Evans Halshaw - Hyundai Milton Keynes Avis 

Efficient staff. Good comms only downside was car was supposed to be back same day and wasn't.

Nick Lynch, the salesman, was extremely helpful and thorough (but not pushy) and he took us through every step of the process with kindness and patience. We are very happy with our purchase and the service we have received.

The company's booking system is appalling. MOT reminder came through on text and by email with a link to their website. Went on the website, booked an appointment for the morning of 20th March at the Milton Keynes (Newport Pagnell really) location and received a receipt, saying staff would contact me to confirm my details. 7 days later, I get the same MOT reminder. I tell them this is already sorted and they tell me someone should have called to say my booking was rejected and they now have no bookings that day (even though the website said that day was available when I booked originally). This isn't the first time that booking with EH has been problematical and frustrating. They really don't seem to care about customer service when it comes to bookings! And don't try speaking to the service department to sort things out. You'll never get through!

Quick, efficient

Turning up and then learning that booking on the Evan Hawshaw website does not work and I would have to rebook is stupid. The parking is extremely difficult as there are car everywhere and it makes it close to impossible to get out

Excellent service. 4 stars because they did report the battery test results

Had no issue booking servicing/MOT. Arrived on time, 8am, had booked a courtesy car as I live about 30 minutes away and knew it would take awhile. I was unable to get the courtesy car because my license hasn't been valid for over 12 months. Fair enough, but I wish they had told me that before I went. I settled in to wait for the day, not having prepared a book or any activities to keep me busy. I had not eaten breakfast or packed any lunch. Ended up ordering on Uber eats so I wouldn't go without (nothing within walking distance for food) and I accepted my fate. The fact they didn't have any snacks and the only offering for complimentary drinks was coffee (I don't drink coffee) was disappointing but hey ho.

After over 6 hours of vegging out on my phone they rang me and said the car was ready... having forgotten I was sitting in the lobby. I paid and got an explanation for the work, etc. All fine. Was told it would take 10-20 mins to finish the cleaning and they would come find me once it was finished.

After another hour I was still waiting. At this point I was just done with it all. The lack of courtesy car, the lack of drinks or any snacks, waiting and waiting with no update. I went and let them know and they had literally just forgotten about me! Who knows how long the car had been ready for! What a waste of an entire day. I was there for over 7 hours. I will try to book in somewhere else next time, maybe the northampton branch. Everyone I spoke with was very nice, but the hassle really wasn't worth that.

Edit: Got home and realised they didnt even bother to hoover the boot at all, although a full clean was included with my servicing. Just WOW.

The service team never picks up phones.
The car was in the garage for 18 days, then was told there was no fault, except rusted brakes that was cleaned.
Feedback from the service team is very poor.
No Courtesy Car offered.
Had to pay for taxi eight times to visit the garage to enquire about the status of my car.

Been trying for about 4 months to contact them tried phoning tried the forms tried the chat bot , I only want my key reset .

Why does it seem to be impossible to contact the service department at this garage - no-one ever seems to answer the phone. Now when I phone I just get the ringing tone (of course I don't think the phone actually rings at the garage!) and no-one answers. I've left it ringing for 10 minutes or so three times today, but still no answer. I have this problem everytime I
try and book my car in, and I have complained about it before, but nothing seems to change. So frustrating and such poor customer service. ... and please don't ask me to email and someone will contact me - I've tried that before and it was a waste of time.

I don't like not being able to contact the service dept,
no-none answers the phone, apparently this is a known problem, I have had 3 visits lately and its still not fixed, how can you monitor you calls for training and quality when you cant get through
Front facing staff are working in difficult conditions with systems that are substandard, communication is the key to customer service even when things don't go as planned

Where do I start:
- it is impossible to get through via a phone to the Milton Keynes Hyundai dealer service departments. The phone just rings and then hangs up. There are multiple complaints on Trustpilot about this. Email and online form communication also doesn't receive a timely response - the only way I got a call back was by ringing the sales department. I secretly tested the phones when I was on-site and the red light indicating the phone is ringing is just ignored by staff.
- I am a blue badge holder, and the disabled bays are occupied by stock cars so cannot be used by customers.
- I never received a phone call telling me my vehicle was ready.
- I never received the personalised health check video that was shown on my invoice.
- I was advised the service department closed at 5pm - your own website says it closes at 6pm on weekdays.

I am seriously considering getting rid of my Hyundai as with the closure of Bletchley and Old Stratford dealers there is no longer a good franchised dealer in Milton Keynes.

Excellent service

Please find a system where someone answers the telephones.
Otherwise staff and service is 10/10

The service department never answer the phone. They don't answer contact forms either. How can you deal with someone you can't contact.

Issue has now been sorted.

thanks to the team.

Went in for service and my car came back worse than I took it in.
Had a random notification come up on the dashboard. so I paid for it to be looked into. (this is aside the service plan).

Came to pick up the car and now my front camera is no longer coming.

Their response: its part of an accident damage, pay to get it fixed.

My front camera had no such issue, before my car went in there.

USE at your own risk.

I brought my car in to have an issue with the lights checked in Hyundai Evans Halshaw milton keynes and received excellent support from Matt and Morgan. Matt at the reception desk was friendly and professional, making sure I got the help I needed, and Morgan, the technician, was patient and thorough, checking my car carefully to ensure it was safe to drive. I really appreciate both of them for their service and highly recommend this dealership to everyone.

Professional and welcoming.