Everlast Gyms Avis 

It was my first time going to this gym with my bf and I wore a flexible dress. After some time the person that let me in “Hannah” an older lady with red hair, told me that I can’t wear a dress and there’s a dress code that I need to put on sports wear and if I have nothing else we need to leave and after looking at my phone she mentions i can’t record. I would’ve left if my bf didn’t ask to see this in the terms and conditions, she said she’d go down and find it. After around 10 minutes one of her colleagues comes to us and asked us to not to record unless we ask permission. We said that we won’t and asked about the “dress code” and told us they didn’t have one. And we almost got kicked out because of her. P.s this was in Cambridge

Today I had a new experience trying a free day pass for the new West Bridgford Everlast gym, and I am disgusted.

Firstly, the ladies on reception were not nice and not friendly. I stood in the queue, and there were two people complaining about the service. I came in, and I saw one of the personal trainers, a beautiful girl with black hair and a lovely shape. She was coaching an old lady, which I think is a hard challenge, but she really impressed me. I was waiting for her to finish working with her client. After some time, I did want to go up to her and ask her if she could possibly be my personal trainer, but what I saw, I had never seen before.

She was hovering all over the big floor at the top of the gym, then she mopped everything, then she put the very heavy weights in place, and in the end, she was cleaning the whole treadmill area on her knees, really? I do understand that maybe a tiny bit of tidiness is important, but that was absolutely too much. It really upset me, as in the Netherfield area, West Bridgford has cleaning staff, but the personal trainers don't clean. I found that a lack of respect for her, as she is qualified to do her job, not to be used for the purpose of the gym. I went to the reception ladies, and they were not nice at all, and they said that they have to do it as well. No, they don't; they didn't even help this poor girl. They had fun chatting with smirky smiles on their faces and doing nothing at all. When I tried to talk to them and pass positive feedback for this girl and complain about the receptionist ladies, they completely ignored my feelings. In the end, I asked if I had a 3-day pass, could I come back tomorrow and Tuesday to explore the place. They told me no, as I only have a one-day pass, really? I've never seen anything like it, where the atmosphere in Netherfield is just amazing; the staff is happy, helpful, friendly, not cold and nasty like in the West Bridgford one. Very sad, as that is a new gym, and the reception team should care for their new potential customers. Because I have experience in a gym environment, as I've been training for a very long time as a professional bodybuilder for years, I will definitely be giving bad feedback for this place. Because you can see how the staff has been treated there.

I did a trial session in January, staff were friendly and helpful. I'm a swimmer and the pool is big enough for a proper swim. Steam room and sauna a real bonus. Large changing rooms with good facilities.

Avoid this gym like the plague! The service is abysmal, with ridiculously long waits at the front desk due to inadequate staffing. I've waited 15-20 minutes just to be served, with one lone staff member struggling to cope while the manager and assistant manager sit idly by, chatting away and showing a complete lack of interest in helping out. It's appalling to see members being neglected in this way. The steam room is perpetually out of order, and don't expect a courtesy notice from the lazy staff. You'll find out it's broken after you've already changed and made the effort to get there. The lack of customer care and blatant disregard for members' time is staggering. Save yourself the frustration and take your membership (and your money) elsewhere. This gym is a total waste of time and money.

Absolutely love this gym. Facilities are great and plenty machines to use. Always enjoy training here

Just left Everlast after several years. Joined in 2017 when it was DW fitness and transferred my membership here from Byker. Covid hut and DW went bust and Mike Ashley takes over and like everything else the man touches it just went down hill.

The place looked a bit rough in 2022 when we were all promised a full refurbishment was coming "soon.". Then in 2023 the hot tub closed for "temporary maintenance" and would be fixed "soon." Two years later they've built plastic decking over it and it ain't re-opening.
Only 3 showers ever work and if someone uses the one next to you, you water goes off. Soap dispensers and toilet roll never replaced in toilets. Same rubbish in the changing room for several days. The showers are covered in mould and stink of drains.
The final straw was there was a wood screw lying on the floor of the changing room for over two weeks in exactly the same place giving me the evidence needed to confirm the floors hadn't been swept or mopped in this time. This is not acceptable.
This place is a sad reflection of its former glory and it's lost by business. I won't be paying them a month's notice either.

