Buying a used Audi from Evans Halshaw was great - Sunjay Singh made the experience very easy. He was helpful, honest, and no hard sell. The car was in great condition and the process was straightforwa... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementNash House, Sloper Road, CF11 8SE Cardiff, Wales, GB
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Lisez les avis des autres
A much better experience than last time. Dealt with Finlay Hill & Rhys in the service department. Both very responsive in customer service. Some process improvements post sale - such as what to... Voir plus
L'entreprise a répondu
Five stars for Rhys Ebdon in Sales, Jordon and Michael in the Service department. If we bought a nearly new car again, we would specify full service as part of the pre-purchase checks. After driving... Voir plus
L'entreprise a répondu
Excellent service from katie, we walked in without an appointment katie was friendly and appriachable, she showed us the car but unfortunately it was too late to test drive it, so came back next day t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
About Evans Halshaw Welcome to Evans Halshaw on Trustpilot. As one of the UK's largest automotive retailers, we're proud to represent some of the biggest car manufacturers in the world, which include the likes of Citroën, Fiat, Ford, Hyundai, Kia, Peugeot, Renault and Vauxhall to name just a few. Not only do we offer a range of competitive deals on brand-new cars, we have a wide choice of quality used cars for you to browse from, which are all meticulously prepared by our workshops and in-house technicians. With over 100 locations situated throughout the UK, you're never far away from one of our dealerships. Our friendly associates are always on-hand to assist you, ensuring you have a great experience every time.
Evans Halshaw
Écrit par l'entreprise
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Evans Halshaw website. Alternatively, visit one of our modern dealerships, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Price Guarantee
Every Day Low Prices
At Evans Halshaw we offer everyday low prices, every day. Checking online retailers daily, we guarantee that all of our used cars will be available at the very best price every day of the year. As the UK’s largest online car retailer, we have a dedicated team constantly reviewing online pricing. We guarantee that any quote you receive for any used car will always be the very best price available and with competitive finance options, your next car is more affordable than ever.
Coordonnées de contact
Nash House, Sloper Road, CF11 8SE, Cardiff, Wales, Royaume-Uni
- 029 2038 7221
4,6
Excellent
544 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Poor service
They book you in for an appointment at 2pm and then when you get there, it’s “when the technicians have time” to do the job. Waited an hour and a half.
12 mai 2025
Réponse de Evans Halshaw - Vauxhall Cardiff
Hi,
We understand your frustration with the wait time.
We strive to provide timely service and apologise for the inconvenience you experienced.
We will use your feedback to improve our scheduling process and ensure our customers receive the service they expect.
Evans Halshaw Customer Services
Friendly member of staff (martyn) we…
Friendly member of staff (martyn) we were kept up to date about the progress of our car. Absolutely fantastic customer service
12 mai 2025
Réponse de Evans Halshaw - Vauxhall Cardiff
Hi Paul,
We are delighted to hear that you had a positive experience and that Martyn was friendly and kept you informed about the progress of your car.
We appreciate you taking the time to share your feedback.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Vauxhall Cardiff
Hi Steven,
We appreciate your kind words and are glad you felt well-informed throughout your experience.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Vauxhall Cardiff
Hi Beverley,
We are thrilled to hear that you were impressed with the professionalism of our staff.
Evans Halshaw Customer Services
Katie was very professional and helpful…
Katie was very professional and helpful throughout the whole process. Would recommend dealing with her.
7 mai 2025
Avis spontané
Réponse de Evans Halshaw - Vauxhall Cardiff
Hi Greg,
We appreciate your kind words about Katie's professionalism and helpfulness.
We're glad you had a great experience and would recommend us to others.
Evans Halshaw Customer Services
Peugeot annual service
Easy to book. Good communication with the customers and good price.
2 mai 2025
Réponse de Evans Halshaw - Vauxhall Cardiff
Hi Ricardo,
We appreciate your kind words and are glad to hear you found our booking process easy, our communication clear, and our prices competitive.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Vauxhall Cardiff
Hi Lily-Anne,
Thank you very much for leaving a review!
Have a nice day!
Evans Halshaw Customer Services
Could not have wished for a better experience
We had previously dealt with Evans Halshaw Cardiff for our Motability vehicle, however the last time we were looking for a vehicle we could not find something suitable, we therefore decided to try an alternative dealership, after receiving such amazing customer service from them it was always going to be a gamble trying another dealership, it turned out to be the wrong decision, Im not sure any dealership can match the service level that we had previously received at Evans Halshaw.
This time we went back to Evans Halshaw and we're lucky to find that the same staff were on hand to guide through the process of replacing our current vehicle, just as I remember the service was amazing from entering the showroom to collecting our Vauxhall Grandland Chris did an amazing job, I can see now that if you're replacing your vehicle and the dealership have managed to retain the original staff for many years this speaks volumes, I will without doubt be returning for my next vehicle, I really hope that the dealership has managed to retain the same service staff or that the current staff are of the same quality as the previous staff, I do feel confident that when my vehicle goes into the workshop it will be treated just as though the vehicle was one of there own.
