Evans Halshaw - Vauxhall Wakefield Avis 

From start to finish we’ve been lied to or misled from this dealership. Son reserved a car online, from the moment he reserved the vehicle, we’ve been lied to continuously. A month waiting for the vehicle to be ready, picked up and even before arriving home, the car was showing a fault on the dash. After finally getting home, and calling the garage, they admit that some of the work which was promised, hadn’t materialized. Partner took the car into his workplace to be checked, and 3 stored faults was noted, a health check was also done via the company, which noted measurements under Lithia prep standards. Wasn’t until Lithia head office was contacted that anything was done regarding the car. Only just got car back from Wakefield now after 2wks and still some of the issues hasn’t been addressed. Asked to speak to Dealership Principal on 6 occasions and each time was told he was unavailable. Will now need to contact Lithia Head Office again regarding various issues. Only found one salesperson (Byron) extremely helpful and understanding. Never again will any of our family/friends use this particular garage. Definitely WOULD NOT RECOMMEND

Took my car for a campaign recall, dropped it off on the Monday and collected Tuesday morning. I was given a hire car to use while my car was being taken care of. Nat kept me updated as to what was going on and made it a smooth and easy handover/collection

Where to begin, I struggled to get in contact with service due to telephone rarely being answered, this should have been a warning.
Once the car was booked in for 2 weeks time for a full service and Mot, I arrived early 08.30 to drop the car off and even heard the staff member say they had already ordered an air filter incase I wished to have this changed as an additional charge to my service. I agreed to the air filter and was happy for the foresight for a full 30 seconds until I heard one of the technicians saying the oil filter hadn't been ordered but would arrive that afternoon. I Tried to contact the service department no less than 8 times to ask how my car was doing due to the potential need for additional work if the MOT was not a pass but not a single call was answered. I walked back to the garage with my young child at 16.30 knowing the garage was scheduled to close at 17.00 even though I had recieved no curtesy call to inform me my car was complete. On arrival I was asked to pay for the work and an invoice and Mot certificate would be provided, once I had paid I was then told my Mot had not been done even though I had just paid for it and that it was not due for 3 weeks so there was no rush. I informed the staff this was not acceptable, I had paid for the car to be serviced and Mot'd that day and was given the choice of wait another 40 minutes with a toddler or collect the car the following day. I waited and took possession of the car at 17.45, (my car usually goes to a different main dealership where a valet is completed before the return of the vehicle but this was obviously not the case here), I then found my centre screen was now flickering and looked awful, I instantly walked back into the dealership to be told that they would book my car into German autocare to be checked to see if the issue was something they had done and if not they would charge me for this also. To say I am appalled by this main dealership is an under statement and between firstly the horrendous experience with the work on my vehicle, then secondly the way a bigger set male employee was publicly shaming a young female staff member in the centre of the showroom in earshot of staff and customers alike shows the severe lack of leadership and management skills equating to the worst service I've ever experienced at a main dealership. I would advise all to avoid buying or servicing vehicles at this site as its obviously managed very poorly and is a disappointment for the Evans Halshaw brand.

Friendly professional and quick service.

I had a problem with my van emissions and was going to book it into the Leeds branch as it's closer to home however, they were very booked up for several weeks. The Wakefield branch could fit me in much sooner which was appreciated as the van was counting down the miles before it would no longer start due to the emissions problem. (a big issue when you are self employed and your van holds you to ransom!) I got the fault diagnosed and although it was expensive to put right I am now happy it's been dealt with by people who know what they are doing as my local garage was left scratching their heads over it.- The only slight disappointment was I was told its half a day's work but it didn't get fixed in the one full day I'd left it there so they had to keep it overnight so I had to change plans, other than that very happy with the outcome.

Took my van with a intermittent fault under warranty dealt with amy on the service desk she was brilliant allowed me to taking it in when the fault would appear got it sorted

Shocking been in twice for similar issue both occasions s given a list of items that I hadn’t taken it for . Both adding to roughly £1000 a time for a car that when bought was less then 18month old. Had car almost 5 days to find out they had only done one of the jobs required then asked if we wanted to rebook it in . Their customer service is a joke to even call it a service and the prices charged are ridiculous . The estimates given look bad enough but the slap on the face is vat isn’t included so just add another 20% on the price and you’ll see the true cost . Wouldnt recommend at all

I had a fantastic experience from start to finish, Nat & Amy were absolutely lovely, I was really looked after, they're an absolute credit to your Company

I put in my care for annual servicing and MOT tobEvans Halshaw Wskefield , which U normally do anyway for the last 6years. I find the staff so welcoming and respectful.
They handle my Car with great care.
I would recommend this Dealership to anyone who would what to have their Car serviced in a profesdional way. Si far I have no regrets nor complaints. I want to say to the staff," please keep up the good work ".

