Evans Halshaw - Renault Durham Avis 

Fantastic experience. Everything went smoothly and Josh was great with communication.

cheers for the used Focus EH. A relatively pleasant purchase experience... Josh knew what he was talking about, small talk included me trying to convince him to visit Scotland which I don't think he was having any of. I opted not to take any of the extras as I'd have been doubling up on a few things. I was interested in the extended warranty however wasn't able to purchase this as apparently it isn't offered on electric or MHEV vehicles. I wasn't offered any documentation or information regarding the standard 3 month warranty though that I.. think... I came away with, not sure about that. Anyway we discussed an MOT needed to be done as there was only 3 months left (EH don't sell used cars with less than 6 months MOT remaining). Agreed to pick car up day after MOT had been done.

Unfortunately the MOT hadn't been completed when I picked the car up, however I only learnt of this after driving the car away and calling to check. I must also apologise for bringing up the chip in the windscreen, appreciate this caused many an awkward moment on the phone and in person when I brought the car back in for the MOT. I'd also mentioned it in an email sent the morning after driving it away, however that was never answered despite receiving a reply stating an associate would get back to me soon. Ended up having to take annual leave to get the car back up for the MOT, but I guess that's what it's there for. I did manage to have a look around Dunelm for an hour though and eyed up some rather fancy looking pheasant themed paraphernalia.

Car performing great at the moment, although fuming at the fact there's no cd player. Re. the chipped windscreen, I'll get that sorted. Cracked (pardon the pun) open the piggy bank at the weekend and I think there's enough to cover the repair, so divvant you worry about it.

cheers
Gregsy

Excellent service as always very professional and great customer service

The team were excellent
Great customer service and excellent support

STRESS FREE

Went to look at a renault scenic and as soon as we saw it we decided to go ahead and buy it. The car was emaculate..we sat down with the salesman called jake mason who i must say is brilliant at his job, he was very pleasant and couldnt have been more helpful than he was..He looked at what we could afford each month and sorted out a great deal for us..He even managed to have everything ready the following day when we collected the car..we are so pleased with the car and i would recommend evans halshaw to anyone...thanks again jake for eveything you done

The lad picked up my car from the property on the morning and was back before 3pm , brilliant service

Dealt with Josh at Durham ⭐️⭐️⭐️⭐️⭐️ he was a pleasure to deal with and made sure I got that car at the price. Outstanding customer service

We’ve bought several vehicles from Renault Durham and have never had cause to complain. We’ve just taken delivery of our new Renault Captur and we couldn’t be more happy. Gina and Sam went above and beyond to source us our car and they are both so helpful and friendly. We wouldn’t buy from anywhere else.

Absolutely brilliant. Amanda was great answered everything I needed

Very smooth sale of car by Jake Mason.

Josh was very helpful, welcomed me soon as I arrived and got everything sorted for me to test drive a new car which I will be purchasing. Top quality service.

Jake was a fabulous salesman, it was love at first sight (the car, not Jake 😂) ... a couple of negatives - trying to get through to anyone on the phone was horrendous, phone just rang & rang, then went off ... the car could of been cleaner when we picked it up, especially as we paid extra for it to be GaurdX'd... saying that, we would definitely go back & loved the fact they were so dog friendly 💙 ... Thank you Evans Halshaw, I'm sure we're going to have many happy roadtrips

Found the vehicle we wanted on line went into Evans Halshaw and got all the help we needed from Jake who talked us through everything, valued our car arrange our new car to be delivered within days and kept us informed all the way. Jake was very helpful and friendly throughout the process would definitely go back there again

Evans Halshaw Durham always show a caring and professional manner when dealing with my car repairs and service

Went to Renault Durham last week end to buy a car a Renault captur
Have a part ex to put in but because I didn't want the guard x and customer pack as extras they didn't want to know complete waste of time

I have recently had my car serviced at Evans Halshaw at Durham. As I am disabled they collected my car and returned it. The service on my car was fantastic, they also cleaned my car, there was also sweets and a thank you note on the seat. The service I received was second to none. I can certainly recommend
Evans Halshaw at Durham..

Warm welcome. Very efficient