Excelparkingservices Avis 638

The owner of this company along with employees who authorizes appeals should be in prison for fraud. I am a courier. I was delivering an airplane part for a Ryanair engineer to the maintenance department. The location for the delivery was given on the app what3words. This application takes me 1 metres to the delivery point given by the person who receives the delivery. The location was at the first building to the left when you drive in to the airport. There was a locked gate clearly out of use next to this building. I have pulled in there to do the delivery doesn't blocked the road what so ever I was completely off the road. I got out. Checked for entrance what I couldn't find so I called the engineer to tell him that I have arrived. He told me that I am on the wrong place as the location in the app is incorrect. ( I repeat the location is given by the company or person receiving the parcel in this case Ryanair ) I got back in the van and he navigated me to the right place. Done the delivery and got the engineer to sign the delivery note. I have received a letter couple of weeks later to pay a fine of £100 as I stopped there. I have appealed the fine with the same explenation and the delivery note signed by the Ryanair engineer. They rejected my appeal and made me pay the fine. I had one ocasion before when this happened with a different company but they accepted my proof of delivery and let me off without having to pay. If I would stop when I dropping someone off I would accept the fine. It was definately not my fault so it is hard to swallow.

Appalled by their behaviour. They admit I bought a valid ticket, and have charged £100 as registration number incomplete. Not a shred of conscience or fair minded approach. I would go out of my way to avoid them and recommend no one uses them.

Absolute joke the company blatantly lies to you when you try and call them. They don’t listen to anything you say. Then hang up on you. Depending what happens next with my complaint I will name the people who lied to me and post photos of the people who lied to me.

This company is utter scum! I always display my parking tickets in the same place where ever I go. I've never had a problem with it untill I parked in one of their car parks. According to them, I did not display my ticket in the correct position. They took pictures of my car and in one of the photos you could clearly see my ticket. I appealed it and gave them evidence of payment of the ticket and the photo of my ticket in the window they provided in their claim. They refused the appeal and now they are taking it to court. If I was in the wrong I would of happily payed the fine as I was in the wrong, but I'm not!! Now they are pressing a CCJ against me just as I'm trying to buy a house. I can't believe they can get away with scamming people like this!

Got a parking ticket from being a bit over the line in a parking space as there wasn't any disabled spaces left and had to get my grandma wheelchair and herself out of the car. A bit disappointed really especially on a Sunday. Was only parked there for 50 minutes aswell.

You can't speak to anyone regards your parking ticket. You don't get a reply to any emails
No empathy
No understanding
Don't want to listen

Robbing scumbags. Don't ever park in a car park that has an excel parking services sign.

Paid twice and still received a fine. Sent the two payments receipts and still got charged the £60!!

This company is one of the most immoral and nasty companies I’ve ever had to deal with.

I’m a resident and received five separate parking charges being parked in my estate while waiting for a replacement permit I had already requested. Instead of applying any basic common sense, they issued multiple tickets for the exact same situation and then rejected every appeal with what appears to be generic, copy-and-paste responses.

There is no genuine review process — just a system designed to reject appeals and pressure people into paying. Issuing five charges like this is excessive, unreasonable, and feels deliberately exploitative.

I tried to resolve the situation properly, including asking for a reduced settlement and even a payment plan, both of which were refused. The response was cold, dismissive, and completely unhelpful.

The whole approach comes across as greedy, inflexible, and lacking any sense of fairness or decency. It creates unnecessary stress for residents and feels entirely driven by profit rather than any reasonable enforcement.

Avoid at all costs

I have used a car park for work for over 5/6 years. They recently increased the parking by over double and I could no longer pay monthly & had to start paying daily. As someone who is neurodivergent, I have to set daily reminders for my parking now to ensure I don’t forget to pay. Anyway, 1 day out of nearly 5/6 years of parking here, I forgot to pay (bad day - it happens). Anyway, regardless of the money I have given this company over the years, they refused to even consider the fact that this was a one off and have charged me £60. Complete lack of empathy and understanding from this company and I will ensure to never step foot in a car park owned by this company again.

XL Parking fined my wife £60 for overstaying by 13 minutes in an Iceland car park. No grace, no common sense—just an automated demand for money.

She was going to appeal, but after reading the volume of negative reviews online, I advised her it wasn't worth wasting her time or mental energy on a company this toxic. Sixty pounds isn't worth the stress of dealing with an organization that clearly has zero regard for people.

When I went to pay the fine, I noticed their website was displaying "Not Secure" warnings because their SSL certificate is invalid—a basic security failure for any site handling payments. I contacted them to let them know, and their response was a rude, copy-paste email asking for a PCN number. (Rolls eyes)

This sums them up perfectly: highly efficient at issuing automated fines, but completely incompetent at everything else. It is embarrassing that a business so obsessed with "rules" and "penalties" lacks the basic technical competence to keep its own website secure.