Called in Sunday 13/07/25. Absolutely no pressure. Chris Hudson, the salesman brought us the keys. Left us alone to have a good look at the car and a drive around the car park. He gave us a very fare offer on my old banger as a trade in and the deal was done in 30 mins. Picked the car up the following day. I would highly recommend Chris and the team.

Excellent service been with these guys 10 years now always very attentive .Booking a service and MOT reminder made easy .Peace of mind knowing my service pack covers 80% of costings .Staff very helpful and keep you informed on the progress of your vehicle .Thankyou once again

Paul ,

Nat was extremely helpful with keeping me up to date on repairs with my car.

Amy was very attentive, from the moment I arrived at the service desk. She offered to get me a drink and also set me up with a desk to work from, whilst I waited. She checked on me periodically, to see if I needed a drink etc. When the service was completed, she came over to me and went through the report and advised on any next steps. Amy also made sure the car was parked close to the entrance, with plenty of access to the driver's side. As a motability customer, I have sometimes felt like a second tier customer. Due to the fact that our cars are provided at reduced cost.
Amy was very friendly and professional, and in my experience (as a senior customer relations manager), a credit to the team and a great brand ambassador, for the the dealership. Keep up the fab work, Amy

Buying a new car is never something I look forward to, however this time it was made so easy. Kay, the salesman could not have been more helpful, from information about the car, to helping me when I struggled with my mobile pyaing the deposit! He is a gem. The used car was immaculate when I collected it. Contact has been excellent - all round extremely good experience - thanks Kay!

Bought a used car on 12 May and left a deposit. Was told it would take 10 days to prep. I was then told the car (Audi) needed to go to a main dealer as they had a special tool for the gearbox as it needed a service. 2 weeks later still not told the truth other than they are waiting for the main dealer to fit the car in. Was then handed over to the Used Car Sales Manager who told me there was a fault with the gearbox and they were waiting for a specialist to arrive "that day" and I would get an update as to what his findings were. No update was forthcoming. In fact, if I hadn't been chasing them, I doubt I would have even had a call yet some two months later. Sales Manager was quite rude and when I told him I had contacted Evans Halshaw MD, his attitude changed. He then said he would get it resolved. He never. It then got handed over to the Dealership General Manger. She was great for 2 weeks and then she moved on to another dealership within the Group. I was then handed over to another GM who had taken over Wakefield. I was told I would get an update on the Monday from him. I never. So I then contacted the MD again and magically I got a reply very shortly after from the new Wakefield GM. Car is now into its 11th week and I am still no further forward with knowing when it will be ready. Had I have known from the start what the real problem was, I would not have left a deposit. I still do not know how this is going to be resolved or what EH are going to do to put his right.

Arrived at to drop my Mokka off for its service and was met by Amy who was very friendly and helpful. She made the whole process painless!

I booked my car in to have a service and its first MOT. When I arrived everything was ready no waiting Amy was very efficient and I left within 5 mins, I was called just after lunch the same day to say my car was ready, again on my return everything was ready and again left within 5 mins, I was sent a video of the being inspected by the technician (Amy sent the video) with a full commentary as to the state of the vehicle as the inspection was done. First rate car service and customer service would definitely recommend

Evans Halshaw Vauxhall Wakefield
The service manager, here is superb.
After a less than pleasant experience at the Hull dealership, he and sales assistant, Alyssa, restored my confidence in Evans Halshaw.
Nothing was too much trouble and problems encountered at the Hull dealership were overcome.
At the Hull dealership there was aggressive and condescending upselling, bordering on discrimination, with an inappropriate item being pushed. I was asked over the telephone, if I needed someone with me and then questioned as to why I would need to ask the advice of others before deciding if I wished to purchase extra items. I and two others were told that dealing with Wakefield would cost me an extra £140. Seeing that I was spending almost £30,000, I persisted with Hull, but I suggest that they seriously review the telephone calls of their younger salespeople to improve and regulate their skills.
Anne Wood

Wonderful experience at Evans Halshaw Wakefield when buying an MX5. Alyssa was absolutely brilliant and made the process of purchasing a vehicle very easy! Went above and beyond.

Taken my car in today for a service, and couldn't have been welcomed any better. The service receptionist Millie who dealt with me today was polite and very helpful and professional, apart from been a Wakefield pussycats fan absolutely brilliant thank you. 1/10 from a cas fan 😉🤣