Evans Halshaw - Hyundai Warrington Avis 

After buying a car in April I have had nothing but problems. Been in the garage 4 times with the problem still not fixed. There’s words “what a nightmare” aww am sorry it’s a nightmare for you but AGAIN I am left car less. Won’t even organise a courtesy car!!!
Communication with Evans Halshaw has been a joke. First & last time I will us them!!!!

Wow - what a nice experience today, I popped in to look at a santa fe calligraphy, and the guy was so nice, he showed me round the car, showed me an ultimate version, and was just generally very nice and knowledgeable, exactly what car sales people used to be like, it's normally a different story these days with dealers literally not being bothered to sell you a car - so this was a refreshing change - nice work 10/10

I visited the dealership at Apollo Park, Warrington with a view to purchase a Hyundai Santa Fe. I met Stephen O’Brien who walked me through the vehicle and the purchase process. I walked out having placed an order to buy and three weeks later I was back to collect the vehicle. Stephen was in constant contact to update me as things progressed and after delivery he quickly responded to a couple of questions I had. It was a pleasure dealing with Stephen and I would heartily recommend him to help anyone looking to buy from this dealership. The car was delivered in immaculate condition, very well prepared.

No replies after submitting query (followed by a reminder some 10 days later) regarding an up-coming service. Query submitted via online form.

Friendly, helpful snd efficient

Friendly welcome and efficient booking

Very disappointing experience buying a Hyundai i20 online.

At the beginning everything seemed great. Kas was genuinely helpful, professional, and very responsive throughout the initial stage of the process. I was receiving regular calls and replies to emails within minutes, and he made the whole purchase feel smooth, transparent, and well handled. Based on that early experience, I had full confidence in the deal going ahead.

Unfortunately, things changed completely after delivery.

The car was originally advertised as having around 200 miles, but it arrived with over 6,500 miles. We agreed on a price adjustment with the dealer before delivery to reflect this. While the initial sales documents showed 200 miles, the final invoice was corrected; however, this still caused unnecessary confusion and inconvenience.

The vehicle was also damaged during transport arranged by the dealer. The front bumper was affected, and the repair has now been booked by the transport company. However, this situation should never have happened in the first place.

The condition of the car on arrival was completely unacceptable. Both the interior and exterior were extremely dirty. There were fingerprints everywhere, greasy surfaces, dirty upholstery, and the upholstery itself was visibly stained. The seats were dirty, plastic surfaces were greasy from touch, and overall it looked nothing like a newly purchased vehicle. The cup holders were sticky, clearly from something that had been spilled and never properly cleaned. In the glove compartment there was even a dirty used hairbrush left behind, which is completely unacceptable.

To make matters worse, the dealer was fully aware that this car was meant to be a surprise gift for my wife for our 10th wedding anniversary. She was abroad visiting family, which gave me only a few days before her return flight to get everything ready. Instead of receiving a car in an acceptable condition, I had to spend that time urgently arranging cleaning just to make it presentable.

All of this was officially noted by the delivery driver in the transport documents at the time of handover. The driver himself commented on how shocked he was by the condition of the vehicle. He even mentioned that he initially thought the car had been returned from a repair, rather than being delivered as a newly purchased vehicle. This is simply not the condition in which a car should be sold.

The dealer agreed to cover the cost of cleaning, so I arranged and paid for a professional valeting service to bring the car to the standard it should have been delivered in. After sending the invoice, the dealer is now refusing to pay, claiming the cost is too high.

Communication has also significantly worsened. I have been waiting several days for a response regarding the invoice. Every time I call, I am told that the Sales Manager, Sean, is in a meeting and will call me back shortly. I called around 12pm yesterday and still have not received a call back.

To make matters even worse, I have been emailing Evans Halshaw’s Complaints Department for several months regarding these issues. On every occasion I have been assured that a manager would contact me to discuss the matter. Despite these repeated promises, no manager has ever contacted me. Numerous email exchanges have achieved absolutely nothing and appear to be little more than delay tactics designed to avoid resolving legitimate customer concerns.

As a result, I have now escalated this matter to the Motor Ombudsman for independent review. The fact that a customer can spend months chasing responses, only to be repeatedly promised callbacks that never happen, is simply unacceptable. This entire experience has left me with no confidence whatsoever in Evans Halshaw's customer service or complaints process.

Overall, this has been a very negative experience. What started as a smooth and professional purchase has turned into a frustrating and disappointing situation.

