It is the after service if you will our car was recalled and we had to book the car in to sort out the software but we couldn't make the appointment due to my partner being in hospital. So I have be... Voir plus
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Lisez les avis des autres
I give evanshalshaw York 5 stars for help respect efficiency and airbags quickly fitted whilst we had a coffee made by Rohan on reception car brought to front door of garage for our convenience when... Voir plus
L'entreprise a répondu
Dealt with Liam who helped us choose our new Peugeot 3008 he was super helpful and knowledgeable and helped us through the whole process keeping us up to date with delivery and pickup even going so f... Voir plus
L'entreprise a répondu
Service was carried out quickly, and well within the agreed timescale. And the customer service staff were pleasant and called me up to let me know when the car was ready to collect. The only (mino... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Coordonnées de contact
Centurion Park, Clifton Moor, YO30 4WW, York, Royaume-Uni
- 01904 698150
4,2
Bien
360 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very good service, difficult booking in
Very good service. Vehicle pick up & drop off was excellent. My only complaint was trying to book my vehicle for its service. Online booking didn't work & trying to get through on the phone was very very hard & frustrating.
25 novembre 2024
Réponse de Evans Halshaw - Citroen York
Hi Jason,
We appreciate your positive feedback on our vehicle pick-up and drop-off service.
We understand the frustration you experienced with online booking and phone calls.
We are constantly working to improve our booking process and will take your feedback into consideration.
Evans Halshaw Customer Services
The staff where polite
The staff where polite, friendly and kept me informed all the way through the process
18 novembre 2024
Réponse de Evans Halshaw - Citroen York
Hi Kevin,
Thank you for your kind words.
We are delighted to hear that you were happy with the service you received.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Citroen York
Hi Sarah,
We appreciate your kind words.
We strive to provide excellent customer service and are glad you found our team helpful, friendly, and efficient.
Evans Halshaw Customer Services
No communication since buying the car
No communication since buying the car, I had to initiate the contact last minute before the day of delivery. They would pass my call from one member of staff to another and all of them including managers sounded like it's their first day at work. I payed for GardX and was told the car would be valeted. Guess what, I received it after six days all dirty inside and no GardX applied, with empty tank showing just enough fuel to drive 10 miles. I emailed their manager to request a refund for GardeX and some money to cover valeting expenses since I have to arrange it myself. No reply whatsoever, will have to escalate to Pendragon plc and make this well known on social media. Got some photos of the car taken on the day of delivery, so everyone can see in what state you may receive your car if buying form Evans Halshaw. Appalling customer care.
1 novembre 2024
Avis spontané
Réponse de Evans Halshaw - Citroen York
Hi,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Citroen York
Hi Keith,
Thank you for such a positive review.
Have a wonderful day!
Evans Halshaw Customer Services
Excellent customer service
The customer service provided by the service department is excellent and Connor was very helpful. I was advised what I could expect timescale wise and that was exactly what I received. Faultless!
23 octobre 2024
Réponse de Evans Halshaw - Citroen York
Hi,
We appreciate your kind words about our service department and Connor's assistance.
We strive to provide exceptional customer service and are thrilled to hear that your experience met your expectations.
Evans Halshaw Customer Services
"Outstanding Car Buying Experience with Exceptional Service at Evans Halshaw Leeds"I had a fantastic experience at Evans…
I had a fantastic experience at Evans Halshaw Leeds, thanks to their outstanding team. A special shoutout to Jaimie Maccabe, who provided exceptional service throughout my car-buying process. He was knowledgeable, patient, and went above and beyond to ensure everything was perfect. I highly recommend Jaimie and the team for their professionalism and customer care!
12 octobre 2024
Réponse de Evans Halshaw - Citroen York
Hi Miranda,
Thank you for your kind words about our team in Leeds and Jaime.
We are thrilled to hear you had a positive experience and are happy with your new car. We appreciate your recommendation and look forward to serving you again in the future.
Evans Halshaw Customer Services
Friendly and quick - thanks Rowan!
Rowan was incredibly helpful and friendly. Took me through all the findings from the MOT and service.