30 avril 2025
Avis spontané
Réponse de Evans Halshaw - Vauxhall Cardiff
Hi Stephen,
We truly appreciate your kind words and your continued loyalty to our dealership. It's wonderful to hear that you had such a positive experience with our staff, particularly Chris. We strive to provide exceptional customer service and it's rewarding to know that our efforts have been recognised.
We understand the importance of finding a dealership that you trust and feel comfortable with. We're proud to have retained our dedicated team, who are committed to providing the same high level of service that you've come to expect. We're confident that you'll continue to receive the same exceptional care for your vehicle, both in the showroom and in the workshop.
Evans Halshaw Customer Services
Superb service with no fuss!
I had realised that my car was overdue for its M.O.T. test and started to panic.
Phoned Evans Halshaw Service Dept, Vauxhall, Cardiff, who were very kind and arranged for my car to be collected the next morning as I am presently on crutches following knee surgery.
It was picked up promptly by a very pleasant driver and I was kept informed of its progress by text.
It was ready very quickly, with a clean bill of health, I paid my bill by phone and it was brought back at once.
I am so grateful to everyone in the Service Department for their excellent standard of service!
I am so glad I also have a Service Plan with them which is well worth the fee to have peace of mind about my car.
Many thanks to all!
30 avril 2025
Réponse de Evans Halshaw - Vauxhall Cardiff
Hi Ann,
We are so pleased to hear about your positive experience with our service department.
It sounds like you had a stressful situation with your car's MOT, and we understand how concerning that can be, especially while recovering from knee surgery.
We're delighted that our team was able to provide you with such a smooth and efficient service, from the prompt collection to the clear communication and quick turnaround.
We strive to provide our customers with peace of mind and exceptional service, and it's rewarding to hear that we achieved that for you.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Vauxhall Cardiff
Hi Jack,
We appreciate you taking the time to share your positive experience.
Evans Halshaw Customer Services
A professional and efficient service
11 avril 2025
Réponse de Evans Halshaw - Vauxhall Cardiff
Hi David,
We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Vauxhall Cardiff
Hi Kev,
We appreciate your kind words and are glad to hear that you've been kept informed throughout the process.
Evans Halshaw Customer Services
Was given appointment at the time I…
Was given appointment at the time I wanted received a reminder text and had excellent service on the day
9 avril 2025
Réponse de Evans Halshaw - Vauxhall Cardiff
Hi Catherine,
We strive to provide excellent service and are glad you found our appointment scheduling and reminder system helpful.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Vauxhall Cardiff
Hi Bex,
Thank you for your kind words!
We're so glad to hear you had a positive experience.
We appreciate your feedback.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Vauxhall Cardiff
Hi James,
Thanks for the great rating!
We are always happy to help.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Vauxhall Cardiff
Hi Colin,
We appreciate your feedback and are glad you had a positive experience.
Evans Halshaw Customer Services
Deposit return… prepare to wait .!
Experience started with paying a securing deposit online for a car that was already sold. Ok, you can understand the lag in removing the for sale advert .. however, 14 days to receive your refund is hardly acceptable. Evans Halshaw evidently have an issue with this process which only aggravates customers.!
26 mars 2025
Avis spontané
Réponse de Evans Halshaw - Vauxhall Cardiff
Hi Stevie,
We're disappointed to see you haven’t had a positive experience.
Satisfaction is one of our top priorities, so we would like to learn more about your experience to see if there is anything we can help with.
Please contact us at service.followup@evanshalshaw.com and we will ensure to put you in contact with the leadership team.
Thank you,
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Vauxhall Cardiff
Hi Helena,
Thank you for your kind words.
We are happy to hear that you had a positive experience.
Evans Halshaw Customer Services
Réponse de Evans Halshaw - Vauxhall Cardiff
Hello,
Thank you for your kind words.
We're delighted to hear you had a positive experience.
Evans Halshaw Customer Services
The service I received from Katie Webb…
The service I received from Katie Webb was excellent! Booked an appointment online and when I arrived she was so nice and helpful! Once I reserved the car and went to get it she was incredibly helpful and answered any questions I had and has been amazing and very prompt with emails since! Highly recommend!
22 mars 2025
Avis spontané
Réponse de Evans Halshaw - Vauxhall Cardiff
Hi Charlotte,
We are thrilled to hear about your positive experience!
It sounds like you had a wonderful time working with Katie.
We appreciate you taking the time to share your feedback and recognizing her dedication to providing excellent customer service.
Evans Halshaw Customer Services
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