Evans Halshaw - Peugeot Doncaster Avis 

Mechanics did a wonderful job and fixed fault. Thanks
Desk staff were professional and polite.
Thanks
Unfortunately the car washer personnel did not wash car even though we waited ages for it..this is not the first time nor the second it is the third time this has happened..

All went smoothly without the any issues. Andrew was very good and patient. Would recommend.

My car was sorted earlier than planned, cheaper than I expected. Received a video and car washed! Excellent service as always!

What a disaster. I bought a car from Evans Halshaw Peugeot Doncaster in April 2023. I paid for the coating but as I was taking the car back to Newport South Wales was told that Scratches and coating would be applied in Newport. Guess what still waiting - I still want the scratches sorted but now feel that the coating is now pointless and would like a full refund. Don't take your car from the site before its's 100% you will never get any after service.

Wrote to aftersales service but still no reply and now I just want my money back that I paid for the coating
In fact wrote to aftersales many times still no calls or emails. This review was raised last year and they still haven't come back to me.

The process of buying the car was a simple process. The car was at a good price and was in excellent condition as described. Jack was extremely helpful in showing me a video of the vehicle and easy to communicate with throughout the sale process. Would recommend using Evans Halshaw Doncaster to anyone considering purchasing a car.

great having a phone call reminder of my appointment the day before. pleasant waiting area with tea and coffee facilities. nice staff. many thanks

Dear, Dealership at Evans Halshaw Peugeot Doncaster

I am writing to formally lodge a serious complaint regarding my recent attempt to purchase a Mercedes GLC from Evans Halshaw Peugeot Doncaster. The experience was profoundly disappointing and distressing, characterized by unethical sales tactics, blatant misrepresentation, and a gross lack of professionalism. The entire ordeal reflects poorly on your dealership and raises significant concerns about your business practices.
During several Teams meetings with a sales executive representative, I was repeatedly assured that the Mercedes GLC in question met high standards and was being meticulously prepared for sale. Based on these assurances, I committed to purchasing the vehicle on the 25th of May. However, upon arrival, I was appalled to find that the car was not only unfit for sale but was in a deplorable condition, entirely unsuitable for a vehicle priced at £22,000.

Key issues that I encountered include:

1. High-Pressure Sales Tactics: From the beginning, I felt intensely pressured to make a purchase decision. Throughout multiple conversations, I was bullied into trying to buy the car in advance despite the deposit that was already paid , before even seeing the car in person. Despite expressing my need for time to consider, I was subjected to relentless pressure to commit immediately. This coercive environment was extremely distressing and utterly unprofessional.

2. Blatant Misrepresentation of Vehicle Condition: Contrary to the claims made by your dealership, the vehicle was in a shocking state. The car had polish marks all over, multiple scratches that were supposed to be fixed, and the rear seats were covered in shoe polish to conceal damage to the leather interior. This blatant misrepresentation is wholly unacceptable and deceitful.

3. Lack of Transparency Regarding Vehicle History: When I inquired about the history of the vehicle, both the sales representative and the sales manager responded dismissively with, "I do not know." This lack of transparency and accountability is completely unprofessional and raises serious concerns about the dealership's integrity and the honesty of its staff.

4. Unprofessional Preparation: It was evident that the vehicle had been hastily washed at a local car wash next to the garage shortly before my arrival, rather than receiving the thorough and professional preparation that was promised after 2 weeks of dealings and negotiations. This superficial and deceptive cleaning is entirely inadequate and reflects a gross lack of care and diligence.

5. Wasted Time and Effort: I traveled from the North East, investing a significant amount of time and effort into this purchase. The 6-hour round trip was completely wasted due to the misleading information and the car’s deplorable condition. This represents a significant inconvenience and a total disregard for my time and effort.

6. Deposit Paid for Unsuitable Vehicle: I paid a deposit in advance to secure the vehicle, expecting it to meet the high standards described. Instead, I found a vehicle in extremely poor condition, not reflective of a £22,000 purchase. This is not only unacceptable but also a clear breach of trust.
Given these circumstances, I am withdrawing my interest in purchasing the vehicle and demand an immediate refund of my deposit. The manner in which I was treated throughout this process was not only unprofessional but also highly unethical. Immediate action is required to rectify this situation.
I am requesting a thorough review of this incident and stringent measures to address the significant inconveniences and distress caused. Your dealership’s conduct has been unacceptable, and I expect swift and decisive action to prevent such incidents in the future and to restore the integrity and trustworthiness of your business.

Jack was amazing. Probably the best car buying experience I’ve ever had.

