Evans Halshaw - Ford Transit Centre Manchester Avis 

I bought a Ford Ranger from Evans Halshaw Bedford in June 2025 with full Opteven warranty and Evans Halshaw service package.
The car went in for a service and MOT on March 25th 2026 in Manchester as that is where we now live.
I was told at 3pm over the phone that all was well and that the car was ready to pick up. Took a taxi to the Service Centre at 5pm to be told that the car was NOT ready to be picked up, and that it had failed it's MOT due to:
1- Safety Critical Steering/Suspension - Front Suspension
Operations
14 - Shock absorber negligible damping nsf requires new'
I enquired whether this would be covered by the warranty and was told 'Yes' - however, I was told that 'due to delays getting the fix approved', my car would not be ready for over 2 weeks!!!
I was then told that 'if I wanted to pay immediately' I could have the car the next day. I elected to do this as I need the vehicle for work and could not afford to have it off the road for over two weeks.
I spoke to the Opteven Warranty team and explained the situation to be told the following:
'Good afternoon Paul,

We have reviewed your comments, and we are not responsible on how the dealer has presented or advised you about our claims process and cancellation of warranty

The claims process and cancellation terms is clearly outlined within your customer pack. We cannot advise you on what actions you should take with the selling dealer.

Kind regards

NAZIR SULTAN HAQ
Customer Service Team
Tel. +44 (0) 345 222 4540'

Basically the warranty team told me it was not their responsibility.
I cancelled the Warranty (it cost £999) and was told that there was no refund - basically hidden in the Ts and Cs of the Policy Document:
'Good morning Paul

These is no refund due after the 30-day window, please refer to page 7 of the policy booklet which I have attached.

We act as claims administrators on behalf of our dealer partners and are not responsible for any applicable refunds.

Kind regards

NAZIR SULTAN HAQ
Customer Service Team
Tel. +44 (0) 345 222 4540'

There were several further follow ups with Evans Halshaw and there was no attempt to resolve the issue or offer any help. I was getting hacked off at this stage so I cancelled the Service Package as well - couldn't see the point of giving my money to an outfit that treated customers so badly.
Want to hear the funny ending - one week later the gearbox failed - no warranty, no service package! Cost me five grand - that bit is MY fault.
However, overall, once Evans Halshaw had my cash it seemed like they were happy to dispense with me and not offer help.
Spent nearly £25000 on the Ranger and Package only for it to fails it's MOT 9 months later and lose the gearbox.
Not Good.

==========

Evans Halshaw posted a reply to my review asking me to forward details to their customer service team.
In fact, I had already made my feelings clear previously.
Here is an exact copy of their reply to me, and my response back (in reverse order:

Hi Kelly,

Hope you are well.

I have to say that the below response is impersonal, looks system generated, designed to fob me off, and does not even begin to address the issues that I raised.

Based on this, I have today cancelled my Opteven Warranty and Evan’s Halshaw Servicing agreement. I do not wish to be a customer any longer.

I am a little surprised at the way this was handled.

Kind regards,
Paul Haynes

On 27 Apr 2026, at 12:40, Kelly Knight (address removed) wrote:


Dear PAUL HAYNES,

Thank you for taking the time to share your feedback regarding your experience at . We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience.

We will take your comments into consideration to make changes to improve our customer experience. If I may be of further assistance, please contact me below.

Kelly Knight
(Email address deleted at request of TrustPilot)

Put my truck in for repair, Turbo had blown, took 4 weeks to repair (should have been a 5 hour job) after eventual repair i was given the price, I went to pick the car up to be handed a bill with an extra £1100 on it and was told to ‘ignore the previous invoice’, I was desperate for the car back so had no choice but to pay £4000+ I drove the car away on the Friday evening, the car sat on my drive all weekend, when I went to drive to work on the Monday my battery died on me driving down a busy M6 motorway! I was recovered by the AA to be told the alternator hadn’t been reconnected after the repairs! Customer services fobbed me off multiple times telling me someone would call and speak to me, now two months on I’ve had no calls and no help regarding this! Possibly the worst garage I’ve ever had any dealings with and worst customer service going! Although customer service claim to help and tell you the garage will be in contact absolutely nobody has contacted me regarding the problems still left with my truck!

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M hardy

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After ringing Evans Halshaw to purchase a van, spoke to a gentleman called Terrance Lee. Arranged a meeting same day after showing me a couple of vans i decided which one i liked, and through the full experiance Terrance was very informative, helpful and professional. A week into owning the van had a injector issue, so took the van back to be booked in at the service centre for the issue to be rectified. After the branch were reluctant to give me a replacement vehical to go home in. Using the excuse it had to be off the road for eight hours, even though had purchased fords extended warrenty, Terrance went above a beyond, and even gave me a lift back to my home address. All the while my van was being fixed Terrance kept me informed on the progress to the result i got my van back. Thank you Terrance.

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