30 septembre 2024
Réponse de Evans Halshaw - Citroen York
Hi Mark,
We're delighted to hear that you had a positive experience.
We appreciate your kind words about Rowan's helpfulness and friendliness.
Evans Halshaw Customer Services
Quick service friendly staff
30 août 2024
Avis spontané
Réponse de Evans Halshaw - Citroen York
Hi Andrew,
Thank you very much for leaving a review!
Have a nice day!
Evans Halshaw Customer Services
excellent reception and service in York
excellent reception and service
called in to respond to recall notice and all sorted within an hour plus a free motor health check Well done
15 juillet 2024
Réponse de Evans Halshaw - Citroen York
Hi Gwen,
I appreciate you taking the time to leave this review.
I am very pleased you are satisfied with your visit!
We hope to be of service to you again,
Evans Halshaw Customer Services
Excellent customer service
Came in looking for a new car and was assisted by Ross.Great customer service and left having purchased a new car.
14 juillet 2024
Avis spontané
Réponse de Evans Halshaw - Citroen York
Hi Mrs Cummings,
We appreciate you taking the time to review us!
I am very pleased to hear that Ross handled everything to your satisfaction.
Enjoy your day!
Evans Halshaw Customer Services
Fantastic
Took car for an MOT, everything was very smooth, communication great, and the car was even returned cleaned inside and out which was totally unexpected for the price paid.
8 juillet 2024
Réponse de Evans Halshaw - Citroen York
Hi Gary.
Thank you for taking the time to share your positive experience.
We're glad to hear that you were happy with the service and communication.
We appreciate your feedback.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Citroen York
Hi Noel,
Thank you for your kind words.
We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services
Friendliness of the staff
8 juillet 2024
Réponse de Evans Halshaw - Citroen York
Hi Jill,
Thank you for such a positive review.
Have a wonderful day!
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Citroen York
Hi David,
We always appreciate positive reviews!
Thank you, and happy motoring!
Evans Halshaw Customer Services
Unable to contact service dept by phone…
Unable to contact service dept by phone - Frustratingly multiple attempts to call service number of DS York would just result in either just ring out or go dead
11 juin 2024
Réponse de Evans Halshaw - Citroen York
Hi Donna,
I am sorry to hear that you have had trouble getting through to both the sales and service department at our DS dealership in York.
If you still needing to speak with someone, please email us with your details to service.followup@pendragon.uk.com and we will ensure that you are contacted back.
Thank you,
Evans Halshaw Customer Services
Liam and there team are incredible.
Liam made the experience enjoyable from start to finish. he kept me informed throughout the whole process of getting my car. the whole team came to help when the system went down (No fault of their own) and did every thing in the power to get it sorted effortlessly for me. I would recommend Evans Halshaw York to anyone. what a fabulous experience.
13 juin 2024
Avis spontané
Réponse de Evans Halshaw - Citroen York
Hi Jodi,
Thank you for taking the time to leave us this fantastic review!
Liam strives to provide excellent customer service at Citroen York.
Thanks again!
Evans Halshaw Customer Services
Neil made me & my mum feel at ease…
Neil made me & my mum feel at ease since our first visit. It was such an easy experience buying my car. Brilliant
30 mai 2024
Avis spontané
Réponse de Evans Halshaw - Citroen York
Hello Gabby,
Neil loves receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Evans Halshaw Customer Services
Ease of booking and kept informed of…
Ease of booking and kept informed of progress through the day
30 avril 2024
Réponse de Evans Halshaw - Citroen York
Hi Stuart,
A big thank you for leaving us a 5* review!
Have a lovely day!
Evans Halshaw Customer Services
Excellent service from Connor
We took our DS7 in for service/repairs and I wanted to thank Connor for all his hard work and dedication to ensuring the job was done thoroughly and correctly. He had kept us updated throughout, great customer service and a very friendly team.
19 avril 2024
Avis spontané
Réponse de Evans Halshaw - Citroen York
Hi Natalie,
Thank you very much for taking the time to leave us this positive review!
Connor's aim is to deliver a positive customer service.
Have a great week!
Evans Halshaw Customer Services
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