component taken by your representative for verification.
Eureka Forbes – I request senior management to review this matter and provide a written response and resolution without further delay.
If the matter remains unresolved, I may pursue it through the appropriate consumer grievance or Consumer Commission channels, supported by the available documentation, payment records, photographs, videos, emails and communication records.
Please treat this as a formal public escalation and request for immediate intervention.
#EurekaForbes #Aquaguard #CustomerComplaint #ConsumerComplaint #ServiceComplaint #WaterPurifier #CustomerService #ConsumerRights #EurekaForbesIndia

Not even given for single star, don't go for eureka forbes product and AMC, They are not able assign the service technician for last 6 months, then why they are selling the AMC plan, no skilled technician , no proper response,

Don't go for eureka forbes product and brand,
full of cheating to customers, worst support

Very disappointed with eureka forbes service. I have received my designo UTC+UV+MTDS on 14th January 2024and I will try to buy a AMC plan no any one service provide me And nobody from them is solving my problem only false promises are made by them. Very disgusting service I highly recommend not to buy any product from them. I have bought their best and most expensive product, still they are not providing the service, so I would suggest you not to buy this product of Eureka Forbes company.

very bad sarvice..bar bar booking karneka baad v timely sarvice hota nehi hain..call v nehi lagta..

They sent a guy for there FREE SERVICE DRIVE CAMP ,he looked very young , I didn't do any servicing just checked something and went .after he is gone immediately water started leaking from the purifier,we called him he came back and cut the pipe connected to the Aquaguard saying it was torn .We didn't check it after that because the buildings water supply was cut for the day ,next day that is today,as the supply was back ,the water started leaking non stop .and it damaged our plywood furniture,and water is still leaking as I am talking .Nobody ,not the guy who came and neither the companys customer care was answering the call .Now as the customer support person picked the call and we explained her what has happened and what are the damages the first reply she gave was sir you have no amc with us for this repair you'll have to buy the amc .FOR THE PURIFIER THAT COMPANY PERSON BROKE WHY ATE WE SUPPOSE TO PAY FOR THAT .THE PURIFIER 100% GOOD BEFORE THAT PERSON CAME .And the customer support person kept on repeating the same bullshit and still tried to sell the AMC instead of solving our problem .As we told her that If you don't send a guy for the damage that YOUR COMPANY HAS CAUSED WE'LL sue your company.THEN, she told us she'll send a person and we asked when ,she replied after 5 PM so till then we are suppose to manage the problem they have caused us .Lastly,that person asked us to login into their application and lodge a complaint but to even get their to lodge a complaint i am asked to buy their AMC.Such a bad bad service from this company and we as a customer are still buying their services and putting money in their pockets is so stupid .IF THEY COULDN'T HANDLE SUCH CONSEQUENCES THEY SHOULDN'T HAVE STARTED THIS.NOW ,that I think about this ,I think they are targetting families with no AMC with their company and to coerce into buying their Service .
Also let me repeat,IT WAS A FREE SERVICE CAMP ,THAT GUY CALLED US AND SHOWED UP AT OUR PLACE LIKE WITHIN 5 MINUTES.
THIS IS A SCAM A BIG COMPANY IS PLAYING WITH US .i can mention the guy's name and number but let's see if they take any action for this chaos and take responsibility or we'll file a complaint to the court and I'll put the guy's name and number .

Extremely disappointing experience with Eureka Forbes. We recently relocated from Chandigarh to Mohali and raised a request to uninstall and reinstall our RO. The uninstallation itself was delayed from Saturday to Monday. On Tuesday, your representative, Ishwar Yadav, informed us that the RO would not work properly in Mohali due to hard water and advised us to purchase a UV purifier. Trusting this advice, we immediately purchased one for ₹14,490, with an assurance that installation would happen on Wednesday.

Wednesday passed with no installation. Despite repeated calls, messages and emails, we received excuses and false assurances, and eventually Ishwar Yadav stopped responding. The installation finally happened on Saturday.

This left us without a purifier for an entire week during an already exhausting house relocation. With people constantly coming in for shifting, fittings and setup, we had no basic drinking water at home and had to buy packaged water for drinking, cooking and guests. In September weather, this was extremely stressful, inconvenient and embarrassing.

For a company like Eureka Forbes, this level of delay, poor communication and lack of accountability is completely unacceptable. A basic necessity like safe drinking water should never be made this difficult for a paying customer.

Think twice before purchasing a water purifier from Eureka Forbes.

My experience with this company has been extremely disappointing. At the time of purchase, they made several claims about the purifier’s features and capabilities. However, after the purchase, the service representative started saying that additional components, such as a TDS controller and extra filters, were required and that certain features I was told were available were actually not included.

The after-sales service is even worse. Whenever we request a service visit, we are told that they will come only if we agree to install these additional components and pay extra for them.

What is even more concerning is that we were asked to make the additional payment to the individual service person's personal account, rather than through an official company payment channel. This raises serious concerns about transparency and the way the service is being handled.

Overall, this has been a very frustrating and disappointing experience. I would strongly recommend that customers verify all specifications, additional costs, and service conditions in writing before purchasing.

