Evans Halshaw - Hyundai Gateshead Avis 

Even zero star if I could rate

I made an appointment for a test drive of a Sante Fe. Arrived early. No reception. Hung around the show room for 25 miniutes looking lost. Eventually person after previously walking around me and serving some one that came in after me eventually asked me if he could help. He said the person I had arranged to see was busy with others and I will have to wait 5 to 10 minutes. Ellie then turned up after 7 minutes. Viewed Sante Fe and needed to check the boot area in an EV9. the staff could not open the boot. The car had a flat battery so they came back with a booster. That also was flat so obtained a second. But then did not know where to access the battery. After a few minutes and riving at some plastic panneling in the car managed to get the car to start and open the tailgate. Sadly it was too small for my needs. Then went out and shown the car to test drive. In the middle another member of staff came out and engaged in a detailed coversation while I was totally ignored. Then finished. Had a test drive came back and Ellie was engaged in what appeared to be other uniformed staff. I stood a few moments and it was obvious I was not getting answered. So I intruded and got told that Ellie was busy and to sit over there(at her desk). I did and Ellie turned up a few minutes later. I explained I was not buying a car immediately and asked for the lead time and current prices. Ellie asked me which model and trim etc. I would like put the details in her computer and advised me there was one available in Tilbury. I explained yet again I still have other vechiles to look at and am not buying today. So asked for pricing. My this time it was quite apparent she did not want anything more to do with me due to her body language and said she would send all prices and lead times on. Over 1 week later and no details. Obviously Evans Halshaw do not need or want my business.If these lot can't get their sales pitch right to encourage you to buy... What is the car going to be like? Will it arrive on time? If this attitude of the pre-sales? I can imagine what the warranty and the after sales are like? Sorry I could not recommend a dying dog to buy a car from these jokers! I have never in my whole life been treat so badly when viewing a car with the full intention of buying imminently. No woriies I shall spend my £40k to £80k elsewhere, its not burning a hole in my pocket!

Staff friendly, efficient and professional but parking a total nightmare. Difficult to check your car in if you can't park. Tech staff let me use the MOT bay otherwise there was nowhere else to park.

Evans Halshaw Hyundai Gateshead Extortionate labour charges, too many attempts to upsell and poor telephone answering

Nice job and helpful staff

Servic was good and your custma servis wo 10/10

Everything perfect

Really professional and attentive staff. Everything done to the times stated, any questions dealt with. Very helpful.

I've been using this garage for the past 5 years. Wouldn't take my vehicle anywhere else

The service took significantly longer than expected.

I didn’t receive a progress video.

I didn’t receive a summary of work done.

Customer service dreadful. Lack of communication including no response to contact by emails and webchat. Eventually responded 3 weeks later but only after my phone call.

Wonderful lady on service reception was extremely helpful. Only plus of whole experience.

123 point checks hadn't been completed as issues with car from day 1.

Still issues with car. Lost all confidence in Evans Halshaw Hyundai Gateshead so having another garage look at it.

After years of purchasing cars including from other Evans Halshaw garages I would not recommend using this garage.

Friendly and helpful same day service. Needed a quick turnaround the the team sorted.

Had a problem opening my tailgate. Booked an appointment easily. Problem was resolved on the day of visit. Recommend Evans Halshaw

Evans Halshaw, Gateshead.

I dealt with two people - Michael Porter and Martin Mason - both of whom were excellent in every aspect regarding my car purchase.

I would have given a 5 star review, but a promise to have the vehicle's few knocks on the bodywork straightened out wasn't kept, but otherwise the whole process was straightforward from start to finish with a few options given for financing the deal.

Very friendly staff, professional and couldn't have done more for me.

Efficient and professional

I always take out a Service Plan with Hyundai Gateshead.
The service over many years has been brilliant.
Everything reasonably priced and the convenience of dropping the car off all day at a place I trust to look after my vehicle.
Ashley was fab and updated me through the day and let me know when my car was ready to collect.
Thank you!!

Buying my first car in the UK was a big step, and Sam made the whole experience smooth and stress free from start to finish.

As I live several hours away from Gateshead, almost everything was handled over the phone and by email. Despite the distance, Sam and Dave kept me informed throughout, answered every question patiently, and made the entire process feel straightforward and reassuring.
Collection day went smoothly, and I’m delighted with my Hyundai Tucson.
A sincere thank you to both Sam and Dave for their professionalism, honesty and excellent customer service. Highly recommended.
More Miles To Go !