After buying my last few cars from Stoneacre and having not so good a service with the last car I thought I would try evanhalshaw Sunderland dacia but becoming to wonder if I have made right choice. O... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Went to Evans Halshaw Renault in Sunderland after a difficult time with another dealer & with a baby arriving in the next few days. Sheldon sorted us out with a good car, quickly, without fuss. He... Voir plus
L'entreprise a répondu
Very good value for money. Kept upto date with the work carried out. Exceptional team at evans halshaw sunderland who are professional and friendly. Night and day experience to other dealership brands... Voir plus
L'entreprise a répondu
Always someone on the end of the phone, answering queries and offering advice. On visiting the showroom, the staff are friendly and helpful, nothing is too much trouble. The girl at the desk who took... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Coordonnées de contact
Renault, Wessington Way, SR5 3NU, Sunderland, Royaume-Uni
- 0191 516 5300
4,3
Excellent
416 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
professional polite and friendly…
Very professional polite and friendly first class service
18 juin 2026
Réponse de Evans Halshaw - Renault Sunderland
Hello Graham,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Customer satisfaction
The company are always helpful and very informative they keep me well up to date with all work to be carried out on my vehicle always friendly communication is second to none that's why I return every year and I always will thanks to everyone
15 juin 2026
Réponse de Evans Halshaw - Renault Sunderland
Hello Peter,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Renault Sunderland Customer Services
From the polite staff at booking car in…
From the polite staff at booking car in for service, we got sent a step by step video of the service of car showing us the car’s bodywork and explaining in detail. I found this really useful. Excellent customer service and really quick time.
16 juin 2026
Réponse de Evans Halshaw - Renault Sunderland
Hello Donna,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Renault Sunderland Customer Services
Regular updates to keep everyone…
Regular updates to keep everyone informed of the current situstion
17 juin 2026
Réponse de Evans Halshaw - Renault Sunderland
Hi Tracy,
I am sorry to hear of your experience
It isn't the level of customer service that we aim to provide and certainly isn't how we want our customers to feel. We apologise that you haven't received the experience that is expected.
We will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.
Thank you,
Evans Halshaw Renault Sunderland Customer Services
Excellent dealership.
15 juin 2026
Réponse de Evans Halshaw - Renault Sunderland
Hello Gary,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Sunderland Customer Services
Excellent service
9 juin 2026
Réponse de Evans Halshaw - Renault Sunderland
Hello Diane,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Sunderland Customer Services
Réponse de Evans Halshaw - Renault Sunderland
Hello Gavin
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Professional
Professional , kind, helpful people on bot sales Perrie and service side Kerry. Thanks
4 juin 2026
Réponse de Evans Halshaw - Renault Sunderland
Hi George,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience with Perrie and Kerry at Dealership
Have a lovely day!
Evans Halshaw Renault Sunderland Customer Services
The health check video was immensely…
The health check video was immensely worthwhile and the collection and delivery service was very helpful.
4 juin 2026
Réponse de Evans Halshaw - Renault Sunderland
Hello Martin,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Renault Sunderland Customer Services
Avoid at all costs
Absolutely disgusting customer service. I bought a car online and had it delivered and there were issues which I made them aware of immediately. They ignored the issue and refused all attempts at communication and after chasing them for weeks I put in a complaint. They contacted me and asked me to get a quote for the work that needed carrying out. I provided them with the quote, they accepted it immediately and agreed to transfer the funds for the work to my bank account. I proceeded to have the work done, they haven't transferred the money as agreed and are once again ignoring all attempts at communication. I have experienced nothing but ignorance, lies and deceit and now I am having to take them to court to recover the costs. Under no circumstances should you buy a car from Evans Halshaw, it is not worth the stress and hassle. If I could give them 0/5 I would.
27 mai 2026
Avis spontané
Réponse de Evans Halshaw - Renault Sunderland
Hi Austin,
We’re sorry to hear about your experience and the frustration this situation may have caused you, we appreciate you taking the time to bring it to our attention.
We’re apologise for the delays in communication and the unresolved payment following the agreed repair work.
We would very much like the opportunity to urgently investigate this matter and work towards a resolution for you. Please can you contact us directly at help@evanshalshaw.com
We take feedback like yours extremely seriously, and we are committed to putting things right wherever possible.
Kind regards,
Evans Halshaw Customer Services
They went above and beyond what was…
They went above and beyond what was expected when nissan Europe were very slow in providing the software patch to repair my car.
14 avril 2026
Réponse de Evans Halshaw - Renault Sunderland
Hello Carol,
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership
Have a lovely day!
Evans Halshaw Renault Sunderland Customer Services
Very good service
26 mai 2026
Réponse de Evans Halshaw - Renault Sunderland
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Sunderland Customer Services
The team worked hard to get to the…
The team worked hard to get to the bottom of the issues with my vehicle in a short time frame. Thank you for your hard work and understanding especially Katie and Nicola and the technicians.
22 mai 2026
Réponse de Evans Halshaw - Renault Sunderland
Hello Terri,
I appreciate you taking the time to leave this review!
I am very pleased you are satisfied with your visit!
We hope to be of service to you again!
Evans Halshaw Brand Customer Services
Service Department staff Harry is first…
Service Department staff Harry is first class. He kept me updated throughout the day regarding Mot, service and advisory work which was completed.
Car was cleaned and hoovered too.
Thank you
21 mai 2026
Réponse de Evans Halshaw - Renault Sunderland
Hello,
Thanks for sharing your recent experience!
It sounds like Harry has done a great job helping you during your time at our Dealership.
I'll be sure to pass your kind review on.
Evans Halshaw Brand Customer Services
Réponse de Evans Halshaw - Renault Sunderland
Hello.
Thank you for leaving us this review.
We strive for 100% satisfaction, so it's great to see you had such a positive experience at Dealership.
Have a lovely day!
Evans Halshaw Renault Sunderland Customer Services
Everything went like clockwork
5 mai 2026
Réponse de Evans Halshaw - Renault Sunderland
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Service and Mot process completed as…
Service and Mot process completed as expected. All staff, pleasant and professional.
5 mai 2026
Réponse de Evans Halshaw - Renault Sunderland
Hello,
Thanks so much for your positive feedback and for choosing us. We're glad your experience was a good one and we'd love to know what could have made it a full five stars next time. We're always looking for ways to improve, so your insight really helps us keep raising the bar.
Evans Halshaw Brand Customer Services
Excellent service
I took my car in for its MOT, staff are extremely friendly, Excellent customer service as always
5 mai 2026
Réponse de Evans Halshaw - Renault Sunderland
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Brand Customer Services
Excellent customer service
Wow I can’t believe how excellent the service i received was. My car was towed to the garage over the bank holiday weekend and by 10:10am on the Tuesday morning i had a call to say it was fixed and ready to collect
5 mai 2026
Réponse de Evans Halshaw - Renault Sunderland
Hello,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Sunderland Customer Services
Réponse de Evans Halshaw - Renault Sunderland
Hello Michael,
We appreciate you leaving us a review - thank you!
Have a nice day!
Evans Halshaw Renault Sunderland Customer Services
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