Everyone ActiveAvis 

Brilliant centre with amazing facilities! ⭐️

Easy to book a session.
Check in simple
The activities during the session were appropriate for my needs.

Friendly and helpful staff. Very clean environment

Since change over from better the staff are still amazing but the company have changed and now we can’t get booked into classes as some members get 2 weeks in advance to book activities and we get 1 week in advance so now after 3 years of enjoying the centre I can’t get booked as all spaces full apart from swimming a absolute disgrace

The swimming area changing rooms are vile, even on the early session swims the place is disgusting, the loos i have no words, the smell of unrine in the changing rooms too is a common thing, the lockers are extremely poor with so many broken bands,

the morning swims can be very over crowded sometimes maybe people are going in straight from the gym without booking, we have had a swim session cancelled with no notification we only got informed once we were already pool side, the staff are nice but the whole place needs a huge deep clean, memberships now cancelled ohh and the ladies changing rooms upstairs smells so bad of fish constantly

Great to have a local swimming again staff are friendly it's very clean and and not too bad on pricing

I thought I'd share a strange experience I had in the sauna a few weeks ago, since I asked other sauna users if they had the same experience and they didn't.

I was in the middle of my sauna session alone when the duty manager told me that he is turning off the sauna. I asked why and he said because when staff came to clean it at 2.30 it will be a bit too hot for them. I asked him what about the service I've paid for, to which he turned around briskly in exasperation.

I understand that they clean the sauna from 2.30 to 3.00 pm. May I suggest that they shut the sauna facilities from 2 - 3 so that it cools enough for staff to clean and not expect that paying customers who use the sauna for medicinal purposes or otherwise and need a particular temperature are TOLD that the sauna heat will be turned off WHILE they are using it.

1. Antidiscrimination training
2. Sensitivity to customers' needs
3. Basic business sense- give customers the service they have paid for.

Great leisure centre. Family friendly with good facilities. Efficient and helpful staff. Really nice place to visit and stay fit. 🙂

I visited the centre at Moulton in Northampton. I was served by
Polite, knowledgeable and very pleasant staff. The pool was clean and warm. The changing area was a little worn probably due to wear and tear. Overall I had a good experience.

I felt unwell today after using the sauna, so asked front staff to call the emergency number on my account which is my husband's number.. 'Sorry i can't find it' she said. I then asked her to check my husband's account for his number. ' Sorry i cannot find it' was the reply again. One second later, 'oh i found it but sorry the phone is ringing'. I then saw a young member of staff Callum leaving, who is a friend who could help by dropping by my home to ask my husband to collect me. The reply from another member of staff who just entered the reception area ' Callum does not drive.' What does Callum driving have to do with anything? What does it take to get help here?' I exclaimed. When i complained to the duty manager Mr. Blackman, two staff members denied my account. My husband asked to verify if all phone numbers were on file as expected. The duty manager confirmed that they were so. Staff were unhelpful...couldn't care less.....antidiscrimination training needed. More than 20 years membership, I've asked for help twice.

Zain is always helpful, encouraging and a brilliant teacher

Great and patient support from reception staff in navigating the online check in

The staff is really not professional.As I newly joined not provide any information much in detail.While ask them reception people are rude.

Excellent facilities and very helpful staff.

I had a membership at the London Aquatics Centre operated by Everyone Active, and overall the experience has been very disappointing.

The main issue is the constant closure of the pools due to events. This isn’t occasional disruption - it’s frequent and recurring. For example, both the competition pool and training pool were closed to paying members for several consecutive days in April 2026 and this included showers and changing rooms if you were using the gym and wanted to wash afterwards. Similar closures appear regularly throughout the year based on their own published schedules.

At times, this means you’re effectively paying for a swimming membership but have no access to any meaningful swimming facilities.

When access is restricted, the “solution” offered is to use other centres, but these are often miles away (e.g. Abbey Wood or West London), which is not a realistic alternative for most people in Stratford.

On top of that, there have been basic maintenance issues - including toilets without seats for an extended period (1 year) - which reflects poorly on the overall standard of the facility.

The most frustrating part has been the lack of response and extremely poor customer service standard. I raised a formal complaint and received no reply, and when I followed up in person I was simply brushed off.

Given the price and reputation of this venue, I expected a much higher standard of service and communication. Instead, it feels like members are paying full price for a service that is regularly unavailable.

I have since cancelled my membership and am now having to escalate the issue further.

Would not recommend unless you’re happy with very inconsistent access to the core facilities.

Modern clean premises, very helpful staff. The gym was full of equipment that could be used by all abilities.
The pool was brilliant , not too cold and easy to get in and out of. The changing rooms were clean and easily navigated and the locker system easy to use.

Completed crash course with Noah - brilliant and highly recommend.
Weekly Swim lessons well organised and daughter enjoys going.

The gym has recently been refurbished and looks great aesthetically, but in practice it’s probably less functional than before. The space for stretching isn’t very good—the green flooring is quite harsh on your legs and any part of the body that touches it, which makes stretching uncomfortable. It also seems to be missing some basic equipment you would normally expect in a standard gym, such as a spin bike and a proper pull-up bar.

We attend swimming lessons in an evening and privately.
All staff from walking in the door are so lovely, warm and welcoming. They are all willing to help and so good with the children.
Lessons are fantastic! The group lessons all children get there own time on their own and within the group.
We have a very challenging little girl at times and both teachers have been fab with her. We started attending a private lesson every other week to build her confidence and she has come on leaps and bounds. Her regular teacher wasn’t in once and we had a cover teacher and my heart sank but another teacher on poolside supported us and told us about her cover teacher, so that my little girl would feel more settled and it worked.
I can’t recommend them enough for all they have done. They even managed to get both the girls on the same day which was a big help as I’m a night shift worker.
Big thank you to all the staff within the centre.

My daughter was attendng swimming lessons in Kirkby for some time but for the last year or so made no progress. I complained 3 times over a month period and was repeatedly told teacher or manager would be in touch. When I finally got to speak to the manager she lied and said my daughter had compleated stages that she hadn't. we now have lessons at lambas leisure centre where she is making great progress.