Evans Halshaw - Vauxhall Kilmarnock Avis 

EXCELLENT SERVICE
FIRST CLASS
VERY FRI6

Car service, kept up to date , video sent ,
First class communication,
Linda at customer service, great employee.
Plus car cleaned interior & exterior ! Thank you.

We found a used car at this branch that we wanted, but on inspection it smelt of cigarette smoke. The staff assured is it would be fully valeted, 'fogged' and the smell removed - with this in mind, we trusted them to do a good job and took their word and bought the car.

After a short weeks trip away the smell returned, along with some other issues, we took the car back to be re valeted and have a noise on the air con fixed.

On collection, there was still a smell lingering, and the aircon noise still remained, we were told it was a leaf in the blower, but once i demonstrated it to the mechanic he instantly knew it needed regassing which led me to believe no one actually checked in the first place.

Over the next couple of weeks the smell returned, we could not get rid of it. We tried bottles of febreze, air con treatments, vaxing, valeting - no matter what we did, the smell returned - it was engrained into this car.

Everytime we used the car, it triggered allergies and gave us sore throats, so In the end, we could not tolerate being in this car any longer so have now sold it after less than three months of ownership at a loss, at a better price to the dealer group opposite, than EH offered us (they were great and will be getting their own positive review)

Evans Halshaw should *never* have retailed this car - it was not acceptable to sell a car that smelt of smoke, we were fools for trusting them to get rid of the smell before buying it.

Overall it was a terrible experience for us. EH did try to rectify the situation, but we wont be buying from them again.

Got a service done recently, sent me a health check video, replaced my tyre as needed done and even cleaned my car for me free of charge, great service!

Excellent service as always. We were kept up to date from David at the service desk.

Shaun was superb from start to finish. Very helpful and made sure the car was just what we wanted. Handover was perfect and despite it being a busy day twice when visited he made sure he hopped to it to get it done.
He was so helpful in may ways and top salesman in the branch for us

PS HE CAN DANCE IF YOU ASK HIM NICELY.

I used the collection and drop off service for the first time for a repair on my Vauxhall Astra. Everything went very smoothly, the guy called to arrange pick up when I was told to expect a call. He turned up at my home when he said he would. The garage called when the car was ready. Payment email came through in the time frame I was told to expect it. Made the payment and the car was dropped off at my house again. Would definitely use this service again for a repair, and it was free!

Excellent service from start to finish. All staff very pleasant and helpful, especially David who sold me my first mobility car. He did all the paper work and I just signed. Also Linda from customer services. She was very nice and chatty, she even walked me to my car, as I walk with crutches. Would definitely recommend Evan Halshaw.

Professional and friendly staff.
Work done very . My car came back sparkling clean inside and outside.
I was very happy. I will always use this garage.

Good Service and MoT
Good repairs and on time
Great communications

Good service.Been to them a few times and always had good service

Very quick for the MOT and service, Jamie kept me up to date the whole way through the day. Great service.

Collected and delivered car in same day after service. Helpful and friendly staff

Cannot complain with the standard of quality. Provided timely updates, phone calls and support to make an Informed choice where needed. Provided the video and further needed repairs for authorising. For which we’ll postpone and be back in February. Would recommend this garage. Thank you.

I recently had my vehicle in for a service and the staff were so helpfull. Telephone contact to arrange; updates and time of pick up was agreed and was accommodated. Lynn was very pleasant and understanding and it would be a 10 for my experience

Service picked up a serious issue
Service and repair of fault returned same day
Well done guys

Jamie was very helpful and kept me upto date on the process. My car had a major service and mot completed and repairs carried out on the same day. Very pleased.

Jamie and the full service team were fantastic. Got my car sorted with a warranty repair in the same day it was checked out. Would give more than 5/5 if I could

Mechanic stayed on while service manager collected the correct part as supplier delivered wrong one. Excellent customer service.

Booked the car in, dropped it off and collected it with no issues. Service guy sent a video of the service, everything very simple and straightforward.