Very ridiculous service and no response from technical team. and just want to earn money and don’t want to attend customer complaint.

Extremely frustrating experience with Eureka Forbes — No service, no accountability, no refund

This has been one of the most frustrating customer-service experiences I have ever faced.

I purchased a paid service/AMC from Eureka Forbes on 5 November 2025 by paying ₹2,687, believing that paying for a service plan would ensure timely and reliable support when required.

Unfortunately, my experience has been completely different.

I raised a service request on 6 September 2026. A technician visited on 7 September 2026 and identified a motherboard-related issue. He asked me to wait 3–4 days, saying that the required part would be arranged by the company.

I patiently waited.

After 4 days, when I contacted the technician, I was told that the required part was not available.

Since 10 September 2026, I have made multiple calls and followed up repeatedly until 26 September 2026, but my issue is still unresolved.

What hurts the most is not only the delay — it is the complete lack of accountability, responsibility and a clear timeline.

Every time I follow up, I have to explain the same issue again, wait for updates and make another call. As a customer who has already paid for a service plan, I should not have to continuously chase the company for basic service.

After being frustrated with the prolonged delay, I finally asked for a refund of the amount I paid for the service. The response was simply:

“Sorry, it is not refundable.”

So, where is the accountability?

No proper service.
No spare part availability.
No confirmed resolution timeline.
No satisfactory response.
And when I ask for a refund, I am told it is not refundable.

This is extremely disappointing and mentally exhausting for a customer who has already paid for the service.

If a company accepts payment for a service plan, it should also take responsibility for providing that service within a reasonable timeframe. Customers should not be left helpless after making the payment.

Eureka Forbes, I need a clear answer: If the company cannot provide the promised service, why should the customer be left with no resolution and no refund?

I sincerely hope the company takes responsibility, provides a concrete resolution, and addresses this matter instead of simply asking customers to keep waiting.

Very disappointed with eureka forbes service. I have received my Aquaguard purifier on 6th september but till the date the installation is not yet done. And nobody from them is solving my problem only false promises are made by them. Very disgusting service I highly recommend not to buy any product from them.

Very disappointing and extremely poor service from Eureka Forbes Aquaguard.

I am highly disappointed with the customer service and support. The way my complaint has been handled is extremely frustrating and unacceptable. There seems to be no proper follow-up or even a clear record of the ticket history.

After this experience, I seriously regret choosing this product and would not recommend Eureka Forbes Aquaguard to others.

Such a disappointing experience. I expected much better service and support from a reputed brand. Extremely frustrated and dissatisfied!

Dear Grievance Redressal Team / Customer Service Head,
I am writing to formally escalate an unresolved issue regarding my interaction with Eureka Forbes. My official complaint is registered under Ticket Id: 90807925.
Despite multiple follow-ups and providing all the necessary evidence and photographs, I have received no meaningful response or judgment from your team. We feel deeply misguided by your sales representative, and this prolonged delay is causing our family significant distress.
Please review the full case timeline and return the item.
Regards
Ananta Kumar De

Very disappointing service from Eureka Forbes Aquaguard and Spenta Services. The tap of my Aquaguard purifier broke on 17th September, and I registered a complaint the same day. It’s been 5 days with no response or resolution. Very poor customer service and support.

They don’t even have the spare parts for their own product, and their service team doesn’t answer the phone. Extremely frustrating experience.

Dear Eureka Forbes Team,

I am writing to urgently escalate the issue regarding the dismantling and reinstallation of my water purifier\.

I contacted your team on Saturday itself and clearly explained that the purifier needs to be dismantled and reinstalled at my new residence on an urgent basis\. However, despite multiple follow\-ups, I have not received the required support\.

A technician visited, but instead of addressing the dismantling/reinstallation requirement, he informed me that he had come only for regular service and started discussing AMC\. I had already explained the urgency and the reason for the relocation, but unfortunately, my concern was not addressed\.

Very disappointed with the service from Aquaguard and Eureka Forbes.
My RO purifier has been non-functional since 04 September 2026, despite having an active Gold AMC. The last technician, Santosh Kumar Rout, visited and informed me that a spare part was required and that he would contact me once it arrived. Since then, there has been no update, no repair, and no follow-up.
I have booked service requests multiple times (around 5 times) and contacted customer care repeatedly. Instead of resolving the issue, I received a message saying my complaint was closed because they could not reach me on a phone call.
This is completely unacceptable. If a service appointment is booked, the technician should visit the registered address. Closing a complaint simply because a call was not answered is poor customer service and an excuse to avoid providing support.
As a result of Aquaguard's failure to honor its AMC commitments, my family has been forced to purchase bottled drinking water from outside, leading to additional expenses of approximately ₹1,800 so far.
Customer ID: 6002862870
Registered Mobile: 9871512898
I am demanding:
•Refund of my AMC charges.
•Reimbursement of ₹1,800 incurred on drinking water.
•Immediate action and accountability for the unresolved complaint.
I would not recommend purchasing an AMC from Aquaguard if timely service is not provided when customers need it the most.
#Aquaguard #EurekaForbes #PoorService #AMCComplaint #CustomerExperience #ROServiceFailure #ConsumerRights