Evans Halshaw - Vauxhall Horsforth Avis 

Utter cowboys. Sold me a car not even a year ago. Had to take it back to them for repair and now it needs more repairs to it. Looks like it’s been in an accident on the rear and it’s been repainted. 100% shouldn’t be faults with a car that I’ve not even had a year yet. Either they didn’t know or did or the previous owners didn’t tell them about the damage. Evans Halshaw Horsforth - don’t bother. Soon as your out the door that’s it. Would avoid at all cost!

Friendly and helpful service reception team. They keep you informed of work progress on your vehicle and seek approval before carrying out additional repairs. Work completed on time subject to availability of parts.

Explained everything to me perfectly kept us updated excellent staff as much tea/coffee chocolate as you required can't fault them

From the moment I walked into the showroom I was treated with great respect. Debbie on reception retrieved my documentation immediately and passed everything to the service team. I was offered coffee and kept informed of the position of my car service throughout. Great service thank you.

Paul Sunter was the sales person who assisted myself through the car buying experience. He was helpful, knowledgeable & experienced enough to guide through the process with no pressure.

Thanks

I arranged my service with Debbie on Friday she was really polite and helpful arranged the temporary insurance

This is a review of the Sell Your Car store section. Both my partner and myself have previously sold cars at Evans Halshaw Horsforth and the price offered was the same as, or near to the the price quoted when the online quote was received and the valuation booking made.
I received what seemed to be a fair quote for my car and made a booking, with email confirmation received.
The visit got off to a bad start, when I was asked if I had brought a bank statement. As this was not on the list of items needed, listed in the email confirming the appointment, I had not brought one and in fact as my bank is paperless, I have not received one for years. I was told that I would need to provided one, so any money due to me after the finance had been paid could be sent. A bank card with all my details is not good enough apparently.
The car was viewed and it was pointed out there there were some scuffs on the front and back bumpers, which would need to be painted, which was fair enough.
I was then left to wait for the quote for quite a while. When the quote was finally received, it was over £1,600 less than the original amount quoted. I expected there to be some reduction for the paintwork issues, which are fairly minor, but this was completely unacceptable.
I was told that Evans Halshaw do not give the initial quotes and that they only look over the cars and give their valuation. The quote given was apparently a retail price and was much more than the dealership could offer. This is not really good enough, as I had to take time of work and feel I have wasted an afternoon.
My advice would be, if you get an online quote and book an appointment, phone the dealership first before you make a visit, to see if it is likely they will offer you anything like the amount quoted. Otherwise you may be disappointed and have a wasted journey.
Needless to say, I will not be getting any quotes from them in the future.

Made to feel welcome service personally are well experienced in dealing with your enquiries

Ihsaan was super helpful, polite and showedcgreat customer service. It made the whole process of buying the car so easy, which was a relief. Huge thank you to him. Highly recommend Evans Halshaw

Booked an appointment and turned up wanting to test drive a new car but the person I had booked the appointment with had wandered off and couldn’t be found. After the third member of staff I had asked to find him was busy with something else and couldn’t be bothered to update us or apologise I decided to leave and try another dealership. This was 20 minutes after the appointment was due to start.

We have a fleet of vans spread around the country, this is one of the best dealers we use. They make using them so easy! (unlike others)

Sharron is a star too ⭐⭐⭐⭐⭐

I’d like to express my sincere appreciation for the outstanding service I received at Evans Halshaw. From start to finish, everything was handled with the highest level of professionalism and care.

A special thank you goes to Will, who was incredibly helpful, knowledgeable, and courteous throughout the entire process. He took the time to clearly explain everything, kept me well informed, and ensured that the service was carried out smoothly and efficiently. Will’s customer service was exceptional, and he truly went the extra mile to make sure I was satisfied.
Thank you to Will and the entire team at Evans Halshaw – your excellent service is very much appreciated, and I will gladly recommend you to others.
⭐⭐⭐⭐⭐😉😉

We had our car serviced and Will was very helpful and professional. He telephoned to let us know when the car was ready. Very satisfied customer thank you.

I took my car for a replacementABS wheel sensor
I paid for 2 years warranty.
The lady told me I owe £173.84
It says on my list of what’s covered and it says ABS control unit and sensors so I didn’t understand why I had to pay. I feel I am paying warranty for nothing.

I took my car in for a service at Evan’s Halshaw in Horsforth the customer service was excellent the assistant called Debbie was extremely helpful went out of her way to explain the process to me and the she explained the health check after the service the coffee machine was empty she even went the extra mile to fill it and get a drink for me I can’t explain how much I appreciate staff that are willing to help it makes all the difference to me returning each year all the staff there are friendly and helpful and thanks once again for your excellent customer service care that garage is a credit to Vauxhall and all that visit it thanks again

Recently purchased a new car from Evans Halshaw vauxhall Horsforth and nothing but a positive experience. Antony the manager was truly amazing and went above and beyond to help with my purchase and the hurdles that came with it over multiple days. The day of collection was so easy and made to feel so comfortable by Krystian who looked after my paper work and took me for my test drive.

Overall a very professional dealership with the kindest, most helpful staff i will definitely be recommending this branch in particular to everyone! Thank you both so so much again for all your help.

Kayleigh x

Excellent service as usual ordered new car one of numerous cars over many years good experience Ben in sales for being very patient all round good experience thanks again

Will was very friendly and helpful and kept me updated with what was happening when I had my car serviced recently.

Good Service. Managed to book us in at pretty short notice to repair a boot that wouldn't open. Did a free health check and pointed out a couple of other things that needed fixing (and fixed them). Car came back cleaned.

We took in the car with a clunking noise. Everyone we spoke to was extremely helpful and I booked it in with full confidence it will be sorted. The garage came back quickly with an honest appraisal and good price. I said we needed the car by 3.30. Nothing seemed too much trouble and it was ready on time. And no clunking noise.