We will never use an XL Parking site again, and we have informed Iceland that we won't be shopping there as long as XL is running their car park. A simple shopping trip should not be a financial gamble.

And just in case you think they have won because we gave them £60, no, they haven't, because they are now losing £104 a year for the parking that we would have spent going to Iceland each week. They're about as good as forward profit planning and customer retention as they are at dealing with people.

Have a great day, everyone and just vote with your feet, or your wheels in this case.

I have just had to pay a second fine to this company. I can't prove that I did enter my registration into the touchscreen and I am sure I did. I will not use this car park again and probably will not shop there again so the shops have lost out too.

I have parked in their lot at my local Iceland hundreds of times, without issue. But one day, I overstayed by 13 minutes. They sent me a fine of £100 or £60 if paid sooner. I tried to appeal, sighting the law, and stated there were queues at both places I went to, including Iceland, and that I needed to use the loo urgently before I went to Iceland and they wrote back asking for proof i was in Iceland. Well, I didn't have it, because I paid cash and I don't keep receipts for that long. So then we tried to pay the £60 fine, so my credit didn't get ruined and their site was blocked by bitdefender. Why? Because they don't have a current SSL certificate. Avoid their carparks. They are scammers.

Terrible experience. This car park is a revenue-generating trap rather than a service for shoppers. I received two PCNs for overstaying by 4 minutes—hardly enough time to even get out of the bay and to the exit. My appeals were rejected immediately. It’s clear they aren’t interested in fair parking; they are interested in fines. Ebbw Vale deserves better than this kind of predatory administration. Shop at retailers with friendlier parking options instead.

Legal scamming . Run by Shitlickers

Unpleasant system that seems to be set up to catch you out. Allegedly the car park supports the local town so I seriously hope that some of the parking fines go to the town and not this money printing bunch of creeps

I would give no stars if I could. I visited a travel show which was hosted by HOLIDAY INN Southend airport. It advertised free parking but when I arrived I wasn’t familiar with the area, so I pulled over for 5 minutes to have a look into the parking. I then parked and went into the show, getting my ticket validated at the end, for free parking. Two weeks later I received not one, but two PCN’s for stopping in a non stopping zone. I didn’t see any notices about this, but then I wasn’t looking for any. I didn’t obstruct anything and I think it shouldn’t be allowed to treat people like this. I’ve appealed but of course it’s been rejected. Do I pay up or let them take me to court?

This would be a minus 10 if possible. December 28th stopped at Fraisthorpe Beach for 20 minutes, the booth was closed , the parking metre had a cover saying not in use. We walked the dog after spending our first Christmas having lost our young daughter in August.
We then got a parking ticket for £60 , we tried to access the website to pay it would NOT allow us security errors and website down. We tried by phone went round in circles would NOT let us pay by phone, now it's £100 !! This company is despicable, con artistes and to read reviews to say the landowner does not know about what is going on is beyond parody. £100 to park for 20 minutes a lovely Christmas present... Happy Christmas Sir !!
AVOID Fraisthorpe beach or if going DO NOT PARK on the persons plot of land !!

Rip off car park
Avoid it

I entered and left the car park twice in one day but the cameras only saw me enter the first time and leave the second time.
this left me looking like I spent over five hours in the car park, had I not had a tracker in my car it would have been difficult to prove otherwise.
poor systems in place if they miss me twice.

Sold my vehicle and the new owner incurred a parking fine. Excel parking requested the details of the registered owner from DVLA which was still showing as myself and so I started to receive letters threatening court proceedings and bailiffs. I called and emailed multiple times but your explanations are completely dismissed and ignored. They sent me from pillar to post clearly not reading my emails properly (probably deliberate delaying tactics to ensure the matter was dragged out until the court date). When they did respond they insisted they would continue to pursue me unless I provided the new owners name and address, which I couldn’t do as I’d forwarded this information to DVLA on the green part of the V5 log book. I told them they should check once again with DVLA and they flatly refused! It cost me £5 to get the information from DVLA to forward to them. Once I’d proven I wasn’t the keeper at the time I received a very blunt email stating “Liability has now been transferred, and a new letter will be sent in the next few days. DCBL have been instructed to close the case their side”. That’s it, word for word. No thanks for proving the information. No thanks for doing their job for them. No apologies whatsoever. And to make matters worse, the girl who bought my car actually did buy a ticket so she’s trying to prove her own innocence now too.
This company is appalling, they have absolutely zero desire to look into any complaints and will 100% pursue you whether you’re at fault or not. Complete money grabbing *********. Boycott any car parks run by them is my advice.