Jack was very helpful in helping us choose our car today and give us plenty of time to see if the car fit our needs. Would recommend to family and friends as they were so helpful

We recently got a Peugeot 2008 GT on mobility. We delt with Andrew and Siobhan. They was very helpful and understanding of our needs, the car we needed took a couple of weeks to arrive but we was well informed all the way. We had a test drive and then everything was explained in detail about the car and we have had a couple of follow up calls to see how everything is going.
Thank you Andrew and Siobhan
Kindest Regards
Joan

went on the wrong day and they still got me in and did my mot top notch thanks again

By far the most incompetent and fraudulent business I have ever dealt with. DO NOT BUY A CAR FROM HERE! Please read...

Dealt with Frank initially. Initial sales process went smoothly but only after purchasing the car was I told about the 40 minute round trip to the local post office to tax the car. Inconvenient and annoying. But minor in comparison to what we've experienced since.

Within 3 weeks, we had major issues with the vehicle. It would not start. We emailed Frank and did not receive a response. I had to chase numerous times, copying in branch managers etc. But only when I called up a week later, did I get a response. This is a common theme: no response to emails so you call the branch- they're busy but eventually call you back on No Caller ID numbers. No email trail provided.

Sales manager Adale agreed that EH would pay for diagnostic testing at our local garage- £180 (we are not local to any EH dealers so this made sense as opposed to recovering the vehicle). I needed this confirmation in writing before putting my car into the garage. This confirmation never came but I took the risk and took it in anyway.

Diagnostic testing showed: break pads 85% worn (we drove the car for less that three weeks so they sold the car like this), electrical fault with headlamps; rewiring likely required, air-con issues, battery at 2%, BGPA fault.

This BGPA fault is an inherent defect and given we notified EH within 30 days, we are protected by Consumer Rights legislation and entitled to a full refund.

I emailed EH notifying them of the outcome of the diagnostic testing and again I requested confirmation that EH were going to cover the cost of this. I very quickly received communication from After-sales Manager, Lisa, claiming she had emailed me the day before, giving written confirmation that EH would pay for diagnostic testing. I challenged this and asked for proof that she had indeed emailed me. She doctored some emails to try and fake that she had emailed me the day before so I asked for her to attach her original email as a .msg file to ensure the time/date stamp hadn't been altered. She is yet to provide this. I am confident she lied to us.

It has been clear since diagnostic testing took place 11 days ago that we are entitled to a full refund. However, EH still haven't paid for diagnostic testing so my local garage won't release the car. It has been 11 days since EH verbally agreed they would recover the car and refund us, and 5 days since we pushed them to confirm this in writing. Still the car remains seized at our local garage. No logistics have been arranged to collect the vehicle, no refunds have been processed.

I (female) have dealt with this issue very calmly ever since it arose 4 weeks ago (the point where the vehicle broke down) but I passed this over to my boyfriend today and all of a sudden, now that a man has contacted them, they are taking urgent action and issuing a refund within 48 hours of receiving the relevant documentation which we are scanning over tomorrow and posting first-class thereafter. Why weren't they able to tell me this 11 days ago?

I am absolutely appalled at the abominable service I have received and the lack of urgency given we have been without a car for a month but they have been retaining £15k of our money and not taking any action to priorotise a refund. However, I will mention one positive. Adale, business manager, has been empathetic and transparent about the branch's shortcomings (e.g. manager's absence). Unfortunately, as a business they appear understaffed and they do not have the appropriate infrastructure to support their staff and customers in the event of an after-sales issue & staff absences.

To top it all off, I cannot find a number to call central office to escalate my complaint. I have tried making a customer care enquiry on their website but it does not work. When I click 'send enquiry' it says 'send email failed'. So I can't even send my complaint through the official channels.

The most frustrating customer experience I have EVER had. AVOID LIKE THE PLAGUE!!!

Not very welcoming on arrival but at least they were expecting me.
Slightly more friendly on collection A good morning how can I help would have been nice !

It's the lady from the Service reception ,that gives that good impressions to Peuguet garage ,that made customers come back .

Good Customer Service - works well for me. Something I expect & appreciate.

I bought a peaugot 3008 from them on 14th December 2023. On 11th April 2024 I had a puncture with one front tyre. I tried calling them to have my tyre replaced but couldn't get through to their service. I left with my contact with several people but was never contacted. The following day I had to take my car to another garage to have my tyre replaced only to be told that all four tyres need replacing and for the drivers side it needed replacing ASAP.
I again called Evans Halshaw and spoke to Andrew who sold me the car questioning how all 4 tyres could need replacing within 5 months of having the car. He said that he wouldn't be able to answer that not knowing how the car was driven in the period I have had it. I requested if I could bring it for a second opinion and proper check up since I also keep getting warnings about oil levels one day and the other day it shoes its the oil levels are ok. Andrew tried to get me to their service with no success. He took my contact and promised to get back to me.
He hasn't contacted me since then.
Very disappointing with Evans halshaw.

The guy in reception - sadly don't know his name apologised and tried his best to get my service plan sorted.

Fantastic service from Andrew helping me choose a car which fitted my needs would recommend to anyone

Found the fault early and rectified.