Evans Halshaw - BYD Shrewsbury Avis 

Great service and was very helpful and amazing to deal with. Kellie was extremely helpful throughout!

Mikhail was so helpful great service from start will definitely be coming back

First time using Carsa to buy our car and it was a great service from branch manager Abbz and our host Stephen who
were both very helpful in preparing the car and guiding us through the process. Great coffee machine too.
Thank you

Very polite explained everything so we understood made us very comfortable thankyou

Branch manager Abs, and host Steve were really helpful did everything they could to match our needs and we left really happy with our new car. Couldn't be more helpful if they tried.

Very kind and helpful and careing in looking after me and my car.

This is by no way a reflection on the lovely salesman, but I wanted to part exchange my car & the offer for my car was an insult. I had been offered £17k & £17.6k by other companies which I thought was low & they offered £13k! Absolutely disgraceful offer & would not recommend this Company.

Car sold was faulty, no rush to repair it and it eventually caused a crash. Awful service afterwards and cowardly management who shouldn’t be trusted.

DO NOT USE! Avoid at all costs! Sold a vehicle in 2022, issues the following year with a major bolt being left off my engine! Whilst pregnant and having my other child in the vehicle! Then booked again in 2024, to be lied to! Or in their words ‘a miscommunication’ saying they hadn’t completed an MOT and service to find they had and failed it! The worst customer service throughout whole process. Sell you a car and as soon as you’ve driven away don’t care or even try to assist. Joke of a company! Try to escalate issue but get nowhere with putting in complaints.

Excellent range of cars. Excellent service, Mikhail was attentive and knowledgable. His service was second to none. Will definitely be back for our next car.

Extremely happy with the level of customer service I received from Hugh and Mikhail. They both went above and beyond with the purchase of my new vehicle. From helping me find a vehicle to going through the figures with my self and explaining all of the protection options. I would highly recommend Stratstone Shrewsbury to anyone wanting to purchase a vehicle.

Brought another vehicle and traded mine in. Got to say that Taylor was very helpful from start to finish was very fair and went the extra mile to insure I had peace of mind. Thank you Taylor your a credit to the team 👌

The salesman that we dealt (Mikhail) went above and beyond to guarantee we had the best service whilst buying our new family car, would highly recommend popping in if you’re looking at changing your vehicle

Great experience, everything that they said would happen did, promptly and professionally.
Our sales person was professional and friendly .
Would recommend to family and friends

Excellent experience the last two times I have used their service and MOT services. Prompt, easy to deal with and my car has been very well looked after!

Just picking up my new car from the car store after a very easy and pleasant transaction with Mikhail throughout the whole trade in and drive away process.
Highly recommend the ease and purchase of your next vehicle and the very friendly staff.

Quick and easy process from the initial call to the final purchase. All questions and queries answered swiftly. Taylor was a great help and made me feel at ease throughout my first dealer purchase.

Great service from start to finish from Mikhail. Thank you!

Mikhail Reid perfect with our purchase. he was knowledgeable, friendly and personable. Would recommend and will be coming back for our next car purchase

I had no option other than to trust mikhail as I was without transport and could not view the car.
A BIG Mistake !
I was sent a video of the car and it didn't mention the true condition of the paintwork. I still have video.
On receipt of the car I noticed some paint defects so they must have been bad as I'm in my sixties and the car was dirty.
I quickly sent some photo's of the paintwork so I could get the delivery driver guided away on his journey home.
Some days later I washed the car for my friend to see My friend pointed out some terrible paintwork which I could see myself after cleaning the car.
I called mikhail and he talked round in circles and never got anywhere rally.
He had me take the car to a sister garage for an assessment of the car paintwork.
Eventually after much getting nowhere he decided he would offer £60 towards the original photo of the marks on one door and the work had to be done at sister garage Stratstone BMW.
This car should never have been sent out especially after I paid nearly £19k for it !
Both front doors look like they have been flatted and not polished.
The rest of the paintwork most of which has been painted at some stage has huge dull patches and swirls in the paint and a dent near the fuel filler cover.
I stated by email I felt I needed to communicate with mikhail by email in future so I had a trail to follow up on if needed.
There has been no reply so I can only assume they have gone silent on me !
It is now going to cost me £500 to make the car as it should have left The Car Store !
This has been a terrible experience for me so please don't trust the sweet talker sales persons and spend your money elsewhere where you may not feel ripped off after spending nearly £19k.
If people keep spending money with them they will of course carry on as they are.
Next time if I do buy from a garage again everything will be done via emails not on the phone !
Eventually I was given £60 towards the cost of putting the car right But I could get it done at a paintshop of my choice! Laughable isn't it ?
They are part of the Pendragon company so I would check before purchasing from anyone affiliated with Pendragon as they communicated with The Car store through this !
Please beware folks and don't make the huge error I did !!