Euronics Avis 

Having been recommended to Euronics when our dishwasher expired, we visited the shop( great to speak to people who really knew their product), agreed to buy the product they recommended, arranged an arrival date, their fitters arrived on time, fitted the machine quickly and efficiently and fully explained how the product works in easy and simple terms.
Customer service at its very best and one of the key reasons we should support our independent retailers who are so vital to our local communities.
We cannot recommend Euronics highly enough.
Ewan Dodds

We used The Telford Oakengates store from start to finish for a new integrated dishwasher and freezer and we had an excellent service . The sales staff were helpful and informative without pressure . Then Sterling and Marc who delivered and fitted our appliances took care in fitting the appliances perfectly. They were clean, tidy and completed the fitting of both appliances with skill. Will definitely use again 100% excellent and professional.

Have dealt with the Eccles store over many years and continue to be impressed with their selection of products, expert service in-store and by the delivery guys. No problem with uplifts of old machines. The Fridge-Freezer just purchased, delivered and installed (Beko model) looks and works really well. Well done to all.

I ordered a washing machine from the Chelmsford branch on Wed 22 July. Delivery was scheduled for Friday 24 July with a midday delivery slot. I phoned when the delivery was overdue. I was told that my delivery had been cancelled with no explanation as to why. Nobody phoned me to update me on the cancellation. I waited at home for three hours needlessly. I have lost trust that this company will deliver my order. Very poor customer service. This is bread and butter stuff you would have thought.
The order code is ORD10708011. Moulsham street. Chelmsford branch.
The matter has now been resolved so I'm changing my rating to 5 stars for good customer service.

mi è stata attuata una truffa da parte di euronics, non ordinate mai sul sito, con le loro clausuline del ca zzo se vi fanno sparire da un pacco qualcosa lo prenderete in quel posto, ho ordinato un telefono da 1300€ senza ricevere il telefono in questione ma solemente la cover e se ne vogliono lavare le mani, pessimo servizio non ordinate...
molto meglio amazon
peccato non si possa dare 0 stelle di valutazione

Had my money since 15/7/26.!phoned on 16th and was told an issue their end and a refund was being issued . Not issued so got in touch on 21/07 and said it would be issued today

I have used Euronics in the past, their service has never disappointed me. I had already visited another main retailer and the service was deplorable, so decided to purchase a Shark vacuum cleaner from Euronics today. Personal service, quick and efficient, who could ask for more.

bought a hot plate for our business.
its a pharmacy, it was to heat up ointment and suppository base substances.
it has more or less died in about 6 moths.
the company instead of being fair and helpful - gave us the runaround.

This is proper customer service ! I needed to have two televisions wall mounted and buy a new tv too and had been recommended Thames View by my sister. I couldn't have asked for more, Roy and his son Chris went above and beyond the task, making sure the televisions were connected to all my settings and even showed me how to access programming that I wasn't aware of before. Obviously, they and Susie in the showroom are highly recommended.

Euronics di po' bandino. Solo una cosa sono entrato per acquistare uno smart wach 8. Non mi hanno filato di pezza. Ho aspettato al bancone diverso tempo con personale che girava per il negozio senza dirmi nulla come se fossi invisibile. Mai piu entrerò in questo negozio. Professionalità zero.

I ordered a Shark fan through Euronics website - the supplier being Kitchenology ltd. The Euronics website allowed me to select a delivery date. I chose next day and the quick delivery time was the sole purpose of purchasing through this website. I chased the supplier to check on the delivery time having heard nothing from them, to be told that they can not deliver the product until 3 days later. It is pointless allowing customers to select a delivery date only for the supplier themselves to be unable to fulfil the date. Very disappointing.

