Evans Halshaw - MG Banbury and Citroen Authorised Repair Centre Avis 

Time was a little longer than i thought it would be .

I recently visited the Banbury branch having received an online estimate for my current car and was looking to part exchange. The sales rep I spoke to seemed very unconfident of his job and rightly took a good look over my car which is immaculate.
After an hour and a half with him , he still wasnt able to give me a valuation on my car. He then went on to press me to buy a new model rather than used , and if I did he could "give me a little bit more" , I very much doubt it would have been £8,000 .
Having other time commitments, I left and said to call me once he had a valuation. He never called back. I emailed the branch who offered my over £1,500 less than their valuation and ended with 'that's the most we would offer'. So guess what , I didn't buy the car and you've lost a sale

I always expect and certainly received a friendly & polite atmosphere at this franchise garage.
Mainly from the service department staff & Manager. Which is generally the main department I find myself engaging with.

Job done, explained, ready on time, service friendly

Easy comunication, polite customer service

Evans Halshaw is so much easier to communicate with than Glyn Hopkin, you can phone and speak to a person in the relevant branch which should be a given but you can't phone or email Glyn Hopkins. Also the staff were pleasant and helpful at Evans Halshaw Banbury branch. There is work to do on their online check in which is apparently optional, but it requires a fingerprint to progress so isn't possible on a desktop computer only on a phone and you don't find that out until you're partway through but it's new so hopefully they'll improve it.

Top class as always, the service advisors could not be more helpful than they were, always a pleasure to visit.

Good service, good communication, as is the expected norm here.

kept waiting 3hr's because asked for softwear issues to be looked at during a service

The personal touch... As always, I was made to feel like a well-remembered, welcome visitor. Use of my name in conversation, also tells me that my individual needs matter. I believe that the Company training seems to focus on the honing of people skills and good communication with the client.

Service desk were amazing and issues sorted

Friendly and efficient staff and great value for money

Absolutely excellent service, From start to finish, the staff are friendly, professional, knowledgeable and genuinely helpful.
The only downside is the parking, which is quite limited and can make arriving a little difficult. Other than that, I honestly couldn’t fault the service.

I found a car advertised by Evans Halshaw MG Banbury on Auto Trader and called to arrange a viewing. I explained we were travelling an hour and specifically asked whether the car was ready to go. I was told it was and was given a list of the required documentation to bring in order to purchase the vehicle.

On arrival, we were not greeted and had to find someone ourselves. We then waited around 40 minutes, despite repeatedly asking when we would be seen. Communication was very poor.

When we finally saw the car, it had not been valeted and had significant dents and scratches. We still test drove it as it was the make and model we wanted, but were then told it could not be purchased because it was not actually ready to go — contradicting what we had been told previously on the phone.

We were promised free delivery and that the damage would be addressed. However, we then had to make multiple calls over the following 4 days to confirm both the repairs and the delivery date and time. We were never contacted directly without first calling to chase.

Overall, a very frustrating experience. Poor communication, inaccurate information and a lack of customer service. I would not use this dealership again.

Travelled 3 hours to look at a car we liked online having booked an appointment with Trevor. We asked for a valuation on our car for trade in from the onset. They then spent the next few hours (yes HOURS!) showing us videos about disclosure information, PCP/HP (which we said we were not interested in!), extended warranties and insurance deals for extras (again not interested but insisted we had to watch!). We had not even decided on a purchase and this was all before a trade in price eventually came back £10k below offers we had received at other garages. Once we had stopped laughing and got up to walk away, they explained it was a mistake so they went away to re-value. They then insisted we had to watch three more videos or ‘they couldn’t proceed’. Not sure what they were going on about in the end. We had never ever been through such a procedure before at a car dealership whilst simply looking at a potential used car. We just wanted a test drive and to know a trade in price for our existing car before we could even contemplate any purchase! They finally agreed we could test drive the car but would have to watch the videos afterwards. The car was fine but we said we still needed to know a realistic trade in value for our car before we could consider any purchase. We waited ages for the stroppy and aggressive business manager (who clearly wasn’t interested in us or our business) to finally get back with a low valuation. No further discussion or wiggle room allowed! After over 3 hours we had to walk away. We were happy to negotiate for the car but they fell short with attitude and unnecessary pointless documentation and failed to reveal a trade in price until we had listened to all the ‘spiel’. In the end the sale fell through as they were unable to match our lowest trade in to reach a price. In fact they just didn’t really seem to want sell us the car and quite frankly we didn’t really want to deal with them in the end. I guess as the remainder of payment was going to be from cash they gained nothing but they would have had one less car on their overstuffed forecourt!

Fast efficient and thorough

no one capable of answering the phone or keeping me updated on whats going on,quite clearly employ young kids who have no clue

We contacted Evans Halshaw in Banbury after seeing a vehicle advertised for sale through Auto Trader. We arranged a viewing through Auto Trader for Friday 14th August at 12 noon. As we were travelling approximately 90 miles to view the car, we contacted the Dealership on the morning of the appointment to confirm they were still expecting us. We received a text confirming the appointment and set off. After we had been travelling for around an hour, we received a phone call informing us that the car had been sold to another dealership, despite knowing that we were travelling a considerable distance to view the vehicle. We were then asked whether we would like to make another appointment to view something else on another day. Needless to say, after being treated this way, we have no intention of purchasing a vehicle or doing any further business with this dealership. We subsequently contacted Matthew, the Manager, to express our concerns. We were told he was busy with another customer but would return our call as soon as possible. We are still waiting for that call. In our opinion, this was a complete disregard for our time and a very poor standard of customer care. The fact that our complaint has apparently not even warranted a return call makes the experience even more disappointing. If a customer has arranged an appointment, travelled 90miles and specifically confirmed that appointment before setting off, we believe the very least they should expect is to be told before making the journey if the vehicle is no longer available or the possibility of it being sold. A very disappointing experience, and certainly not a dealership we would recommend based on our experience.

Bit of a mess with the timings. Had my free health check and obviously found problems with a 40,000 mile 4 year old car that needs new all round discs and pads? Either I compete in F1 with this car or the original products are not up to much. Luckily they only wanted to charge me £1,500 for this and 3 new tyres! Not sure how they come to this conclusion or how they set the pricing but certainly will not be having the work done there if it needs it. I took my wifes car there a few years ago and was told the set belt did not work and needed a new starter motor. I checked when I got home because it had one 12 months previously.

Fantastic and friendly quick service