Crap ……….crap Crap Crap Crap

I worked at Canterbury gym for 15 years when it was DW it then was everlast .after a long while I had to leave as was repeatedly underpaid ...this july under completely new staff and was asked to come in to cover and potentially do some new classes ...I did 6 classes in july and it is now October and still no payment....I was asked to do more classes 3 more times but I said I d be a fool to do more until paid ...the girls at desk are sweet but obviously can do nothing and it seems the same for the managers who keep promising me payment but nothing....the main manager just passed me off saying not his responsibility!!

Terrible gym cardio equipment always broke and will not let you out of your contract even if you face financial hardship

I’ve been coming to this gym since it was the DW, From broken equipment to a £40 a month membership only for the steam room to be off 3 times a year ( for “2 weeks”, and the pool constantly being busy it’s starting to go downhill massively this place, Showers smell like shit, dirty unclean floors and as I mentioned £40 a year for half of the activities not to be on offer, 0 compensation for anyone effected by these condtant problems that get neglected and left. This gym used to be amazing now it’s crap. Standards have really dropped here

Islamophobic business spreading hate on social media. No doubt posted without thinking and will probably hide behind ‘my account was hacked’ BS. There is no tolerance for racism or Islamophobia. You’re uneducated and spreading your venom about things you know nothing about is only further fuelling the fire. BOYCOTT THIS GYM. They don’t care about children being murdered and would rather blame everything on Islam. Typical roundabout painter racist.

I joined Everlast Chiswick primarily for access to the jacuzzi — a feature prominently advertised and central to my decision. What I got instead was a string of broken promises, substandard service, and a membership that steadily lost value while the fees remained unchanged.
The jacuzzi has been out of order for months, with no clear timeline for repair. The towel service and swimsuit spinner were removed, and members were expected to accept these losses without compensation. These amenities were not “extras”, to quote Emily from the Chiswick branch, they were part of the offering that justified the price point.
To make matters worse, I was overcharged for two consecutive months earlier this year. It took an unacceptable amount of time to resolve, and I had to chase repeatedly. The lack of accountability and transparency is staggering.
When I raised concerns and requested to cancel my membership without penalty — citing the Consumer Rights Act and the significant change in service — I was met with rigid policy talk and a dismissive attitude. The club insists that broken or removed amenities don’t breach their terms, despite the fact that they were key selling points.
If you're considering joining Everlast Chiswick for the jacuzzi or any of the advertised amenities, be warned the jacuzzi is a “supplementary amenity”: it may not be available, and you’ll be left paying for a diminished experience with little recourse.

Gillingham (ex Roko) in serious need of refurbishment. Often dirty, broken lockers, broken machines, broken spa facilities. A lot of the equipment , mats etc past their sell by date. And Everlast call this a premium gym? It isn’t.

Went to the gym first time ever offer me a free day pass very helpful. I’m very knowledgeable thank you so much.,

Terrible gym! If you want to work out with Rats this is the place to go!!!!

Air con never on or put on very low.
Poorly matained machines some with rips and tears others rusty.
No new equipment introduced in the 6 years i went.
No music or put on very low.

I am very disappointed with Everlast Gym. It’s clear they don’t care about their existing customers, only about income. They closed the gym to film something and didn’t even bother to send an email or inform members in advance. This shows a complete lack of respect and consideration for the people who pay monthly memberships.

I've been a part of the everlast community for 2 and a half yrs , I can honestly truthfully say it saved my life and has totally changed my life i started the gym at 13 and half stone now at 18 and a half stone. I have become stronger than I've ever been at the age of 49 the staff at the gym are amazing helpful and they can tell you exactly what you what to and need to know. They are a great set of people and the gym has everything you need nutrition advice weight advice and lifestyle advice can help in all manners....

The equipment at this gym is very outdated and limited, especially when compared to a proper Everlast gym. At other branches, the machines are modern, well-maintained, and there’s a good variety, but Halifax feels neglected in comparison.

On top of that, the steam room has been out of order for months, and it’s quite disappointing (and embarrassing) that management hasn’t addressed it.Other than, we are waiting for a quote…

For the price they charge, you’d expect better facilities and being similar to what an actual Everlast gym should be like. Honestly, if Halifax had another gym with a swimming pool, I’d switch immediately.

Signed up because it had a steam room. Its been shut now for over 2 months, when asked staff when it will be fixed they seem totally disinterested. Its a shame because otherwise its a good gym with a pool and decent facilities.