Niente da dire sul negozio di Domus Roma ma la consegna fa schifo ti fanno un orario di 3 ore per la consegna e nn arrivano e sei tu che li devi richiamare x sapere. Quando fai notare che per aspettare loro stai facendo tardi al lavoro ti rispondono pure stiamo a lavora’ pure noi. Pessimo servizi mai più

Buongiorno mi permetto di scriverle in merito a una gestione inaccettabile e inadeguata rispetto alle pubblicità " Euronics non ci sono paragoni" nel senso che peggio di cosi non si può.
Ho ordinato un Apple 17 per mia figlia ordine 514607152 pagato aggiungendo un assicurazione di 3 anni ad oggi il magazzino continua a darlo in lavorazione. Il contact center che non ha modo di relazionarsi con la suddetta logistica mi ha consigliato di annullare l'ordine. Ho dovuto accettare questa soluzione, che a mio avviso per un'azienda come la Vostra è assolutamente surreale e poco probabile. Il risultato non ho il telefono il rimborso speriamo arrivi mia figlia insoddisfatta e i risparmi di.mesi buttati. La mancata cura del cliente , nessuna preoccupazione da parte di chi dovrebbe essere al timone di un problem solving istantaneo e veloce. Manca molto di più, manca tutto. Meno pubblicità e maggiori collaboratori adeguati. I clienti sono la ninfa vitale e non zerbini, questo atteggiamento lascia un immenso amaro in bocca.
Le auguro un buon lavoro e al suo vertice di cui non mi è stato possibile accedere alla mail e mi riferisco al Sig. Massimiliano iovino dica che ha molto lavoro da fare . Colpa mia che non ho controllato transpilot quotazioni devastanti .Grazie Silvia Stefania Spadoni cliente enormemente delusa.

Purchased every electrical item in our house from them for decades, but recent experience rocked my confidence. Spending a large sum recently on a new oven does not apparently qualify you for politeness or respect. Arrogant and full of self important younger staff members need some humility and several lesson in customer relations. I was made to feel very uncomfortable and embarrassed as this impertinent juvenile challenged my integrity. Unfortunately this customer will no longer purchase anything from this company which is sad as its a family run business and in the past...they were 'they stood out as the best'. I always felt confident and valued, but sadly the new generation do not have the same ethics.

Negozio fornito , la scelta è ampia gli articoli di ottime marche;molto ben gestito da personale competente , disponibile e gentile.
Le mie esperienze sono sempre state positive.

I had the guys install a built-in under oven in my kitchen. They installed it and made all the alterations that we needed perfectly. The guys in the Harrow branch Robin, Mark and Ben were great (apologies to the other guy's name who I missed). Would definitely recommend this local store

Euronics - Harrow Weald Branch (Sorrell & Son)

Pessimo,roba da mercatino cinese.Smartwatch sostituito tre volte e sempre rotto.Al banco gente straincompetente e maleducata.Non acquistate in questa spazzatura euronics

Ordinato un telefonino di cui mi hanno confermato che in giacenza era presente, effettuo l ordine on Line e nulla mai più sentiti.
Mi presento in negozio e nulla non sanno darmi risposta con tanto di fattura in mano.
Sì andrà per via legale ovviamente!
Non acquistate on Line questa è una vera e propria truffa!

Ho ordinato un aspirapolvere che mi serviva il prima possibile. Mi è stato detto di aspettare ma in totale sono passati due mesi di attesa per il nulla. Ho chiesto immediatamente la caparra con la consapevolezza di non venire più.

Bought an American fridge freezer from Orwell Retail Park,Ipswich store.. Gave our door measurements to salesperson at Ipswich, to be told that’s not a problem if necessary we take the doors off to get in. On delivery, as suspected did not go through door but delivery guys would not take off doors as they said it had not been booked in and needed payment and had to get back to depot at 2.45pm. They left it in our garage took old one away ,leaving us with nothing except cool bags full of food.we called salesperson and made additional payment, but do not understand why this was not done at time of booking as we said many times thought it would be a problem. We were then told by salesperson could not install it for 5 days.which was no good as we’re going on holiday the day they said could do it. It was booked in for day after our return and still had to wait till end of the day. Have to say the second team were very good and installed it in 20 mins , so cannot understand why the original team refused to do it. concerned that we were left without even fridge for this time and we are nearing our 80s.