Purchase used BMW. Easy to reserve the vehicle from their website. Immediate response to arrange an appointment. Friendly cheerful greeting from Luke who was very helpful explaining what to expect dur... Voir plus
L'entreprise a répondu
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Purchase used BMW. Easy to reserve the vehicle from their website. Immediate response to arrange an appointment. Friendly cheerful greeting from Luke who was very helpful explaining what to expect dur... Voir plus
L'entreprise a répondu
Few hicups trying to get recal done. But when we went into the garage we were treated very proffesionally by the workshop reception guys. Job done and good communication. Guy that does the free car va... Voir plus
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This was our first experience of buying a new car on finance. We were very lucky to be looked after by Jordan , he was very Knowledgeable, polite and patient with us dealing with our many questions. H... Voir plus
L'entreprise a répondu
What an easy experience we've had buying a used car from Evans Halshaw. Having done our research we knew the exact car we wanted and travelled an hour to the showroom where Anthony couldn't have been... Voir plus
L'entreprise a répondu
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Écrit par l'entreprise
Every Day Low Prices
Southwell Road West, NG18 4TR, Mansfield, Royaume-Uni
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Didnt carry out the work i asked for
£220 to change engine oil and filter is robbery

Réponse de Evans Halshaw - Citroen and Vauxhall Mansfield
I was a little disappointed in my last visit to Evan’s Halshaw Citroen.
Their communication is great and ordinarily I have had no issues.
However, on this visit, my vehicle needed a repair in excess of £3,000 which was worth more than the car.
Whilst I was there I declined to have the work done and asked about getting a new one, but rather than someone approaching me and looking at options there (or even booking me an appointment with sales if they were busy), I was told to chase them myself which I found a little disappointing, especially seeing as I now have a new car from elsewhere, they could have achieved a sale.
Similarly, the £3,300+ repair bill was rather high and I assumed ‘this was the price’, why would I think otherwise if this is what I was quoted? However, around 24 hours later (maybe even less), I received an email unprompted saying they could shave over £600 off the price. I understand this could be due to the use of other parts? Maybe cheaper parts? But why was this not offered to me at the time?
Whilst I still didn’t go ahead with the repair, I might have done if this option was available to start with.
It just seemed a little non-transparent and a bit of an awkward process. I appreciate what has been done for me in the past, but I have lost confidence in Evan’s Halshaw knowing that the price of works can vary so greatly, just by saying ‘no thanks’.

Réponse de Evans Halshaw - Citroen and Vauxhall Mansfield

Réponse de Evans Halshaw - Citroen and Vauxhall Mansfield

Réponse de Evans Halshaw - Citroen and Vauxhall Mansfield

Réponse de Evans Halshaw - Citroen and Vauxhall Mansfield
Well the sales rep we saw this morning was great genuinely, can't fault him -Lewis.
However we went to view a car this morning priced at £23980.
Mazda CX-60 LR25 XCD. The doors of the car wouldn't open, the battery was completely flat. We asked how long they had had this vehicle with it being a 25 plate and you can't even open the door due to a totally flat battery. It has been stood for he said around 183 days so that happens. We asked him to check with the manufacturers what impact that would have on the battery long term and arranged to phone back this afternoon for an answer.
Went back online ro get the phone number to call them back and they have put the car up by £630.00 to £24610.00. Rang up spoke to someone different and he said that happens we just check market values.
Really... so a car you have had and been unable to sell for 6 months has suddenly increased in value on the exact day we came to view it and we're interested in buying it.
Not a very good way to treat customers!

Réponse de Evans Halshaw - Citroen and Vauxhall Mansfield

Réponse de Evans Halshaw - Citroen and Vauxhall Mansfield
No parking spaces, 1 disabled spot, around 100 plus cars on site, all accessible parking for disabled drop off took up by demonstration cars electric parking charging, complete shambles when I took my motability vehicle for its mot, staff very friendly.

Réponse de Evans Halshaw - Citroen and Vauxhall Mansfield
From booking my service to getting it done was was a delightful experience

Réponse de Evans Halshaw - Citroen and Vauxhall Mansfield
Was able to accommodate a scheduled Fiat Service .

Réponse de Evans Halshaw - Citroen and Vauxhall Mansfield
Efficient and friendly staff
Great video of video health check

Réponse de Evans Halshaw - Citroen and Vauxhall Mansfield
Quite happy with the service but a complimentary wash and footwell vacuuming was offered and I accepted,however,this was not done.

Réponse de Evans Halshaw - Citroen and Vauxhall Mansfield
Great fast service understood my needs and got me back on the road within the stated time period

Réponse de Evans Halshaw - Citroen and Vauxhall Mansfield
Not happy at all . Told me they Checked my tyres as I had a problem of them but find out they haven’t checked properly as they would have find a nail in it . The second thing lucky because they didn’t find the nail the pressure of tyre was going down had to take to local garage where they noticed the other three tyres was on 42.5 when they should be max 36 . Three thing still haven’t helped me why my car is only doing 260 miles instead of 330 before the update , to me this is wrong and need sorting out . Four thing rung up on Saturday to tell them all this and was told to ring back Monday and didn’t even take my name when to spoken to salesman.

Réponse de Evans Halshaw - Citroen and Vauxhall Mansfield

Réponse de Evans Halshaw - Citroen and Vauxhall Mansfield
This place don’t worry about the quality levels and can’t accept the way treat to customers

Réponse de Evans Halshaw - Citroen and Vauxhall Mansfield

Réponse de Evans Halshaw - Citroen and Vauxhall Mansfield
Staff were respectful, honest and very helpful contacting me to update me on the repair schedule ensuring the vehicle was repaired asap.

Réponse de Evans Halshaw - Citroen and Vauxhall Mansfield
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