⭐ 1/5
⭐ 1/5 — BUYER BEWARE: Returned my item as instructed, now EVSTITAN won’t refund me
Absolutely appalling customer service. I strongly recommend avoiding EVSTITAN.
I purchased a set of ZEEKR caliper covers for AUD $200.45 and subsequently requested a return because I ordered the wrong colour.
EVSTITAN agreed to the return, provided me with their warehouse address in China, and instructed me to pay for return shipping. I followed their instructions exactly and paid additional money to send the product back internationally.
My parcel arrived in Qingdao, China, on 8 September 2026. It has been stuck in customs ever since.
China Post has explicitly confirmed that the parcel cannot be delivered because the recipient has not completed the required customs declaration.
Despite repeatedly providing EVSTITAN with this information, they have continued to refuse responsibility and direct me back to my shipping provider.
Now, after nearly two months of correspondence, EVSTITAN has admitted in writing that the warehouse address THEY provided does not have the necessary customs qualifications to clear my returned parcel.
Let that sink in.
They provided a return address that apparently cannot receive the returned merchandise through the required customs process, accepted my return arrangement, allowed me to spend additional money shipping the product internationally, and are now telling me to arrange for a qualified customs broker in China to resolve their warehouse’s limitations.
How is an Australian customer reasonably expected to arrange customs brokerage and a new consignee in China simply to return a $200 product?
Had EVSTITAN disclosed this limitation before I shipped the item, I could have made an informed decision. Instead, I’m now without the product, without my AUD $200.45 refund, and out of pocket for international return shipping.
To make matters worse, EVSTITAN continues to insist that a refund cannot be processed until their warehouse physically receives the parcel — while acknowledging that their nominated warehouse cannot complete the customs clearance required for delivery.
This is an unacceptable way to treat customers.
I’ve been patient, cooperative and transparent throughout this process. I’ve provided tracking details, customs information and written confirmation from China Post. Nothing has resolved the situation.
I’m now considering escalating the matter through PayPal and the relevant consumer protection channels.
My advice: Think very carefully before buying from EVSTITAN, particularly if there’s any possibility you’ll need to return something internationally. Their returns process has left me hundreds of dollars out of pocket with no resolution.
I genuinely regret purchasing from this company.