If you are planning to buy a car online, my personal advice would be this: do not accept the vehicle if it does not match the agreed condition or standard. You have the right to refuse delivery. Let the driver take it back and let the dealer deal with cleaning and repairs properly. The stress, time, and effort I have had to spend trying to resolve these issues simply has not been worth it.

I will never purchase another vehicle from Evans Halshaw and cannot recommend them based on my experience.

Kept to time schedule fully informative staff very helpful and knowledgeable
All round good experience

I Have an EMaC service contract, which I've had for over 10 years for Evans Halshaw dealerships. Since moving back up north 12 months ago, I've used Evans Halshaw Hyundai Warrington for service and MOT. Every time they have let me down with either no hire vehicle available or the car has not been valeted after a service. These are part of the service plan contract which they don't seem to know of or just ignore it.
If no hire vehicle was available, then why not inform the customer, at least the day before, so that's its not a shock/disappointment on the day.
As for valeting the car, every other Evans Halshaw dealership I've used has carried out without any problems.
Unless they can sort these problems out I will not be returning to this dealership again.

Showroom clean tidy lots of areas to wait

Don't bother with that new Warrington branch bad ,,I put my car in for a service and regas on the air-conditioning ,,they did the service but didn't regas which was £150 so called them they said bring it back in we'll look at it,,so took it back in they said there's no leak but it needs a regas which is £150???? Then they said you can't have your car back until ive paid for them to look at my car which was £156,,,so I'm £306 pounds down and still no air-conditioning.

Damaged driver door mirror plus no service report

Mechanic forgot to put 3 parts of engine back so dangerously leaked petrol & caused additional issues with car. Zero customer service. Service Manager that was brought in to sort things didn’t care & refused to come to phone. It took a month to get them to fix car & they fixed the new issues not the original issue. Drive additional miles & go to a different Hyundai garage if you need a specialist garage.

Matt the service advisor couldn’t have been more helpful booking in and at short notice helping me get my Tucson it’s three year/30k miles service. Also service advisor spoke to me about loaning me his PHEV Tuscon if he still has it as I want to see if the PHEV is better than the MHEV I’ve got now. Thanks guys. What a nice facility too. Recommended garage use these they can’t do enough to help you and make the visit painless was promised in and out in before 10am by 9.38am I was on the road again. Nothing felt rushed or too much trouble.

Email stated loan car availability, but when I booked a service one month in advance I was told I couldn’t have one. Then when the car was ready it was not washed. The reason was there was a queue. I agreed to wait again while they washed it. When I finally got the car, they had ripped out the cable to my dash cam and it was left hanging in the driver footwell, even though they had unplugged the dashcam from the cigarette lighter socket.

The receptionist initially said that the car would be ready for 12 noon but promised to transfer to the priority list and was ready at 09.45. Good service.

Just wanted to give Gareth from Hyundai Warrington a 5 star review. Very pleasant to deal with and nothing was too much trouble. Answered every query very swiftly and when I met him in person just made the experience very smooth and enjoyable. A credit to the dealership.

Purchased a used Audi A1 from Evan Halshaw Hyundai Warrington. Put a deposit on the vehicle and there were a couple of issues ( egg on a tyre and some stone chips) so agreed to pick it up in 7 days at 09-30 on a Saturday morning. On arrival at 09-30 the vehicle was not ready for collection. We were told the tyre had not turned up! and it needed a valet. At 11.00 and we eventually collected the vehicle but still no tyre. We were told to get a tyre and to send them the invoice. They let us drive away with a car that was unsafe! we did get paid for a new tyre after nearly another week. On getting the car home we noticed over spray on both drivers windows and the bonnet. So had to have the car detailed. I have purchased several vehicles from EH in the past privately and as a transport manager for our company have purchased multiple vehicles from EH. This was by far the worst experience i have ever had, from a hour and half hand over that should have take 20 mins to a dangerous tyre to a un valeted car the list list just goes on. This will be the last time i use EH for private or business use. Very disappointing and a sales man that was just wanted to sell warranty and not bothered about the product he was sending out. The car was for my wife and it should have been a happy day picking up her new car and it just left us both totally disappointed ! She wouldn't even drive it home because she was scared about the tyre.

The people you deal with are lovely and really helpful. I just felt communication could have been improved. However, the company really did offer me a great deal on price because of a certain amount of inconvenience.

An excellent service from Steve!